Choosing language that helps resolve interpersonal conflict. Sometimes a question is really just a veiled form of criticism. Understanding the difference between "ask culture" and "guess culture" can help you know how to respond. And what words should you use with a co-worker who's continually apologizing for being late--but never changes her behavior? Finally, charismatic megafauna may look cuddly, but they're best appreciated from a distance. Plus, in like Flynn, gradoo, champing, pronouncing the word the, pilot episodes, and Bless your heart.

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