ChannelPro 5 Minute Roundup

This week, Erick and Rich discuss IT By Design's new "business operating system" for MSPs, why aiming for perfection can keep you from success, and the cruelty of taking a cow with you to the McDonald's drive thru.

Articles referenced in this episode:

IT By Design Launches "Business Operating System" for MSPs

Rich is back from vacation and ready to talk with Erick about Pulseway's automated self-serve MSP customer portal, best practices for discussing security with customers, and a real estate listing in Florida with an unusual kitchen amenity.

Articles referenced in this episode:

Pulseway Ships Self-Serve Customer Portal

Erick and Rich discuss why hiring good employees is so hard today, why that trend makes retention critical, why you should (almost) never customize service agreements, and why you should also never bite an Olympic gold medal.

Articles referenced in this episode:

New Hiring, Continuing Strong Employer Demand Drive Tech Unemployment Rate to its Lowest Level in Two Years, CompTIA Analysis Reveals

Erick and Rich applaud the launch of CompTIA's security threat intelligence sharing group, urge MSPs to resist "quarantine fatigue", and discuss a U.K. citizen who wore a face mask in public as required, but used it to cover a different part of his anatomy.

This week, Erick and Rich discuss new reporting and cloud billing reconciliation products from ConnectWise, keeping a closer eye than usual on employee morale and engagement, and a bar in London serving "puptails" to pets.

Articles referenced in this episode:

ConnectWise Announces Lightweight Reporting and Cloud Billing Reconciliation Tools

Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.

Articles referenced in this episode:

New Membership Group Aims to Influence Tech Industry Regulations

Articles referenced in this episode:

Microsoft Launches First "Cloud PC"

This week, Erick and Rich discuss the story everyone's discussing—Kaseya's RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.

Articles referenced in this episode:

Kaseya Now Targeting July 6th to Begin Restoring RMM Service

Kaseya's RMM System Will Be Back Online in "Hours, Not Days and Weeks"

This week, Erick and Rich explore the significance of Barracuda buying SKOUT, the opportunity to re-tune your service lineup for the post-COVID era, and the dubious wisdom of using a device that prevents your mouth from opening to lose weight.

Articles referenced in this episode:

Barracuda Buys SKOUT Cybersecurity to Enter Red-Hot XDR Market

This week, Erick and Rich have the strategic importance of managed security, the strategic value of well-run quarterly business reviews, and the undeniable disappointment of hitting a home run through your own windshield on their minds.

Articles referenced in this episode:

ConnectWise Warns MSPs: Get Serious About Security Soon or Else