CheckIn with a Geek

As hotels experience an epic staffing crisis, rehiring will occur.   I look at applying lessons from Jim Collins Good to Great with respect to building teams and really looking inwards and asking yourself - Do I have the right people on my bus?

Our brand is considering upgraded coffee as a new amenity.  I ask, how will this improve my bottom line?

This past weekend a large hurricane came thru the Gulf of Mexico and I discuss how this effects our hotel staff.

The staffing a hotel is never easy and I explore some learnings about our Front Desk hiring process.

The housekeepers at any hotel  are the hardest working group of staff.  But their job has suffered amenity creep over the past 2 decades yet operators have not changed.  I explore some observations and implement some changes to help address staff turn over.

Let's explore the purpose of hotel loyalty programs and understand their costs and who is paying for these costs.

I explore why measurements today can get fuzzy and not track what really matters.   I reference Measure What Matters by John Doerr .