CIONET

Why is it less crowded at the extra mile? What is Oxygen Program and how does it make MTN unique? Watch this interview and find out 👉🏼 https://youtu.be/Y1SJJKjFc0o

In this #LeadershipDeepDive episode, Charles Molapisi, Group CIO & CTO of MTN, talks with Hendrik Deckers about both MTN’s and his personal journey towards Open Innovation.

„I'm a firm believer in the wisdom of the crowds”, Charles stresses throughout the interview and shares his vision on empowerment and the importance of communication.

Learn from Charles how MTN is building an Open Ecosystem:

✅ Building very strong, robust FinTech capabilities

✅ Bringing inclusion

✅ Digitizing finance

Dive into this interview and be inspired by Charles Molapisi, a true leader and visionary who will change the Telco market in Africa.

Table of contents:

01:12 | Introduction and Charles’ background

06:19 | About MTN

09:04 | Current challenges and drivers for change

10:19 | Open Innovation

14:35 | Innovation Culture & implementing cultural change

17:45 | New ways of working

19:39 | MTN’s ecosystem

21:52 | What drives Charles?

24:06 | Open Processes - organizing Innovation

26:35 | Open Technology

33:20 | Charles’ favorite element of the Oxygen Program

36:21 | Why should people work for MTN?

39:35 | Charles’ role at MTN

41:25 | Charles’ leadership style

44:40 | MBTI: The Architect

51:55 | Charles’ motivation and passions

53:48 | Core values

55:32 | The most brilliant failure

57:23 | Personal mantra & lessons learnt from mentors

01:01:21 | The best & worst moments in Charles’ life

01:06:28 | Advice for people starting out

What does GSD mean and what are the processes that BT implements in order to organize Innovation? Watch this interview and find out 👉🏼 https://youtu.be/_oDE9NsWLxQ

In this #LeadershipDeepDive episode, Angela Jenner, Transformation Director of BT, talks with Hendrik Deckers about Open Innovation and her 20+ years journey of delivering technology.

„I think that at the heart of innovation is having a culture of curiosity”, Angela says and stresses the importance of collaboration, empowerment, diversity and inclusion.

Learn from Angela on how to organize Innovation:

✅ ensure close collaboration between the applied research team and the delivery arms of the organization

✅ bring together customers and suppliers to work with engineers and solve problems together

✅ facilitate smooth agile transformation

✅ enable hybrid process by mixing agile with traditional delivery of products and services

Throughout this conversation, Angela also shares her view on 5G and real lifetime values it can bring to our everyday activities. Dive into this interview to learn and be inspired by Angela Jenner!

Table of contents:

01:22 | Introduction and Angela’s background

03:36 | About BT

04:45 | Current challenges and drivers for change

06:56 | Open Innovation

10:58 | Innovation Culture

12:47 | Implementing cultural change

16:22 | Evolving leadership style

18:53 | Open Processes - organizing Innovation

22:41 | BT’s strategy and vision

24:33 | Open Technology

31:28 | BT’s operating model

32:44 | Angela’s role at BT

35:31 | Angela’s management style

38:59 | BT’s leadership development program

43:31 | What drives Angela?

44:35 | MBTI: the Protagonist

51:22 | Personal mantra & core values

55:33 | Best moment in life & the most brilliant failure

59:54 | Advice for people starting out

In this #LeadershipDeepDive episode, Phil Jordan, Group CIO of Sainsbury's, talks with Hendrik Deckers about digital transformation in a multi brand and multi channel retail business, challenges of such change, getting the most out of enormous amounts of customer data and legacy management. Phil also shares his view on gaining flexibility while using multi-cloud.

Throughout this conversation, Phil talks about the importance of transparency and fairness and how these values helped him to become a true leader of change.

Deep dive in this interview to learn and be inspired by Phil Jordan!

