In the changing technology space today it's very important for dealers to pay attention to new offers that are in the marketplace, and there are a large number of small businesses in the U.S. and around the world that are paying attention to this cloud technology and have started to leverage it to run their companies. On today's show, CBT News sits down Dan Flynn, Executive Vice President and Business Leader of Core DMS for CDK Global. He discusses why dealerships should be paying attention to these platforms and what this cloud-based technology can do to help dealerships adapt to changing market conditions.

Jim Fitzpatrick sits down with Ben Ellencweig, Partner at McKinsey & Co., on CBT News to talk about how dealerships must adapt to the growing online used-vehicle market. With consumers making a large number of their purchases online, from clothing to electronics and even food, dealerships place a lot of focus on new cars, but Ben says they wanted to focus on the used side, especially with 40 million used cars sold in the USA per year.

The 3 Things Consumers Want When Shopping for a Vehicle Online - Ben Ellencweig | From Then to Now: Everything You Need to Know about the CAFE Standards | How Service Centers Can Prepare for Electric Vehicles

We're pleased to have Steve Finlay, Editor of Ward'sAuto Magazine, on CBT Automotive Network. Steve talks with us in regards to a recent article he wrote in the Ward's Auto Magazine about crazy incentives that auto manufacturers offer to consumers. Steve says that some of the more common incentives range from deals for graduating college students to military members, however, there are some that are more outrageous than others, such as incentives for funeral directors. To hear more about these incentives and how dealerships are keeping track of them check out the full interview with Steve Finlay above.

Are Auto Manufacturer's Incentives Running Wild? - Steve Finlay | How to Reduce Dealership Theft Risks | Providing the Ideal Car Buying Experience for Single Parents

Week In Review: The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend | The Importance of a Dealership's Unique Digital Retailing Process | How Zeigler Automotive Group Continues to Expand Successfully into Larger Markets

We welcome Aaron Zeigler, President of Zeigler Automotive Group, to CBT Automotive Network. Aaron discusses the expansion of their operations to 25 dealerships and the considerations that lead them to their continuous expansions.

How Zeigler Automotive Group Continues to Expand Successfully into Larger Markets - Aaron Zeigler | How to Reduce Chargebacks in F&I | What Customers Actually Want in the Waiting Room

CBT News sits down with Mahesh Shah, EVP, Chief Product and Technology Officer at CDK Global, to discuss their new partnership with Lyft and Hyundai. Mahesh tells CBT News that this initiative is all about providing a ride-share service and delivering convenience to every customer that walks into the dealership.

Today on CBT News, we welcome back Tim Cox, co-founder of CarNow, and Drew Tutton, General Manager at Ed Voyles Chrysler, Dodge, and Jeep, to discuss the ongoing topic of digital retailing. With approximately 70 to 80 percent of customers beginning their car buying process online, Drew shares what the consumer expects from the dealership when they hear 'digital retail' and how the digital world has helped them sell cars. Additionally, Tim states how every dealership's process is going to be different which is why CarNow's process includes sitting down with a dealer and looking at their process and their staff in order to determine the methods that are going to be best for their dealership.