Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants.

Articles referenced in this episode:

ConnectWise Unveils New Platform and RMM Solution

Erick and Rich discuss Atera’s new AI-powered RMM automation feature, why you should ask vendors and distributors regularly about new resources for helping you grow, and a local election in Maine set to be decided by drawing straws.

Articles referenced in this episode:

Atera Equips RMM Software with AI-Based Ticketing

Live together from sunny Miami, Erick and Rich discuss the strategic implications of the Acronis Cyber Network, the challenges of preserving office culture in a work-from-anywhere organization, and the misadventures of what may be the world’s stupidest hiker.

Articles referenced in this episode:

What’s Now and Next from Acronis

Side by side for the first time since COVID, Erick and Rich discuss Kaseya’s take on its RMM breach, trueing up your managed services clients, and a woman who went to sleep alone and woke up next to a meteorite.

Articles referenced in this episode:

Kaseya on VSA Ransomware Attack: It’s Embarrassing

Erick and Rich discuss the significance of Microsoft launching Windows 11 in the same week VMware updated its cloud platform, urge you to raise prices in January, and salute an industrious squirrel who borrowed a pickup truck to store walnuts.

Articles referenced in this episode:

Microsoft blog: Windows 11: A new era for the PC begins today

VMware Delivers ‘Cloud-Smart’ Approach for the Multi-Cloud Era at VMworld 2021

Erick and Rich sift through the implications of this week’s VoIP DDoS attack, explain the one situation when you should never present a sales proposal, and consider hiring a German hamster to manage their investments.

Articles referenced in this episode:

What Channel Pros Need to Know About the Bandwidth.com DDoS Attack

This week, Erick and Rich discuss SaaS Alerts selling a piece of the business to its MSP partners, how to determine the time has come to hire a full-time service dispatcher, and the potential hazards of stealing location-sensitive smart speakers.

Articles referenced in this episode:

SaaS Alerts Offers Stake in Company to MSP Partners

Erick and Rich ponder the strategic significance of Cytracom buying OmniNet, the importance of not customizing your managed service bundles, and the logic behind a newly developed technique for potty-training cows.

Articles referenced in this episode:

Cytracom Acquires SASE Vendor OmniNet

This week, Erick and Rich discuss partnering with Zoom, the dangers of excessive teamwork in your company (yes, that IS possible), and what the heck that big purple thing McDonalds calls Grimace really is.

Articles referenced in this episode:

Zoom Is Calling

This week, Erick and Rich discuss IT By Design’s new “business operating system” for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald’s drive thru.

Articles referenced in this episode:

IT By Design Launches “Business Operating System” for MSPs