This week’s episode of the Only Human Podcast with Dr. Tony Kern features another amazing special guest: Elmar Luttar. Until a very recent “passing of the torch,” Elmar was the CEO of Lufthansa Technik Philippines. He is also author of the book, Error Traps, about his approach to reducing human error in the maintenance teams at Lufthansa. Don’t miss this lively discussion of his tenure at Lufthansa, efficiently managing complex operations, procedural compliance, customer service, and more!