This podcast episode focuses on the challenges and strategies for building trust in remote teams. Vienna Blum, a program designer and facilitator, highlights the unique difficulties posed by the lack of physical presence and informal interactions in virtual settings.
Vienna emphasizes the importance of embracing the "messiness" of remote work – interruptions from children, pets, and other aspects of personal life – as opportunities for connection and vulnerability.
These authentic moments can help bridge the gap created by the absence of "invisible moments" – the subtle, non-verbal cues that contribute to trust-building in face-to-face interactions.
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Vienna advocates for adapting traditional icebreakers to the remote context, suggesting activities like "That's Awesome!", where participants share mundane events and receive enthusiastic responses.
The key is to connect these warm-up exercises to the session's purpose, activating relevant mental frameworks and demonstrating the facilitator's intentionality.
She also introduces "I DO ARRT" framework that promotes transparency, shared understanding, and psychological safety, contributing to a "ready" environment for trust building.
Vienna underscores the importance of assessing team readiness and addressing resistance. When trust is lacking, facilitators should acknowledge the issue, create space for reflection, and provide anonymous feedback channels. Techniques like "fishbowl conversations" can facilitate open dialogue and address concerns directly.
Ultimately, successful collaboration hinges on understanding and communicating individual needs. By encouraging participants to articulate their needs and creating a culture where these needs are respected, facilitators can foster high-trust, collaborative remote environments where teams can thrive.
Overview:
- The main challenges of building trust in a distributed team
- Strategies for building trust in distributed teams
- Ice-breaker questions tested and approved for remote groups
- Structure for connecting people to a goal in a workshop
- The role of the facilitator: creating a neutral zone for participants
- Overcoming the lack of willingness or preparedness of remote teams
Chapters:
00:00 - Introduction
01:26 - Creating Trust in Teams
04:01 - Challenges of Online Trust
07:13 - Importance of Small Talk
10:21 - Icebreakers for Trust
19:42 - Assessing Group Readiness
21:26 - Creating Safe Spaces
23:52 - Using Avatars for Safety
25:40 - Facilitating Vulnerability
29:25 - Connecting to Purpose
33:31 - Establishing Group Norms
36:51 - Addressing Group Readiness
40:06 - Acknowledge Needs
41:46 - Building Trust Tips
Episode ressources :
Vienna Blum's website 👉 https://www.viennablum.com/
IDOARRT.com - Meeting design tool 👉 https://www.idoarrt.com/
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