CIONET

In this #LeadershipDeepDive, Stuart Birrell, CDO & CIO at easyJet, talks with Hendrik Deckers about the competitive market of aviation and how the Covid crisis affected easyJet. Stuart says and explains how easyJet is changing under his leadership to keep up with competitors.

Stuart shares his insights on:

✅ Innovation at easyJet

✅ New operation model

✅ How sustainability has an increasing impact on business operations

✅ Leadership and management style

✅ Failure and lessons that comes with it

Stuart also talks about his business path from building factories for Nissan to running an entire IT department in easyJet.

Table of contents

01:12 | Introduction and Stuart Birrell’s background

04:01 | About easyJet

05:00 | Difference between easyJet and other carriers

06:40 | Changes and the approach to innovation

09:00 | Reaching balance between great technology and being cost conscious

12:40 | Fundamental role of IT in creating the best customer service

16:26 | Innovation at easyJet

21:56 | New operating model

26:20 | Benchmark of success in aviation

28:20 | Thoughtful cloud journey

30:36 | Sustainability

35:30 | Digital & IT organisation in easyJet

42:20 | Role of CIO & management style

50:00 | Leadership style

54:38 | Stuart’s core values

56:46 | Stuart’s MBTI: The Entrepreneur

59:30 | Development areas

01:01:45 | Personal mentors

01:05:05 | Mantra

01:05:58 | Values passed to the family

01:07:25 | Life outside of work

01:08:27 | Fears and loves

01:09:27 | Failures and lessons that come with it

01:12:20 | I am thankful for...

01:13:20 | Advice for young professionals

In this #LeadershipDeepDive episode Melanie Kehr, CIO & COO of KfW, talks with Hendrik Deckers about the challenges she and her team had to face when the Corona hit in 2020 and how the digital agenda they had introduced earlier helped to implement the Corona Support Program. Melanie talks about agile transformation and the three success factors:

✅ Platform

✅ Agile way of working

✅ Cloud technology

Synergy between these 3 elements enabled KfW to cope with the crisis and support the government in the distribution of funds.

“We need to push the change also through the whole bank. And that's what I need to do in my role, but also my team”, Melanie says and stresses that IT should be a change agent.

Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Melanie represents Germany in the Finance category.

Table of contents:

01:06 | Introduction and Melanie Kehr’s background

02:55 | About KfW

05:22 | KfW as transformative bank supporting the economy

06:44 | Drivers for change

09:27 | From waterfall to scrum

16:29 | Corona Support Program

24:35 | Platform as a connector between KfW and its financial partners

28:03 | Role of cloud

30:53 | App developed in 12 days to help the customers with the loan procedure

33:51 | IT organization at KfW

39:30 | Melanie’s role as CIO

43:09 | Melanie’s management & leadership style

48:00 | Melanie’s mentors

50:07 | Melanie’s core values and the best thing that has ever happened to her

51:09 | The worst thing that has ever happened to Melanie

54:47 | Personal mantra

55:56 | Advice for people starting out

In this #LeadershipDeepDive episode Filipe Teixeira, CIO of illimity, talks with Hendrik Deckers about how in November 2018 he entered an empty office to start a digital bank of the future and he completed the task in less than one year. Filipe talks about his role as CIO - the dream of many CIOs – starting in a greenfield scenario and challenges it brought to him and his team:

✅ Having all the systems operational within extremely limited time

✅ Designing architecture from scratch to be able to build business model

✅ Having the regulators approve the first Cloud native bank in Italy

✅ Signing three strategic partnerships

✅ Reaching breakeven in one year and EUR 30 million of revenue in 2020

Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Filipe represents Italy in the Finance category. Join us on the special edition of #CIONEXT on September 15 where we will feature all the finalists of the Public sector & Non-profit and Finance categories and announce winners.

Table of contents:

01:16 | Introduction and Filipe Teixeira’s background

04:51 | About illimity

07:32 | illimity – the beginning

18:13 | Long term plan for illimity

24:49 | What makes illimity special?

26:51 | Sourcing talents

28:48 | Work organization

32:04 | Role of CIO

34:38 | Filipe’s leadership style

39:34 | Ways to relax & mentors in Filipe’s life

48:27 | MBTI: the Advocate

54:41 | Best thing that has ever happened to Filipe

56:35 | The most brilliant mistake

59:42 | Advice for people starting out

How to reinvent food business with long tradition? What does it take to eliminate manual work and to have as much workflow as possible?

