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Cavell Cloud Conversations
By CavellTechnology
Cavell Cloud Conversations episodes
- How is Agent Experience Shaping the Future of the Contact Centre?
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Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre environments.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
24 min - Overcoming Service Provider Challenges in Microsoft Teams
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One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products. Value added services (VAS) across customer experience solutions, analytics, and hardware are being explored by many providers as new solution options.
In this episode, we hear from Akixi and examine how they are assisting service providers who are looking at new value added services and the podcast explores best practices for integrating VAS into service provider eco-systems.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
32 min - Driving Revenue from Teams Calling
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Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey.
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24 min - And That's a Wrap on 2023
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Join Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold for UC and CCaaS? You might have lived through it but maybe you need a reminder!
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25 min - There is more than just telephony in Microsoft Teams!
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In this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Teams beyond just telephony. They explore messaging, customer experience provision, and legacy system integration all of which are critical to enabling effective collaboration.
🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.
24 min - Discussing the Rise of Omnichannel Customer Experience with DSTNY
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Join Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service providers to tackle the growing complexity of solutions without passing that burden on to their customers.
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23 min - The Next Generation of Communication Beyond Voice
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In this week's podcast, we're joined by Saif Ahmed, CEO of SCB Global about the next generation of communications beyond voice and telephony.
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17 min - Nuwave Sheds Light on Cross Platform Enablement
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In this episode, Finbarr is joined by Mark Bunnell, COO of Nuwave to chat about the Nuwave solution and the demand for collaboration enablement.
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26 min - Exploring Analytics in the Collaborative Era
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In this week's episode, Cavell's Patrick Watson is joined by Tony Martino, CEO of Tollring to talk about how analytics are adapting to the growth of collaboration.
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30 min - SIPPIO Open Up The Teams Telephony Market to Channel Providers
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In this weeks podcast episode, we're joined by Steve Forcum from SIPPIO as we dive into their new product, allowing channel providers to access the Teams telephony market. We're also joined by Chad McGreanor from Cloud Revolution to hear first hand how it's already becoming a huge success.
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18 min
About Cavell Cloud Conversations
From the publisher's feed
Cavell provides strategic advice to organisations enabling the Intelligent Workplace. We deliver independent research, actionable analysis and strategic advisory services to communications…
providers, technology vendors and investors who are shaping the future of business communications.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.
Cavell Cloud Conversations will bring you bitesize podcasts with some of the world's leading technology brands and most interesting speakers. Learn about the latest innovations, trends and emerging technology across areas such as IoT, networking, communications, and collaboration. Each episode is hosted by a member of the Cavell Analyst Team who will be joined by a special guest from the technology industry to discuss a particular trend or topic.