CBT Automotive Network Podcast

Following Manheim’s release of the latest edition of the Used Vehicle Value Index, Zo Rahim joins CBT News to discuss current defining factors of the auto industry. As the Manager of Economics and Industry Insights at Cox Automotive, Rahim says that there is still a lot of opportunity for dealers and fixed ops to continue to see favorable profit despite changes in the retail market. Watch the full interview above in order to hear more about these trends as well as how they are going to affect consumer trends and dealership’s profits.

How to Embrace Industry Change and Adapt to the Needs of Your Customers | How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry | 6 Simple Tools To Boost Your Productivity

Today on CBTNews.com - Monday, May 20th, 2019:

How to Embrace Industry Change and Adapt to the Needs of Your Customers - Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group

Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership needs to continually fine-tune its approach. Here to discuss the importance of embracing change and growing with the industry at the dealership level, is Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group in Texas.

How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry

It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been so much rapid development in the field of transportation. For those who are entrepreneurial-minded, there’s an explosion of possibilities available to innovate within the auto industry.

6 Simple Tools To Boost Your Productivity

If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming through you and or your employees at an almost incessant pace. It can be a challenge to manage daily tasks outside of servicing new customers such as setting up appointments, doing meetings, updating emails, following up on your established customer base and drawing up contracts. Here is a list of 5 simple tools and tips that will help get you organized and boost your productivity.

Dietmar Exler to Step Down from Mercedes-Benz USA

Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced to the board on Thursday that he will be stepping down. His exact plans for the future have not been revealed, but according to Automotive News Europe, he has accepted a job that is outside of the auto industry. Nicholas Speeks, former head of sales in China, will be taking Exler’s place starting on September 1, 2019.

How to Embrace Industry Change and Adapt to the Needs of Your Customers | How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry | 6 Simple Tools To Boost Your Productivity

Today on CBTNews.com - Monday, May 20th, 2019:

How to Embrace Industry Change and Adapt to the Needs of Your Customers - Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group

Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership needs to continually fine-tune its approach. Here to discuss the importance of embracing change and growing with the industry at the dealership level, is Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group in Texas.

How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry

It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been so much rapid development in the field of transportation. For those who are entrepreneurial-minded, there’s an explosion of possibilities available to innovate within the auto industry.

6 Simple Tools To Boost Your Productivity

If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming through you and or your employees at an almost incessant pace. It can be a challenge to manage daily tasks outside of servicing new customers such as setting up appointments, doing meetings, updating emails, following up on your established customer base and drawing up contracts. Here is a list of 5 simple tools and tips that will help get you organized and boost your productivity.

Dietmar Exler to Step Down from Mercedes-Benz USA

Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced to the board on Thursday that he will be stepping down. His exact plans for the future have not been revealed, but according to Automotive News Europe, he has accepted a job that is outside of the auto industry. Nicholas Speeks, former head of sales in China, will be taking Exler’s place starting on September 1, 2019.

Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership needs to continually fine-tune its approach. Here to discuss the importance of embracing change and growing with the industry at the dealership level, is Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group in Texas.

Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership needs to continually fine-tune its approach. Here to discuss the importance of embracing change and growing with the industry at the dealership level, is Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto Group in Texas.

Week In Review: Avoid These 5 Outdated Practices to Gain Your Customer's Trust | CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs | Tired of Losing Your Top Performers?

CBT News Week In Review for Friday, May 17th, 2019:

Avoid These 5 Outdated Practices to Gain Your Customer's Trust - Joseph Michelli, NYT Best-Selling Author

Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there are many strategies out there to help you build a great customer experience, there might also be negative habits going on, that you don’t even realize. On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to talk to us more about identifying and changing the habits that hold your dealership back.

CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer Sales

Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell their EVs without third-party dealerships as well. Colorado is one of the few states currently trying to pass legislation to allow just that. We recently spoke with Tim Jackson, president, and CEO of the Colorado Automobile Dealers Association. Tim gave us his perspective on this legislation and what CADA is doing about it.

Are You Tired of Losing Your Top Performers? Retain Staff and Lower Turnover Costs With These Practices - Dr. Randy Ross, CEO of Remarkable!

