Command Control Power: Apple Tech Support & Business Talk

- Jerry recommends treating yourself to a second MagSafe Power Adapter: one for your mobile kit and one for your desk - Jerry also recommends the Wren V5AP AirPlay Speaker, the Wirecutter's best AirPlay speaker - TeamViewer 10 followup - Mike Kingsley recommended using Screen Sharing app and entering the client's Apple ID to request permission to share their screen; works with 10.10 clients; another prompt to control their screen; doesn't share your Apple ID with them – all you need is their Apple ID https://www.apple.com/osx/all-features/#screen-sharing - Joe recommends Philips Hue, the Hue Server app, and Indigo - Sam recommends the Schlage door lock - check out Sam's Peachpit courses!

- Jerry recommends treating yourself to a second MagSafe Power Adapter: one for your mobile kit and one for your desk - Jerry also recommends the Wren V5AP AirPlay Speaker, the Wirecutter's best AirPlay speaker - TeamViewer 10 followup - Mike Kingsley recommended using Screen Sharing app and entering the client's Apple ID to request permission to share their screen; works with 10.10 clients; another prompt to control their screen; doesn't share your Apple ID with them – all you need is their Apple ID https://www.apple.com/osx/all-features/#screen-sharing - Joe recommends Philips Hue, the Hue Server app, and Indigo - Sam recommends the Schlage door lock - check out Sam's Peachpit courses!

- Joe found that "smart" apostrophe (actually a right single curved quotation mark) in the Computer Name caused a client's Time Machine backup to fail; replacing it with an actual apostrophe (straight single quote) fixed it - Jerry expresses frustrations when trying to walk a client through initiating a "spontaneous" screen sharing session and walks us through some alternatives to TeamViewer and finds the free trial of join.me to be easiest - Jerry's client is tickled to teach him something - Jerry's analogy about where the space on his MacBook Air is going: it's like "the help" stealing silverware piece by piece for a year until Thanksgiving comes and you only have place settings for two and a half - Time Machine's Local Snapshots (Mobile Backups) can take up space and fail to be removed: sudo tmutil disablelocal sudo mv /.MobileBackups.trash /Trashme - OmniDiskSweeper, DaisyDisk, WhatSize will not see the .MobileBackups folder unless run as root - Joe's client deliberates for so long about upgrading iCloud storage (to enable iCloud Backup) that it could have paid for two years of iCloud storage

- Joe found that "smart" apostrophe (actually a right single curved quotation mark) in the Computer Name caused a client's Time Machine backup to fail; replacing it with an actual apostrophe (straight single quote) fixed it - Jerry expresses frustrations when trying to walk a client through initiating a "spontaneous" screen sharing session and walks us through some alternatives to TeamViewer and finds the free trial of join.me to be easiest - Jerry's client is tickled to teach him something - Jerry's analogy about where the space on his MacBook Air is going: it's like "the help" stealing silverware piece by piece for a year until Thanksgiving comes and you only have place settings for two and a half - Time Machine's Local Snapshots (Mobile Backups) can take up space and fail to be removed: sudo tmutil disablelocal sudo mv /.MobileBackups.trash /Trashme - OmniDiskSweeper, DaisyDisk, WhatSize will not see the .MobileBackups folder unless run as root - Joe's client deliberates for so long about upgrading iCloud storage (to enable iCloud Backup) that it could have paid for two years of iCloud storage

- John O'Fallon of Maxum Development, makers of Rumpus, discusses 20 years of Mac development, including Apple contracting Maxum to develop the first web server for Mac, the basis of Personal Web Sharing in System 7, Mac OS 8 and Mac OS 9! - how Rumpus came to be - what are the most popular features and feature requests of Rumpus - Mike Kingsley offers a couple of examples of customized branding in the Rumpus interface - plus, John started a brewery!

- John O'Fallon of Maxum Development, makers of Rumpus, discusses 20 years of Mac development, including Apple contracting Maxum to develop the first web server for Mac, the basis of Personal Web Sharing in System 7, Mac OS 8 and Mac OS 9! - how Rumpus came to be - what are the most popular features and feature requests of Rumpus - Mike Kingsley offers a couple of examples of customized branding in the Rumpus interface - plus, John started a brewery!

- helping clients with their "Flash Drive Plug-in" - Joe noticed Contacts app is better about pasting in an address, automatically parsing city, state, and zip - trouble with DiskMakerX? createinstallmedia works great for Mavericks, Yosemite, etc. - difficulty cloning copies of Yosemite installer using latest version of CCC? Disk Utility block copy works - CCC works perfectly to copy all the data from a failing drive with directory corruption; Disk Utility thought there were only 30GB of data on the drive, but there were actually 235GB; CCC got it all; after rebuilding the directory and repeating the clone using CCC, no additional data needed to be copied; great support from Mike Bombich - Sam recounts flash storage becoming inaccessible on new MacBook Pro - Sam explains the pitfalls of restoring the Microsoft User Data folder from Time Machine backup - Jerry discusses a recent client interaction from which we can all learn something - how to restore Calendar from Time Machine backup - we discuss strategies for billing for those unexpectedly-long resolutions; Sam recommends communicating at regular intervals

- helping clients with their "Flash Drive Plug-in" - Joe noticed Contacts app is better about pasting in an address, automatically parsing city, state, and zip - trouble with DiskMakerX? createinstallmedia works great for Mavericks, Yosemite, etc. - difficulty cloning copies of Yosemite installer using latest version of CCC? Disk Utility block copy works - CCC works perfectly to copy all the data from a failing drive with directory corruption; Disk Utility thought there were only 30GB of data on the drive, but there were actually 235GB; CCC got it all; after rebuilding the directory and repeating the clone using CCC, no additional data needed to be copied; great support from Mike Bombich - Sam recounts flash storage becoming inaccessible on new MacBook Pro - Sam explains the pitfalls of restoring the Microsoft User Data folder from Time Machine backup - Jerry discusses a recent client interaction from which we can all learn something - how to restore Calendar from Time Machine backup - we discuss strategies for billing for those unexpectedly-long resolutions; Sam recommends communicating at regular intervals

- Jerry bails Joe out onsite and diagnoses an issue where a specific website wouldn't load or respond to pings from a client location, but loaded fine from elsewhere - we discuss clients trying to set things up and fix things themselves - do you give clients easy access to their servers, e.g. Screen Sharing? - Sam lands a client on bowtie alone: "I'm a no-nonsense guy, and you look like a no-nonsense guy too." - what's your dress code for consulting? - Joe details troubleshooting serious permissions issues in Yosemite after a prior "consultant" tried to set up shared calendars - how do you bill for extensive cleanup work like the saga Joe describes? - Joe notices a pattern to Security Questions answered by a prior consultant

- Jerry bails Joe out onsite and diagnoses an issue where a specific website wouldn't load or respond to pings from a client location, but loaded fine from elsewhere - we discuss clients trying to set things up and fix things themselves - do you give clients easy access to their servers, e.g. Screen Sharing? - Sam lands a client on bowtie alone: "I'm a no-nonsense guy, and you look like a no-nonsense guy too." - what's your dress code for consulting? - Joe details troubleshooting serious permissions issues in Yosemite after a prior "consultant" tried to set up shared calendars - how do you bill for extensive cleanup work like the saga Joe describes? - Joe notices a pattern to Security Questions answered by a prior consultant