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Dr. David Mayer leads a program that teaches medical students and house staff the "low tech, high yield" science of listening and communicating empathy. This skill is especially important in helping physicians in training convey themselves honestly, fostering greater transparency in care. The benefits of these skills become especially apparent when medical errors and unexpected results occur, testing the relationship and trust between patient and physician.
D. Maurice Pickard discusses with Dr. David Mayer the "how" and "when" of disclosing adverse patient outcomes and medical errors, which has proven to be a difficult challenge for the medical profession. In the wake of medical errors, families want to know what problems have been recognized, and the steps taken to prevent their medical care from faltering again. Dr. Mayer then speaks about the training process in communicative skills for medical students, including how to apologize.
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