TABLE OF CONTENTS

01:18 | Introduction: Phil Jordan’s background

02:27 | About Sainsbury’s

02:58 | Transformation

03:53 | Transformation - biggest challenge in Telefonica

05:33 | Transformations - making all the necessary changes in a company with long tradition

07:50 | Sainsbury’s culture of change

09:00 | Transformations - becoming an ecosystem

10:15 | Facilitating the transformation

13:37 | Transformation - from project to product

15:08 | Happier teams

16:35 | Managing legacy

18:09 | Cloud - current status

20:17 | Cloud - managing multi-cloud

22:02 | Customer data - getting the most of it

24:45 | Customer data - using advanced technologies

26:46 | Strategy on Open Source

28:28 | New exciting domains in technology

30:18 | New technologies - customer limitations

31:46 | Internal organization

33:54 | Phil’s role and value to the company

35:28 | The future of CIO and CTO in the business and Phil's plans for the future

39:53 | Phil’s management style

42:22 | Phil’s leadership style

43:44 | MBTI Profile – Architect

45:51 | Phil’s ways to relax

47:12 | Phil’s core values

48:10 | Phil’s mentors

50:02 | Ups and downs

57:09 | What makes Phil happy

58:38 | Advice for people starting out

In this #LeadershipDeepDive episode, Ángel Valero, Corporate CIO of Telefónica, talks with Hendrik Deckers about digital transformation in a global telco company. Ángel shares his view on challenges of working in a multicultural company and the importance of combining global vision with local approach - a necessary combination for Telefónica, a company operating in more than 15 culturally different countries.

Throughout this conversation, Ángel talks about agile culture and the role it plays in his management style, which gives equal importance to empowering employees by giving them responsibilities and to personal development of the team.

Deep dive in this interesting interview to learn and be inspired by Ángel Valero!

TABLE OF CONTENTS:

01:20 | Introduction: Ángel Valero’s background

01:58 | About Telefónica

02:56 | Transformation

07:29 | Open leadership style

09:11 | Adjusting the approach to different countries

11:00 | Digital transformation processes

13:33 | Transformation - tools, technologies & Open Source

16:48 | Transformation - cloud strategy

20:13 | Internal organization

23:04 | Ángel’s management style

25:35 | Ángel’s leadership style

28:26 | Ángel’s personality

30:27 | Ángel’s rational & emotional side

32:51 | Building relationships during pandemic

34:20 | What makes Ángel happy?

35:30 | Ángel’s personal mantra

36:38 | Ángel’s mentors

38:10 | Ángel’s family values

39:54 | Ángel’s failures and lessons

41:32 | Ángel’s biggest achievements

43:07 | Advice for people starting out

Massimo Rosso - CIO of RAI - The goal is to never stop reinventing by CIONET

In this #LeadershipDeepDive episode, Adam Marciniak, CIO of PKO BP, the largest and oldest Polish bank, talks with Hendrik Deckers about how he has successfully led his IT team of over 2000 people through the digital transformation.

Throughout this conversation Adam talks about how PKO BP became leader in digital in such short time: his journey to the cloud, using the newest technologies in the field of automation and implementing the culture of trust and transparency.

"I believe in people”, Adam says and underlines the importance of team work.

Dive into this interview to learn and be inspired by Adam Marciniak!

Table of contents

01:22 | Introduction and Adam Marciniak’s background

Fascinated by technology since early childhood

Choosing banking sector was an opportunity to work with the best and also where the innovations takes place

05:13 | About PKO BP

Established in 1919, it’s the oldest and largest bank in Poland

10 million customers, 20% market share in all segments

07:15 | Banking sector: current challenges and drivers for change

Competition (fintech and bigtech)

Stricter regulations

Low interest rates

More demanding customers

11:02 | Meeting customers’ demands

Fully customer-oriented

Offering tailored services to the customers

Moving everything to mobile

13:55 | PKO BP: leader in going digital

Great mobile app (everyday 5.4 million active running of the app)

Example for other companies

Inside-out transformation

In parallel “Road to cloud Program” – first bank to go to hybrid cloud in such a structured way

