Command Control Power: Apple Tech Support & Business Talk

- Joe buys a MacBook Air from a client with a bad SSD and installs a 480 GB flash upgrade from OWC - Joe's client brings in a MacBook Air running extremely slowly; maybe thermal protection mode? AppleCare fixes it! - etiquette with "strange stuff" in downloads, trash, etc.; airing dirty laundry - strange signs in clients' homes, e.g. "please be aware of turtle" - Sam troubleshoots a machine at macminivault.com - thanks to Charles Edge for his .serversetupdone tip on Krypted.com

- Joe buys a MacBook Air from a client with a bad SSD and installs a 480 GB flash upgrade from OWC - Joe's client brings in a MacBook Air running extremely slowly; maybe thermal protection mode? AppleCare fixes it! - etiquette with "strange stuff" in downloads, trash, etc.; airing dirty laundry - strange signs in clients' homes, e.g. "please be aware of turtle" - Sam troubleshoots a machine at macminivault.com - thanks to Charles Edge for his .serversetupdone tip on Krypted.com

- Jerry's client receives a Software Alliance letter; Jerry does some research to determine legitimacy - Joe upgrades a client's custom van and details the systems including Crestron, Apple TV, small Linux PC running XBMC (now Kodi), - upgrading XBMCbuntu on slim PC in van; migrating to Kodi; using Verizon USB 4G LTE adapter in Cradlepoint router - Sam gets called in at halftime – to quarterback a different team - Jerry's client has trouble upgrading his iPhone at the Verizon store; Jerry discovers a brute force iPhone backup encryption cracker, but doesn't have occasion to try it out - followup regarding encrypted backups in iTunes: Apple says "If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore." - possible to downgrade 10.10.2 to 10.8.3 without a clean install? Joe's client seems to have done it accidentally; how? no idea Extra: - Joe and Jerry live troubleshoot very slow server connection issues to due old edu.mit.kerberos file in /Library/Preferences; hat tip to Sam Bergin

- Jerry's client receives a Software Alliance letter; Jerry does some research to determine legitimacy - Joe upgrades a client's custom van and details the systems including Crestron, Apple TV, small Linux PC running XBMC (now Kodi), - upgrading XBMCbuntu on slim PC in van; migrating to Kodi; using Verizon USB 4G LTE adapter in Cradlepoint router - Sam gets called in at halftime – to quarterback a different team - Jerry's client has trouble upgrading his iPhone at the Verizon store; Jerry discovers a brute force iPhone backup encryption cracker, but doesn't have occasion to try it out - followup regarding encrypted backups in iTunes: Apple says "If you can't remember the password and want to start again, you must perform a full software restore and choose set up as a new device when iTunes prompts you to select the backup from which to restore." - possible to downgrade 10.10.2 to 10.8.3 without a clean install? Joe's client seems to have done it accidentally; how? no idea Extra: - Joe and Jerry live troubleshoot very slow server connection issues to due old edu.mit.kerberos file in /Library/Preferences; hat tip to Sam Bergin

Recorded on March 17, 2015 This week's show has been brought to you by the fine folks at Backblaze: Online Backup Made Easy. Visit Backblaze.com/ccp to sign up for their Partner Program and ask for your free license of Backblaze. Try Backblaze and see just how great it is! Topics: - Joe thinks Reminders should have the ability to remind me "on a website" (in addition to "on a day" and "at a location"). How great would it be to be reminded when you end up on Amazon or MonoPrice that you need some cable or whatever? - Apple engineer explains how the new MacBook came to be - Jerry's funny wifi story - Sam's Apple Store saga: cracked screen, poorly seated memory, failed migration; seltzer (goes well with sushi – see also: non-alcoholic beer) - Joe's client did a self-directed email server migration at noon on a Wednesday; see also: Episode 077: Trust No One, Yoseminite Sam in regards to a serious permissions issue caused by a prior consultant - Sam's client turned off Time Machine, but Backblaze saved the day - Jerry reminds us of Bender, which saved the day for his client - Joe's CCC praise: migrating to new SSD in new machine, Carbon Copy Cloner identifies drives across reboots, and across different startup disks - Sam encounters (and solves – remotely) "unapproved caller: SecurityAgent may only be invoked by Apple software" - Joe teases an upcoming segment about upgrading a client's van

Recorded on March 17, 2015 This week's show has been brought to you by the fine folks at Backblaze: Online Backup Made Easy. Visit Backblaze.com/ccp to sign up for their Partner Program and ask for your free license of Backblaze. Try Backblaze and see just how great it is! Topics: - Joe thinks Reminders should have the ability to remind me "on a website" (in addition to "on a day" and "at a location"). How great would it be to be reminded when you end up on Amazon or MonoPrice that you need some cable or whatever? - Apple engineer explains how the new MacBook came to be - Jerry's funny wifi story - Sam's Apple Store saga: cracked screen, poorly seated memory, failed migration; seltzer (goes well with sushi – see also: non-alcoholic beer) - Joe's client did a self-directed email server migration at noon on a Wednesday; see also: Episode 077: Trust No One, Yoseminite Sam in regards to a serious permissions issue caused by a prior consultant - Sam's client turned off Time Machine, but Backblaze saved the day - Jerry reminds us of Bender, which saved the day for his client - Joe's CCC praise: migrating to new SSD in new machine, Carbon Copy Cloner identifies drives across reboots, and across different startup disks - Sam encounters (and solves – remotely) "unapproved caller: SecurityAgent may only be invoked by Apple software" - Joe teases an upcoming segment about upgrading a client's van

Special guests Luis Giraldo of Ook Enterprises and MonkeyBox, and Justin Esgar of Virtua Computers join us to talk about the business-side of your consulting practice, and to promote their upcoming business-focused conference on May 20th & 21st in New Orleans. For more info check out acesconf.com!

Special guests Luis Giraldo of Ook Enterprises and MonkeyBox, and Justin Esgar of Virtua Computers join us to talk about the business-side of your consulting practice, and to promote their upcoming business-focused conference on May 20th & 21st in New Orleans. For more info check out acesconf.com!

- Jerry shares some great recommendations including WiebeTech UltraDock, Wiha 91118 pouch, and Skooba Design Cable Stable Mini. - Sam shares the backstories behind carrying Atlas gloves, Gunnar computer glasses, and his set of client keys. - Joe talks briefly about building PsiTool, and recommends mesh pouches to keep cables, adapters, and tools organized. Also, don't forget to bring cleaning supplies, and fasteners like twist ties, cable ties, anchors, and screws.

- Jerry shares some great recommendations including WiebeTech UltraDock, Wiha 91118 pouch, and Skooba Design Cable Stable Mini. - Sam shares the backstories behind carrying Atlas gloves, Gunnar computer glasses, and his set of client keys. - Joe talks briefly about building PsiTool, and recommends mesh pouches to keep cables, adapters, and tools organized. Also, don't forget to bring cleaning supplies, and fasteners like twist ties, cable ties, anchors, and screws.