Having a positive company culture is easy to talk about, but difficult to create and maintain. It’s easy to get caught up in the day-to-day grind and only focus on short-term productivity. In this segment, we discussed the importance of having a healthy work culture in the dealership with best-selling author, Dr. Randy Ross, founder and CEO of Remarkable!.

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy - Patrick Janes, vAuto

It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory, is Patrick Janes. Patrick is the director of wholesale management solutions and stockwave for vAuto.

Week In Review: Avoid These 5 Outdated Practices to Gain Your Customer's Trust | CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs | Tired of Losing Your Top Performers?

CBT News Week In Review for Friday, May 17th, 2019:

Avoid These 5 Outdated Practices to Gain Your Customer's Trust - Joseph Michelli, NYT Best-Selling Author

Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there are many strategies out there to help you build a great customer experience, there might also be negative habits going on, that you don’t even realize. On today’s show, we welcome back Joseph Michelli, customer service expert and New York Times best-selling author, to talk to us more about identifying and changing the habits that hold your dealership back.

CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer Sales

Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell their EVs without third-party dealerships as well. Colorado is one of the few states currently trying to pass legislation to allow just that. We recently spoke with Tim Jackson, president, and CEO of the Colorado Automobile Dealers Association. Tim gave us his perspective on this legislation and what CADA is doing about it.

Are You Tired of Losing Your Top Performers? Retain Staff and Lower Turnover Costs With These Practices - Dr. Randy Ross, CEO of Remarkable!

Having a positive company culture is easy to talk about, but difficult to create and maintain. It’s easy to get caught up in the day-to-day grind and only focus on short-term productivity. In this segment, we discussed the importance of having a healthy work culture in the dealership with best-selling author, Dr. Randy Ross, founder and CEO of Remarkable!.

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy - Patrick Janes, vAuto

It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory, is Patrick Janes. Patrick is the director of wholesale management solutions and stockwave for vAuto.

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy | Facebook Launches Two New Marketing Tools to Help Dealers | How to Turn your Detail Bay into an Alternative Revenue Stream

Today on CBTNews.com - Thursday, May 16th, 2019:

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy - Patrick Janes, vAuto

It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory, is Patrick Janes. Patrick is the director of wholesale management solutions and stockwave for vAuto.

Facebook Launches Two New Marketing Tools to Help Dealers

For years, Facebook has recognized the impact and influence it has on the interactions between car dealers and potential car buyers. The social media platform houses 2.38 billion monthly users as of March 2019 and has rightfully become a staple in social media marketing strategies for savvy business owners, especially car dealers. The platform has always been known for the variety of marketing and retargeting tools it offers to dealers, but it recently went a step further by optimizing its educational offerings.

How to Turn your Detail Bay into an Alternative Revenue Stream

Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales? Does it belong to service? This is a common debate at most dealerships. Everybody recognizes that the vehicles need to get washed and detailed, but nobody really wants to take responsibility for doing it right.

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy | Facebook Launches Two New Marketing Tools to Help Dealers | How to Turn your Detail Bay into an Alternative Revenue Stream

Today on CBTNews.com - Thursday, May 16th, 2019:

What an Increased Demand in Used Vehicles Means for Your Dealership's Wholesale Acquisition Strategy - Patrick Janes, vAuto

It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory, is Patrick Janes. Patrick is the director of wholesale management solutions and stockwave for vAuto.

Facebook Launches Two New Marketing Tools to Help Dealers

For years, Facebook has recognized the impact and influence it has on the interactions between car dealers and potential car buyers. The social media platform houses 2.38 billion monthly users as of March 2019 and has rightfully become a staple in social media marketing strategies for savvy business owners, especially car dealers. The platform has always been known for the variety of marketing and retargeting tools it offers to dealers, but it recently went a step further by optimizing its educational offerings.

How to Turn your Detail Bay into an Alternative Revenue Stream

Dealerships pay a lot of attention to sales, service and parts, but where does the detail department fit in? Does it belong to sales? Does it belong to service? This is a common debate at most dealerships. Everybody recognizes that the vehicles need to get washed and detailed, but nobody really wants to take responsibility for doing it right.

It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory, is Patrick Janes. Patrick is the director of wholesale management solutions and stockwave for vAuto.