In this #LeadershipDeepDive episode, Sanjay Patel, CIO of Tate & Lyle, talks with Hendrik Deckers about how to reorganize the way we work. Big evangelist of technology and automation, Sanjay believes that pandemic was a great change catalyst that enabled huge transformation of the workplace and workforce. “Start small, pick a technology” and start the journey in robotics, says Sanjay. Throughout this conversation Sanjay also reflects on the new approach to Innovation:

☑️ Sharpening focus on customers

☑️ Accelerating portfolio transformation & innovation pipeline (data & insights)

☑️ Simplifying business (automation, workflow)

☑️ Agility & integrating business

Having worked as a chemical engineer, business consultant, transformation leader and CIO gave Sanjay all the necessary capabilities to understand and work with the business. Watch this amazingly insightful interview and learn from Sanjay Patel how years of self-development helped him to become a conscious business leader.

01:05 | Introduction and Sanjay Patel’s background

03:44 | About Tate & Lyle

05:50 | Drivers for change

08:02 | Reinventing the approach to innovation

10:10 | Reorganizing the way we work: the workplace

17:48 | Changing workforce

20:00 | IT organization

23:40 | Workflow

26:00 | Building a robot factory

27:23 | Citizens development

29:42 | New Technologies Tower

31:30 | Changing role of CIO

34:44 | Sanjay’s management & leadership style

38:14 | MBTI profile: the Executive

43:27 | Sanjay’s core values

44:52 | Sanjay’s mentors

49:12 | Bad and good memories

52:03 | Personal mantra

54:33 | Ways to relax

58:04 | Sanjay’s biggest fear

01:02:05 | Advice for people starting out

How to find the right balance between the traditional model of a company and empowering the employees? How to break the silos without compromising the security in a platform for capital markets?

In this #LeadershipDeepDive episode, Michał Paprocki, CTO of Euroclear, talks with Hendrik Deckers about challenges of #DigitalTransformation in a highly sensitive Finance sector. “We are the Facebook of capital markets”, Michał says and explains how Euroclear is evolving from a traditional model to agile company with strong relationship between technology and business.

Michał shares his view on Automation:

✅ Tools for digital workflow substituting paper implemented in a blink of an eye

✅ RPA processing of unstructured data

✅ Managing automation and having control of it, and then standardize

✅ Using creativity, social skills and moral judgment while the data “heavy lifting” is done by technology

✅ Combination of RPA and AI

Michał also explains his path toward conscious leadership and how Star Wars saga helps him to bring positive energy to the team.

Table of contents

01:23 | Introduction and Michał Paprocki’s background

02:47 | About Euroclear

05:17 | Drivers for change

09:40 | Transformation at Euroclear

11:33 | Collaboration model: business and IT

15:03 | Reinventing the business: workplace

23:03 | Workforce

28:18 | Workflow – how to automate?

38:43 | Euroclear’s organizational model

40:29 | Michał’s role at Euroclear

42:28 | Management style

44:10 | Putting ideas into words and the Star Wars saga

46:18 | Michał’s leadership style

48:35 | MBTI: the Consul

51:53 | Self-development: NLP Program

54:11 | Michał’s core values

56:10 | Ways to relax

58:11 | Best & worst thing that has ever happened to Michał

01:02:55 | Personal mantra

01:03:47 | Advice for people starting out

Can RPA ‘take the robot out of the human’? Are FinTech companies and startups a competition or rather an opportunity?

In this #LeadershipDeepDive episode, Mark Foulsham, COO of Kensington Mortgages, talks with Hendrik Deckers about his journey from CIO to COO and how the boundaries between functions are becoming blurry. Reflecting on the changing role of a leader, Mark believes that digital leaders need to think outwards not inwards and follow a human centered approach.

Mark has a very clear view on workflow Automation:

✅ RPA is a vital part of Kensington Mortgage’s toolbox

✅ Minimize staffing in the back office through automation and outsourcing, leaving people to focus on customers

✅ Understanding the business model is critical for the RPA to be effective

✅ Working in a highly regulated environment requires constant feedback from customers and risk assessment

“I’m a big believer in having no regrets”, Mark says and adds “breaking down those hierarchal structures, working in a way that is more interconnected within the different layers of a firm I think is really key”.

