Command Control Power: Apple Tech Support & Business Talk

Recorded on June 9, 2015 Many thanks to our sponsor this week, Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr. Here's an example of a smart Watchman alert: "UPS Monitoring is no longer available. Re-connect UPS to enable monitoring." - https://filezilla-project.org/download.php?type=client - The Safe Mac on Premier Opinion - Followup re: MacBook data migration, Sam's ditto command - Jerry relays a question about Watchman Monitoring from a Chicago listener, and we

Recorded on June 9, 2015 Many thanks to our sponsor this week, Watchman Monitoring. Sign up for your free trial at watchmanmonitoring.com/cmdctrlpwr. Here's an example of a smart Watchman alert: "UPS Monitoring is no longer available. Re-connect UPS to enable monitoring." - https://filezilla-project.org/download.php?type=client - The Safe Mac on Premier Opinion - Followup re: MacBook data migration, Sam's ditto command - Jerry relays a question about Watchman Monitoring from a Chicago listener, and we discuss "white labeling" the product with your own company's branding, and the broader topic of branding in general. - Jerry discusses his note-taking workflow and operations - Jerry recommends the OWC Thunderbolt 2 Dock and Hub+ for USB-C - Joe's MacBook migration recipe: 1) New Installation 2) Create Admin User / Turn Off Sleeping 3) Create Same Name User Folder > Clone User To User 4) Terminal = sudo chmod -RN /Users/username 4) sudo chown -R username /Users/username 5) Boot Off Recovery / Reset ACL's 6) Migration Assistant > Move Everything Else - Sam's Recipe: Terminal - Move User Folder: sudo ditto -X -rsrc /Volumes/oldhomefolder /Users/newhomefolder

Recorded live on June 2, 2015 - thanks to Ben Mason at Mac-MSP for supporting the show on Patreon - as a reminder: for $15/month we'll mention your name and/or company in the live show - Joe details the ways in which the new MacBook is a pain to migrate data to, with its One port! Best sure to charge it fully before attempting migration. When Migration Assistant fails, problems are compounded since the new MacBook must be charged between attempts. Apple's USB-C Digital AV Multiport Adapter is now shippi

Recorded live on June 2, 2015 - thanks to Ben Mason at Mac-MSP for supporting the show on Patreon - as a reminder: for $15/month we'll mention your name and/or company in the live show - Joe details the ways in which the new MacBook is a pain to migrate data to, with its One port! Best sure to charge it fully before attempting migration. When Migration Assistant fails, problems are compounded since the new MacBook must be charged between attempts. Apple's USB-C Digital AV Multiport Adapter is now shipping, allowing users everywhere to not only connect a USB device, but also charge the MacBook at the very same time! - Joe believes that when screen goes dark on new MacBook, the machine sleeps – even if you're in the middle of a clone using Carbon Copy Cloner. Shouldn't CCC prevent machine sleep? To be safe, change Energy Saver settings to not sleep display for 3 hours while you're running a clone? - Does the Recovery partition stores passwords to wireless networks you've connected to? Actually as Andrew Ball and Ben Mason point out in the chat, it seems that the credentials are stored in NVRAM and can be removed with a PRAM reset. Add that to the refurbishment procedures! - Joe notes that magnetic Apple Watch bands can trigger MacBook "sleep on lid close" sensor. Joe's client had intermittent spontaneous sleep on his MacBook Air while using it. Joe said: "...Another thing to consider is that the sensor that detects when the lid is closed is magnetic, so magnets and certain metals can affect it." Joe's client said: "You are SO SMART! I recently got the Apple Watch with the Milanese Bracelet. It has a MAGNETIC CLOSURE!!! The problem started about the time I began using the Watch. This is a repeatable event. Perhaps you can write it up and send it to one of your professional journals or to Apple." Anyone else seeing this? MagnetGate - thanks to Morgs Daly for joining us in the live chat from Brisbane Australia! - Jerry details client issues installing Microsoft Office 2011 from a client's Office 365 account, resulting in the following error: MS Office Suite Apps Appear In The Dock This occurred after install completes and Activation or Installation Utility FAILED To Auto Launch (black background MS branded) Same If attempting to launch and individual app - Created New Users Account - Different removal techniques per Microsoft - Microsoft support article about this issue - Remote Session With MS Tech - Terrible - Installed PathFinder - Search For “microsoft”, removed all hidden documents - Created Time Machine Backup, Wiped Drive & Time Machine Restore From Recovery Partition, Installed Office = same issue Note: Restore Of Time Machine is a “cleaner install” than running Migration Assistant per Apple Resolution- Wipe Drive, Reinstall OS, Create New Admin User, Install Office, Run Migration Assistant and Import User From Time Machine Backup

- Jerry mentions black screen issues on Apple Watch; Apple Store notes issue and next time will likely "capture" offending hardware for repair/replacement - Sam describes an SMB issue with Yosemite Macs connecting to Yosemite Server via SMB: when adding a tag (colored label) to a folder, the contents disappear until a new folder is created on the server and contents moved into it - Joe mentions the Microsoft Outlook "main window bug" which was fixed in Office 2011 update 14.5.1 - Sam's new client self-in

- Jerry mentions black screen issues on Apple Watch; Apple Store notes issue and next time will likely "capture" offending hardware for repair/replacement - Sam describes an SMB issue with Yosemite Macs connecting to Yosemite Server via SMB: when adding a tag (colored label) to a folder, the contents disappear until a new folder is created on the server and contents moved into it - Joe mentions the Microsoft Outlook "main window bug" which was fixed in Office 2011 update 14.5.1 - Sam's new client self-installed a server and configured SugarSync; now Sam is in the position of defending a local file server; Jerry suggests Synology CloudStation - discoveryd bugs to be "solved" by bringing back mDNSresponder - Jerry installs the Ergotech Single 320 Series Articulating LCD Monitor Arm and sends photos!

A weekly Podcast where three Apple Certified Consultants look at the Mac Tech industry. Lively discussion about large corporate client bureaucracy and Yosemite Server Upgrades.

A weekly Podcast where three Apple Certified Consultants look at the Mac Tech industry. Lively discussion about large corporate client bureaucracy and Yosemite Server Upgrades.

A weekly Podcast where three Apple Certified Consultants look at the Mac Tech industry. Lively discussion about Apple Certifications, the new Photos app and Mac professional tips.

A weekly Podcast where three Apple Certified Consultants look at the Mac Tech industry. Lively discussion about Apple Certifications, the new Photos app and Mac professional tips.