Command Control Power: Apple Tech Support & Business Talk

Special thanks to Thomas Reed of TheSafeMac and AdwareMedic for joining us this week to review the current state of adware and malware on the Mac! - Thomas has a great post on TheSafeMac: The unchecked growth of Mac adware - Thomas generously offers AdwareMedic as fully-functional software (donations encouraged) - thoughts on using AppleScript because it is human-readbale and "open source" by default, which builds trust

Special thanks to Thomas Reed of TheSafeMac and AdwareMedic for joining us this week to review the current state of adware and malware on the Mac! - Thomas has a great post on TheSafeMac: The unchecked growth of Mac adware - Thomas generously offers AdwareMedic as fully-functional software (donations encouraged) - thoughts on using AppleScript because it is human-readbale and "open source" by default, which builds trust

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off! Special thanks to Jon Schwenn of MacMiniVault.com for joining us this week to discuss Shellshock, and Apple's response to this Bash bug - see Jon's post about Shellshock for a recap of the bug, a patch for 10.6 Snow Leopard, and other helpful recommendations - see also: Apple's purge of GPL-licensed software from OS X - Pro-Tip: Jon suggests signing up for Apple's Security-Announce mailing list - we discuss Advanced Camp has been postponed due to speaker cancellations - Plus: Allen Hancock joins us to talk about Advanced Camp being postponed, and his free 2015 ACN Camp Pre-union webinar – featuring business development topics and how to succeed at Managed Services - Jerry mentions the benefits of the Ditto command

This week's show has been brought to you by the good folks at Blue Mango Learning Systems, makers of Clarify. Visit Clarify-It.com to download a free trial of Clarify, and start creating how-to's and instructional documents today – and help others be great. Use coupon code CCPSENTME for 15% off! Special thanks to Jon Schwenn of MacMiniVault.com for joining us this week to discuss Shellshock, and Apple's response to this Bash bug - see Jon's post about Shellshock for a recap of the bug, a patch for 10.6 Snow Leopard, and other helpful recommendations - see also: Apple's purge of GPL-licensed software from OS X - Pro-Tip: Jon suggests signing up for Apple's Security-Announce mailing list - we discuss Advanced Camp has been postponed due to speaker cancellations - Plus: Allen Hancock joins us to talk about Advanced Camp being postponed, and his free 2015 ACN Camp Pre-union webinar – featuring business development topics and how to succeed at Managed Services - Jerry mentions the benefits of the Ditto command

- first, we discuss our frustrations trying to navigate phone plan options - we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu - check out the Device Scout Demo or get the Beta of Starter Kit - Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization - Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware - how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/ - Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

- first, we discuss our frustrations trying to navigate phone plan options - we feature an interview with Ben Greiner of Forget Computers, discussing the new version of RobotCloud and SupportMenu - check out the Device Scout Demo or get the Beta of Starter Kit - Ben wrote an article explaining Best Practices for Creating Apple IDs in an organization - Sam reports back on his recent APS gig, and reminds us that Apple Configurator is now DEP aware - how iOS 8 is changing the game: http://www.macstories.net/stories/ios-8-changed-how-i-work-on-my-iphone-and-ipad/ - Joe offers a fix for problems with AppleUSBEthernetHost.kext and AirTrafficHost.framework; Apple called Joe to ask what fixed it

- brief discussion of iPhone 6 vs. iPhone 6 Plus; Jerry points out that iPhone 6 has similar footprint to iPhone 5 in Mophie Air case; see also this helpful on-screen size comparison - Sam follows up about his client with an HP motherboard issue, which HP diagnosed as a bad drive; HP’s hired tech took the hard drive and “completely forgot” about it - Jerry discusses pitching Watchman Monitoring - benefit of a personalized “pitch” email written with TextExpander, vs. a generic newsletter; see also Greg Scown, co-founder of Smile, discussing the new TextExpander touch 3 - check out the 1Password App Extension for iOS 8; another example of iOS 8 changing the game for developers and users - Mac malware/adware discussion; search Google for "Adobe Flash Player" and check out the ad at the top; claims to install Adobe Flash, but shows the Firefox logo, and actually installs Geneo; why doesn’t Google block these ads? why doesn’t Apple block the installer? - Thomas Reed, author of TheSafeMac.com, writes about recent Mac adware and Apple’s minimal response; also maintains AdwareMedic - Channel Camp registration is open

- brief discussion of iPhone 6 vs. iPhone 6 Plus; Jerry points out that iPhone 6 has similar footprint to iPhone 5 in Mophie Air case; see also this helpful on-screen size comparison - Sam follows up about his client with an HP motherboard issue, which HP diagnosed as a bad drive; HP’s hired tech took the hard drive and “completely forgot” about it - Jerry discusses pitching Watchman Monitoring - benefit of a personalized “pitch” email written with TextExpander, vs. a generic newsletter; see also Greg Scown, co-founder of Smile, discussing the new TextExpander touch 3 - check out the 1Password App Extension for iOS 8; another example of iOS 8 changing the game for developers and users - Mac malware/adware discussion; search Google for "Adobe Flash Player" and check out the ad at the top; claims to install Adobe Flash, but shows the Firefox logo, and actually installs Geneo; why doesn’t Google block these ads? why doesn’t Apple block the installer? - Thomas Reed, author of TheSafeMac.com, writes about recent Mac adware and Apple’s minimal response; also maintains AdwareMedic - Channel Camp registration is open

- Which Watch? - iPhone 6 vs. iPhone 6 Plus? compare sizes to iPhone 5: http://cdn.arstechnica.net/wp-content/uploads/2014/09/iphone-scale.pdf - back pocket vs. front pocket? - Sam's story of a client unplugging the backup hard drive from the server because they thought it was slowing the system down – should have had Watchman Monitoring installed, which can let you know if a drive is unmounted - Joe moves his Drobo disk pack from old Drobo Gen 2 into new Drobo Gen 3 and realizes huge speed increase: 123.7 MB/s write & 171.9 MB/s read vs. 27 MB/s write & 24.6 MB/s read; Sam is already using his new Drobo Gen 3 as primary storage on his home server - Software Update prompts to upgrade the Mac OS on a Server, which kills the Server: we consider this a bug! - something goes wrong, end user flails, copies and pastes from forums, then finally calls you, the professional - Bender from Forget Computers automatically backs up server settings

- Which Watch? - iPhone 6 vs. iPhone 6 Plus? compare sizes to iPhone 5: http://cdn.arstechnica.net/wp-content/uploads/2014/09/iphone-scale.pdf - back pocket vs. front pocket? - Sam's story of a client unplugging the backup hard drive from the server because they thought it was slowing the system down – should have had Watchman Monitoring installed, which can let you know if a drive is unmounted - Joe moves his Drobo disk pack from old Drobo Gen 2 into new Drobo Gen 3 and realizes huge speed increase: 123.7 MB/s write & 171.9 MB/s read vs. 27 MB/s write & 24.6 MB/s read; Sam is already using his new Drobo Gen 3 as primary storage on his home server - Software Update prompts to upgrade the Mac OS on a Server, which kills the Server: we consider this a bug! - something goes wrong, end user flails, copies and pastes from forums, then finally calls you, the professional - Bender from Forget Computers automatically backs up server settings