By Twenty - Two Three Media
Professional Development without the suit and tie.
Customer Service as we know it today didn't always exist. We get into some of our most memorable moments with customers that we cannot forget. Let us know about your Customer Service nightmares at colonyconfidential.com
Hi and welcome to all our new Listeners! Back to talking business about rodent control, business sense and getting our mindsets right for success.
While Ed's on his spring break tour we talk about the latest news on rodent birth control, Contrapest and rodenticide bans in the news. What this all means for the pest control industry and the business side that nobody else...
More on Customer Service for Home Service Businesses
Our Follow Up with Margaret Garcia from Grit PPO. Take notes or better yet, save this one for reference. Learn about the best methods for managing your inbound phone calls. Pest Process Outsourcing can change the way your business...
Here's the first installment of our Customer Service Series. Meet Margaret Garcia, we sit with the Founder of Grit and get the low down on how she got her start in the business. Haven't heard about Grit PPO? Well get...
More insight on Networking What we're learning about Customer Service What's coming Next and Ed's ready for Spring Break in Florida.
Today we continue our networking convo with some more tips and explanations on hashtags and how to use them correctly when you're working on increasing your business contacts.
Doesn't matter if you work in Lawn Care, Plumbing, Roofing or HVAC. The way to grow your company in 2020 is by working on your business, not in your business. Networking done right leaves you with Lifetime Business contacts and...
Here's what we've been up to. From the magic of vacation to the latest with Lillie Kardashian. It's 2020 Let's Go Baby! Going to NPMA's Eastern Conference? We hope to see you at Harrah's Atlantic City on 1/14
What are your thoughts on Door to Door Sales in Pest Control or Lawn Care? How to get the best deals from your distributor? Join us to get answers to these questions in this episode!
We always learn a lot from Dan Gordon. He's one of the people who always knows what's going on in our industry. Today he answers some of your questions about the state of Pest Control. The next money making insect...
In the second installment of our interview with Frank McDonald, we're talking about the importance of protecting your customers digital information with cyber insurance. If you have recurring business (and you should) you also have credit cards on file. Your...
We interview our guy for insurance. We always have a lot of questions when Frank McDonald from Select Insurance is in the building and this time its no different. Frank has been in the pest control space for decades so...
We reminisce on some Thanksgiving greats, and give a sneak peek into what we're working on. Would you like to come hang out and learn with us? Find out more by Subscribing to the Podcast and Turning on your Notifications...
The Busy Holiday Season is here. Find out what's on our agenda and what we're working on for you listeners.
We're super excited to bring you this interview with Raymond who is passionate about giving back to his community in Spokane WA. Bedbug free furnishings is able to heat treat furniture to eradicate bed bugs to prolong its life cycle....
We're continuing our conversation on the tools and solutions that Small businesses need to keep operations running without having to micro - manage. Ready to make your life easier too? Listen to part 2 of our interview with Workwave's Kerry...
We spend so much time learning about growth, solutions and profits it may seem like the challenges and headaches that come with entrepreneurship are a thing of the past. You would be wrong, but like today's guest Larry Izzo, we...
Ed calls it turning a corner, just think of it as Levelling up for your small business. This episode packs another installment of tech info that you can use to automate and optimize your Pest Control start-up.
Whether you're just starting out in Pest Control with fewer than five technicians or you have a Multi million dollar company with hundreds of team members. We all agree on the importance of better productivity. Getting your routes properly organized...
Occasional Invaders, Mice, Wildlife? We have some quick tips for you on how to prepare your customers for the cooler temperatures. Listen for some tips on how to protect yourself from crazy raccoon encounters and why your customers are having...
Happy Thursday and Happy Halloween. It also happens to be Happy Birthday for Ed and the day of our B&G; Breast Cancer Awareness Tank Giveaway! We even have a new release, on Leading through Adversity. We all know that...
$hit Happens. Are you prepared to handle it? We're sharing some stories of emergencies that we've had to navigate this week. Use these lessons to help you come up with helpful steps you can use in your business.
