Change Out Loud

Originally recorded in May 2020: Today, we discuss popular internet memes making the rounds and why they are relevant and relatable in today's era of prolonged periods of working from home and COVID-19 related restrictions.

Key Takeaways: Be Open to Exploring New Ways of Working (Hint: Maybe the Meeting Can be an Email) | Check In With Yourself: What Do You Need To Remain Engaged & Motivated? | Be Kind to Yourself and Others | Find Structure In Your New Routine | Take a Break - Remember to Unplug

Continue the conversation on the Change Nerd Community, visit www.ChangeNerd.com
Email us at [email protected] or [email protected]

In today's episode, James Clark joins Kara and Adnan to discuss Diversity and Inclusion. 

Key Takeaways:

• Value the hustle: Giving people opportunities to earn results. 
• Invest in training and education rather than hiring for polish. 
• Give people the freedom to pursue new ideas and you might be surprised at the outcome.
• Establish a compelling "Why" and be ready to create unbiased processes to reinforce your commitment to diversity and inclusion. 
• Not a one and done: We must continuously hold ourselves accountable to building authentically inclusive cultures, and not treat it as a checkbox exercise.
• D&I is both the right thing to do and an investment in your company's future.

How are your organization's embracing D&I? 

Continue the conversation on the Change Nerd Community, visit www.ChangeNerd.com

Email us at [email protected] or [email protected]

Continue the conversation on the Change Nerd Community, visit www.ChangeNerd.com

In today’s episode, we discuss how you can set your business apart by recognizing and empowering your front-line staff during a crisis. 

Key Takeaways:

• An empowered culture is built over time
• Clearly articulate what concessions can be offered to customers
• Trust your teams to use their best judgement to solve problems
• Recognition will remain a valuable motivator 
• Be flexible and listen to your staff
• Maintain a positive attitude - it starts with you!

Have you had a great customer service experience recently? Let us know, email us at [email protected] or [email protected]

COVID-19 has meant changing how we complete day to day work, and even how we live our lives and interact with others. A question Change Manager's are faced with: The initiative that was a key priority for my organization a month ago, is it still important today?

Continue the conversation on the Change Nerd Community (www.ChangeNerd.com)

Key Takeaways:

• Revisit your program risks and assumptions from the lens of a ‘post COVID-19’ world, do the assumptions still hold true today?
• Does your program still rank as a key priority when compared to the entire portfolio of initiatives for your organization?

Based on your answers:

• As change managers you will likely find an opportunity to pivot.
• You will want to proactively partner with leaders and sponsors to identify where you and your team capabilities can be redeployed to address the higher priority focus. 

This unprecedented situation is testing the very foundation of global work and will without a doubt reshape business moving forward. Continue the conversation on the Change Nerd Community (www.ChangeNerd.com)

Email the host: [email protected] or [email protected]

Today we discuss how to provide clarity and direction during a time of crisis. 

Key Topics

Every Crisis is a Learning Opportunity 

• Navigating COVID-19: We are all writing the playbook together 
• Distributed teams are well positioned for this challenge 
• This is an opportunity to elevate your team and to show up as a valued partner

Communicate, Communicate, Communicate!
What you know and what you don't know. 

• Acknowledge this is not business as usual
• Be compassionate and flexible
• Listen to your people - what are they doing to collaborate outside of the workplace? Can those best practices be adopted in the workplace.

Leading with Integrity

• Recognise your own 'fight or flight' triggers 
• Remain solutions oriented - the situation is evolving rapidly, remember to reorient to your goal 
• Lead with integrity and build trust with your partners

How are you leading in this crisis? Let us know! Email us: [email protected] and [email protected]  

In this episode, Kara and Adnan answer questions submitted by you, the listeners. There is also an exciting announcement about the 3rd Season of Change Out Loud which kicks off this March. 

Questions:
1. How did Adnan and Kara cross paths?
2. What is your favourite aspect of Change Management?
3. What is the most difficult aspect?
4. Why is personal resilience a topic you cover often?

What's in store for Season 3? Listen to find out more.

Talking Points:

Diane Wild joins Kara and Adnan to discuss her time with the healthcare system of British Columbia and the creation of "Change Day," a campaign emphasising the importance of small changes that lead to better patient experiences and outcomes.

Julia Mackay is an experienced communication, training, and change manager with more than 20-years’ experience across financial, local government, health, and retail sectors. She is passionate about people management, problem solving, and delivering results.  

On today's episode, Julia shares her experience in managing change for a critical vaccination campaign for the National Healthcare Service (NHS) in Scotland. She speaks candidly about the complexity of navigating multiple stakeholder groups and the many complexities of the project. 

What did you think? Email us at [email protected]

Change Nerds is now Change Out Loud! In the first episode of Season 2, we explain our name change and discuss social learning and communities with Brian Hampton, Ph.D., Founder & CEO of the ChangeNerd Community.

To stay competitive in today's career marketplace, professionals need live insights to understand next-level practices and opportunities. Social learning and communities of practice enable a robust network for actionable best practices and techniques change managers can leverage to drive change in the workplace.

Learn more about the ChangeNerd Community by visiting https://www.changenerd.com

Kara and Adnan speak with Senior Business Analyst, Certified Disciplined Agile Practitioner and Agile Coach Katiya Plummer on empowering managers and leaders to grow in their agile maturity.

Topics Covered:

• Moving away from “Command and Control” to Servant Leadership
• Building confidence in your team to make and take ownership of their decisions
• Getting comfortable with the idea of building a team that doesn’t need you 
• Self-Reflection: Do you prefer to be embedded in the team as a senior contributor or is your passion coaching? 
• Agile training is easy, embedding Agile into the culture is difficult 

What do you think? Let us know at [email protected]

Learn More about Katiya: https://www.linkedin.com/in/katiyaplummer/