16:45 | Cloud strategy

Establishing the Polish Cloud Operator which operates as intermediary between the global key cloud players and local companies

21:45 | Role of PKO BP in the Covid-19 vaccination process

Developing the central schedule system for the vaccine roll-out

23:48 | Reinventing workplace

90% of the headquarters employees work remotely

30:55 | Workforce and Adam’s IT team

Trusting people and not controlling

“Working in a bank is not cool, but working in a digital bank is very cool”

34:00 | Culture of trust & transparency

Collaboration between IT & business

Reorganizing the team, hiring new talents (100 – 200 people more very year)

39:40 | Workflow: automating the business

PKO BP implements all the newest ideas in terms of automation

RPA: over 100 robots

Citizens development: building the framework and delegating it to the Operations teams

Analytics & machine learning is the future

44:15 | Future of robots

Over 1 million conversation with PKO PB app chatbot in 1 year

AI is becoming more popular & common

46:35 | Managing new technologies

AI will support what we do & make our work more efficient

It will also be crucial for cybersecurity

RPA: UiPath robots are easy to use & standardize

50:08 | IT organization & Adam’s role as CIO

IT team of almost 2000 people

Traditional organization, yet flat structure: all have their responsibilities

53:30 | Adam’s leadership style

“I believe in the people”

Impossible to micromanage 2000 people so Adam has to trust

55:50 | MBTI profile: the Consul

“People master”

Relying on people

01:01:38 | Adam’s core values, passions & mistakes

“You have to be the good guy”

“Work on yourself and work with others”

“If you do something, you have to do the best”

Biggest mistake: trusting wrong people

01:10:28 | Advice for people starting out

Try to understand how the world & business are running and then drive the change

“Use the opportunity when you see it”

In this #LeadershipDeepDive episode, Patryk Dolewa, CIO of Gemini Polska talks with Hendrik Deckers about:

🔸 working in a greenfield scenario

🔸 bringing digital transformation into a family business with strong work ethics

🔸 developing e-commerce platform to a unique position on the market

🔸 power of the digital

🔸 keeping the balance between business and customer needs

Patryk joined Gemini Polska in 2019 when company was already a market leader, yet with very outdated technology. Digital transformation brought in by Patryk and his team significantly contributed to becoming a leader on e-commerce with over 2 million active accounts.

Patryk Dolewa is the finalist of the European Digital Leader of the Year 2021, where every year CIONET nominates top CxOs in four categories: B2B, B2C, Public sector & Non-profit, Finance. Patryk represents Poland in the B2C category. The winners will be announced at CIONEXT conference on November 10th.

Table of contents:

01:23 | Introduction and Patryk Dolewa's background

02:36 | About Gemini Polska

05:30 | Technology landscape

07:15 | Implementing change: greenfield scenario

09:00 | Cloud strategy

10:58 | Innovative solutions: e-commerce platform

13:55 | Power of the digital

15:40 | Gemini Polska's culture of work

17:58 | IT organization

20:35 | Data-driven company

22:57 | Analytics of e-commerce

25:10 | Patryk's role as CIO

29:57 | The importance of CIO community

31:40 | Patryk's management style

35:22 | What makes a good day?

36:45 | MBTI profile: the protagonist

39:21 | Making tough decisions and being self-aware

42:32 | Personal mantra

44:57 | Patryk's core values

46:41 | Tough lessons learnt

49:36 | Best moment in life

51:17 | Advice for people starting out

In this #LeadershipDeepDive episode, David Jack, CTO & CPO of dunnhumby, talks with Hendrik Deckers about the challenges of transformation within the world’s leading company in customer data science, the ongoing productisation of services and the value of the humans behind it.

During this conversation, David also talks about his “nudging” management and leadership styles and how an impostor syndrome can actually become a strength.

Watch this interview to learn and be inspired by David Jack who has more than 30 years of experience in the IT industry and has, in his own words, "one of the coolest CTO jobs in the world".