How much do you know about the tools in your arsenal? Today we cover some new and not so new features of the B&G; Sprayer - one of the first pieces of equipment any professional Pest Manager gets acquainted with....
We're talking about Pest World 2019 - but how can we keep Ed and Joe on track? We have some great new products to share, out take on the show and our B&G; Giveaway starts now - FOLLOW us on...
A Lil Extra Here for ya.
Join us on Social Media Channels for Today's content. Live in San Diego CA for Pest World 2019
We're reporting LIVE from Pest World 2019 in San Diego this week, catch up with some of the exclusive interviews news we scored at Orlando in 2018 when we launched the Colony Confidential Podcast. Join us for Live coverage from...
Spending more time going through your tough questions on pricing the job right. We discuss how to go about raising the price for your existing customers and what qualifies a customer as an exception to the rules. Join us for...
More on Pricing this week. This week we discuss collections and more. Pest World San Diego is coming up. Keep an eye on our Social Media Channels for our BIG giveaway and all the latest.
Continuing with the Money Talk, today we discuss Pricing - it can make or break your business. This episode gets down to details of how you should approach setting up your pricing structure so you are charging a fair price...
We covered a lot of ground with Finances over the last episodes. And we have more questions to answer - But first we take a moment and throw you a curve ball. Hear what we've got in store for the...
The Pricing Episodes generated more mail and questions than we've ever received. So here's your first installment of Answers on How to set pricing for a new Business owner and Tips and strategies we used to go from working in...
Mr. & Mrs. America, Focus on Finance continues with more on Pricing, Budgeting and special notes on how to raise prices over the course of a contract.
Hear the final recommendations of what's happening in the industry and get a leg up on the competition. Are you primarily Commercial only business? Lessons for your future growth are in here.
This Series packs a college level education. Paul Giannamore of The Potomac Company does not disappoint. He tells us about his early start with entrepreneurship, starting a business selling used farming equipment throughout Europe while a student at Cornell University....
September is the month most businesses start working on budgets and forecasting. We get it going with a bang thanks to our Incredible guest Paul Giannamore, the kind of person who makes you feel smarter after a single conversation. Don't...
LIVE from The NJPMA 72nd Annual Clinic, Trade show and clam bake. What an event! This is a great episode if you want to know about innovations in the industry, with guest interviews from B&G; Pelsis, FiberTrap and more.
Here's the rest of our discussion on what really helps to set us apart from the competition. Learning from other people's mistakes is one sure way to be at the top of your game. You don't have to go through...
Hi confidants! We had a really fake break over the last few weeks, because like most of you listening - we're always working even when we say we're not. So maybe that is the only secret here, when you are...
Catch up with us real quick while we get ready for the NJ Trade show on August 15th Rutger's University. We have a customer/pricing debate and some big announcements to share. Go download our ebook.
Joe runs his mouth and gives up all the details on IPM while Ed gets in his feelings. If you are new to the Pest Control Industry this is a jam packed episode where you will learn about: *How much you...
The last awful insect of our summer series - ticks! We're giving you all the intel you need to know to keep ticks away from your home. For starters - Don't feed the birds, try to keep all wildlife away from...
We've been talking about the reasons you hate the summer season most. This Time it's Fly Treatment and prevention for when you've had enough. Including the 99.99999% Guaranteed thing you're overlooking in those Commercial Kitchens and the Course of Correction...
We started talking about the biggest pain in the a$$ bugs of the summer a few weeks back, this time around we're back to hook you up with some info on one of the hardest pests to get rid of...
Meet Ed, Joe and some more of the Family in the Summer Pests Reloaded episode. This one is Re-Edited and Full of Laughs Listen In and Enjoy.
We’re talking about summer pests and get specific about mosquitos this episode gives you specific recommendations on how to treat and why they're so difficult to get rid of. Also some little known facts about how they behave and the...
Colony Confidential records LIVE at the Annual New York Pest Management Association's Spring Meeting. Meet the city's PMP's, owners and manufacturers behind the Business, and hear about their paths to success in the business .