Table of contents

01:20 | Introduction and Mark Foulsham’s background

03:25 | About Kensington Mortgages

04:24 | Drivers for change

06:21 | Reinventing the business: workplace

11:04 | Workforce

13:58 | Changing leadership

15:55 | Journey towards Agile way of work

17:25 | Workflow. Mark’s view on automation

25:22 | Start-ups and FinTech companies as generators of Innovation

27:55 | Kensington Mortgages’ operating model

33:06 | Internal and external data

36:09 | Mark’s secret for success

41:30 | Mark’s management & leadership style

50:03 | MBTI: the Commander

55:06 | Mark’s most brilliant failure & lessons learnt

57:41 | Mark’s core values

01:00:42 | Best & worst thing that has ever happened to Mark

01:03:37 | Ways to relax

01:05:45 | Mark’s mentors

01:08:22 | Personal mantra

01:09:58 | What Mark loves & fears most

01:13:29 | Advice for people starting out

What is the new style of leadership and why does it challenge you? In what way is smoking similar to changing culture in a big company? Why is Open Source default choice at Orange? Watch this interview and find out 👉🏼

In this #LeadershipDeepDive episode, Koen Vermeulen, Group CIO of Orange, talks with Hendrik Deckers about his strategy and view on Open Innovation:

“It's a worldwide movement that is ongoing, that requires companies to fundamentally change and to fundamentally rethink and revolve towards new business models and new activities”, says Koen while commenting on the drivers of change for the Telco sector.

Learn from Koen how Orange is organizing Innovation:

✅ Creating context where connections happen and where people have the freedom to innovate

✅Working with partners and startups (over 500 different collaborations in over 18 countries)

✅Creating 5G incubator where people can test innovation

Dive into this interview and be inspired by Koen!

In this #LeadershipDeepDive episode, Kurt De Ruwe, CIO of Signify, talks with Hendrik Deckers about how the huge transformation that is currently in place at Signify. Throughout this conversation Kurt reflects on how this global company introduces innovation while being environmentally and culturally conscious and how it has maintained its position as market leader:

☑️ streamlining before automating

☑️ fighting for diversity & inclusion

☑️ treating citizens development as an opportunity and not danger

☑️ putting huge emphasis on diversity & inclusion

Dive into this interview to learn and be inspired by Kurt De Ruwe!

Table of contents:

01:17 | Introduction and Kurt de Ruwe’s background

02:40 | About Signify

03:58 | Innovations in lighting

05:30 | Drivers for change in lighting

06:55 | Reinventing and approach to innovation

09:10 | Challenges of big recent acquisition during pandemic

12:07 | Reorganizing the way we work: role of the workplace & workforce

20:23 | Reorganizing & managing IT team

28:55 | Workflow: new phase of automation

38:44 | From traditional organization to tribes

40:32 | Cloud journey

43:00 | Future of ERP systems

44:55 | Data monetization

47:07 | Evolving role of the CIO

50:25 | Collaboration between IT & Business

52:40 | Kurt’s management & leadership style

55:20 | MBTI profile: the Entertainer

01:01:12 | Kurt’s core values, passions & mistakes

01:08:17 | Kurt’s most brilliant failure

01:11:43 | Advice for people starting out

What is the most important element of #OpenInnovation for Matrixx Software? Is it Open Culture, Open Processes or Open Technology? Watch this interview and find out 👉🏼

In this #LeadershipDeepDive episode, Glo Gordon, CEO of Matrixx Software talks with Hendrik Deckers about the future of Telco and her 30+ years journey as a Leader in top technological companies. Throughout this conversation, Glo stresses the importance of collaborative team work. “It's really about everybody around me feeling that we're winning together as a team”, she says.

Learn from Glo about the 3 priorities Matrixx Software has introduced to serve the customer well:

✅ North Star (focusing on right technologies and targets)

✅ Raving Fans (winning the customer)

✅ Culture (making Matrixx Software a place where people want to work)

Dive into this interview to learn more and be inspired by Glo Gordon!

Table of contents:

01:13 | Introduction and Glo’ background

01:44 | About Matrixx Software

02:05 | Current challenges and drivers for change

05:05 | Open Innovation

06:57 | Innovation Culture

14:03 | Innovation Processes

18:21 | Open Technology

20:11 | Network infrastructure

22:59 | Matrixx Software Operating Model

26:18 | Glo’s management & leadership style

31:55 | What drives Glo?

32:45 | MBTI: The Defender

39:54 | What makes Glo happy?

40:37 | Core values & mentors

44:12 | Glo’s personal mantra

45:12 | The best & worst moments in Glo’s life

49:07 | Advice for people starting out

In this #LeadershipDeepDive episode, Dimitris Bountolos, CIIO of Ferrovial, talks with Hendrik Deckers about Digital Horizon 24, the new official framework that supports and stimulates transformation at Ferrovial. Throughout this conversation Dimitris shares his views of:

☑️ workplace: remote work proves to be efficient, but is it sustainable?

☑️ workforce: evolution of IT organization

☑️ workflow: robots for everyone

„We believe in automation”, he says and gives numerous examples of how modern technology contributes to the construction sector. Dimitris is a true renaissance man and he explains how his professional journey (entrepreneur, consultant, artist and digital leader) has shaped his leadership DNA.

Dive into this interview to learn and be inspired by Dimitris Bountolos

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