TABLE OF CONTENTS

01:13 | Introduction: David Jack's background

03:55 | About dunnhumby

08:43 | About dunnhumby - The real transformations

13:16 | About dunnhumby - The key differentiators

14:58 | About dunnhumby - 'Productising' services

20:24 | Open Culture

24:30 | Critical processes behind the data science goodness

28:29 | Open Source

31:40 | The obvious route to the cloud

36:02 | Exciting technology trends

41:03 | The CTO & CPO role at dunnhumby

44:20 | Management style

46:55 | Leadership Style

49:45 | MBTI Profile – The Logician

53:54 | Sources of happiness

55:40 | Core values

59:53 | Ups, downs and learnings in life

01:04:43 | Mantras and lessons learned

01:07:19 | Advice for people starting out

In this #LeadershipDeepDive episode, Rudi Peeters, CIO of KBC Group, talks with Hendrik Deckers about the role of Open Culture in the continuous transformation of a bank, the organisation’s cloud strategy, processes and architecture and how innovation is rooted in and contributes to the transformation journey.

During this conversation, Rudi also talks about how his curiosity, positivity and integrity have paved his path to become a CIO and the evolution of the role.

Watch this interview to learn and be inspired by Rudi Peeters – the curious biologist with 33 years of experience in tech, strategy and business.

TABLE OF CONTENTS

01:05 | Introduction: Rudi Peeters' background

03:37 | About KBC

04:29 | Continuous Transformation

06:03 | Corona as a Transformation Accelerator

07:36 | Business & IT

10:36 | Open Culture

12:31 | Open Culture & Open Leadership

15:32 | Open Processes & Innovation

19:52 | Open Processes & Innovation - Example of deployed project

20:50 | Open Architecture & Open Technology

21:36 | Open Architecture & Open Technology – Most important technologies for transformation

22:33 | Cloud Strategy

24:07 | Open Source & Collaboration

24:38 | KBC as an Ecosystem

26:21 | Exciting technologies for transformation

27:32 | The Digital & IT organisation at KBC

29:08 | The CIO Role at KBC

30:16 | Management style

32:55 | Leadership style

34:39 | MBTI Profile – The Debater

37:39 | Key drivers

39:05 | Mantras, mentors and learnings

41:11 | Core values

42:17 | Ups, downs and learnings in life

43:43 | Advice for people starting out

In this #LeadershipDeepDive episode, Margaret Dawson, VP & CDO of Red Hat, talks with Hendrik Deckers about Open Transformation, how different types of organisations can succeed in their own transformation, the most exciting technologies today and her passion and drive to increase diversity in tech.

Throughout this conversation, Margaret also shares all the ways her background and life journey have been shaping her leadership DNA.

Dive into this interview to learn and be inspired by Margaret Dawson!

TABLE OF CONTENTS

01:26 | Introduction and Margaret Dawson's background

04:06 | About Red Hat

05:00 | Open Transformation

06:44 | Open Culture & Open Leadership

09:09 | Open Culture – Examples of successful cultural change

10:58 | Open Culture – The role of diversity

12:09 | Female Digital Leadership

15:55 | Open Processes

18:07 | Open Technology & Open Architecture

20:50 | Open Technology & Open Architecture – The 3 layers

22:34 | Open Technology & Open Architecture – Open Hybrid Cloud

25:08 | Open Technology & Open Architecture – Exciting technologies for transformation

28:12 | Successful transformation in large organisations

29:57 | The CDO role in Red Hat

33:03 | Margaret’s management style

35:08 | Attracting talent at Red Hat

37:04 | Margaret’s leadership style

39:41 | MBTI Profile – The Advocate

43:29 | Margaret’s sources of happiness

46:09 | Margaret’s core values

49:16 | Margaret’s mentors and learnings

52:47 | Margaret’s ups, downs and learnings in life

57:10 | Advice for people starting out