Welcome to Episode Thirteen of our podcast series. This features material from our September 2023 print edition of the Clinical Communiqué. This podcast presents the lessons to be learned by examining the failure to hear the concerns of those that should be at the centre of every health care interaction. We present two cases where the patient's families told the coroners that they had not been listened to by the nurses and doctors caring for their loved ones.

Episode Contents

• 01:25 Editorial by Associate Professor Nicola Cunningham
• 08:14 Case #1: Missing the moments by Dr Angela Sungaila
• 19:12 Case #2: "I told them but no one came" by Associate Professor Nicola Cunningham
• 27:36 Expert Commentary by Ms Belinda MacLeod-Smith: Stolen moments and lost lives
• 38:39 Expert Commentary by Ms Elizabeth Deveny: Engaging patients (and their families) to improve safety