Here’s a group therapy session for all you claims adjusters out there! Or, if you want to understand what the adjusting world is really like, take a listen to 20-year veteran Chantal Roberts. (A commercial auto claim featuring an alien encounter is truly cocktail party discussion-worthy.) Today, Chantal is teaching and writing books about that world. Her latest work is literally a fairy tale series to simplify understanding of how a policy would respond, or not, to a claim. She has advice for carriers as both demographics and influence shift to younger consumers. Leaders need “to start paying for designations again and sending their teams to seminars again. There is a fundamental misunderstanding of what insurance is, and that is the insurance industry’s fault. We are looking at it backwards; we need to start with claims. Carriers need to take a look at themselves. Ask what you can do to protect policyholders, not stakeholders. That’s what Gen Z wants.”

#ClaimsAdjuster #GenZ #PolicyholdersFirst

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