GREAT CX, OR CUSTOMER EXPERIENCE, is vital for companies seeking both repeat and referred business. And great CX is created by positive people-to-people interactions, namely from the employees. Obviously, if these employees are not engaged, or worse, actively disengaged, then this experience can turn into a nightmare for the customer – and in turn, the company’s… The post Great CX is Dependent on Employee Engagement – Ben Motteram appeared first on ClarkMorgan.