Command Control Power: Apple Tech Support & Business Talk

- public cloud vs. private cloud vs. hybrid - "Fanatical Support" and the Fanatical Straightjacket award ceremony - O'Fixies, the internal support "bar" at RackSpace HQ - OpenStack, partnership with NASA; open source, massively scaleable cloud operating system - RackSpace Partner Network and how ACNs can benefit from it - Cloud Sites - Hybrid cloud - plus, the challenges of hiring someone to grow your consulting practice: very important to find someone who's willing to follow through, who can keep a commitment, who has a good work ethic, and who works well as a team player

Topics: - Apple Configurator and the issue with Find My iPad and Activation Lock: http://support.apple.com/kb/HT5927 - using Apple Configurator in combination with a cloud-based MDM solution; e.g. AirWatch with AirWatch app - LinkedIn proxying emails using its LinkedIn Intro service: http://engineering.linkedin.com/mobile/linkedin-intro-doing-impossible-ios - MTC vs. MTC+: MTC focuses mostly on Apple's solution, whereas MTC+ focuses more on third party solutions - basic Mobile Device Management features for small office use: remote wipe, remote lock - tip about updating to iOS 7.0.3, removing and re-adding the stored Fingerprints: http://brooksreview.net/2013/10/speeding-up-touch-id/ - Sam's impressions on the Synology DS1513+ Follow up: - Jerry "rolling back" his client to Mountain Lion

- Jerry's medical practice client finds out MacPractice is not yet Mavericks compatible - Joe's clients encounter trouble with Juniper VPN and SoftRAID - Sam's client encounters problems with Zimbra, VPN Tracker - run Mountain Lion in a VM to run apps that do not yet work on Mavericks? - according to VMWare, "Mac OS X 10.5 Leopard Server, 10.6 Snow Leopard Server, 10.7 Lion client or server and 10.8 Mountain Lion client or server are fully supported on VMware Fusion while running on supported Apple hardware" - Sam mentions CNET article: External drives experiencing data loss after Mavericks installation - using Roaring Apps to determine app compatibility with Mavericks - Sam and Jerry advise us to back up (archive) our OpenDirectory databases; this is built into Time Machine starting with Mac OS X Server 10.7.2 Lion - Mavericks Prep service? flat rate to review installed apps, check file system, and advise client along a self-guided upgrade - Promise Pegasus 2 and SANLink 2 announced Follow up: - John Siracusa tests battery life improvements from Mavericks on 2007 MacBook Pro and finds 25% improvement

Topics: - Migration Assistant bug upgrading to Mavericks; Apple updates Migration Assistant six hours too late to save Jerry's afternoon - advising clients about when to upgrade to Mavericks - using Carbon Copy Cloner's Disk Center to clone the Recovery Partition - Carbon Copy Cloner's partner program: contact [email protected] - iPad Air, iPad mini with Retina; Apple setting the stage for iPad Pro? - hard drive upgrades, SSD upgrades, hybrid drives? - Sam's client migration from iPhone to Android - Mac Pro pricing and support for up to six Thunderbolt displays or three 4K displays Follow up: - 1Password 4 for Mac with Multiple and Shared Vaults; securely sharing data among members of a team using Secure Notes

Topics: - Synology DiskStation entry-level "j" series with ARM processors for home - DiskStation "+" series with Atom processors for SMB - RackStation for business - "xs" series with Xeon processor for enterprise; xs+ with High Availability - Synology's naming convention - Synology DiskStation Manager software

Recorded Live October 8, 2013 / Topics: - Jim's journey: after three years at Drobo, he left with founding CEO of Drobo, Geoff Barrall, to run marketing at Connected Data, creators of Transporter, then a year later, Connected Data was acquired by Drobo which brought Jim back to the company - Transporter's improvements over the PogoPlug - cloud storage vs. private/personal cloud services; the benefit of controlling the device - Drobo Accelerator Bay enabling large, fast, cheap SSD cache for Drobo 5D, Drobo 5N, or Drobo Mini, e.g. 64 GB mSATA drive

Topics: - Quicken 2007 for Lion; migrating from Quicken 2003 - Sam's story about his client's self-help attempt: the client diagnosed a server's startup disk failing, erased the Time Machine backup, cloned a copy of the data to it, and then when the clone wouldn't boot, they called their trusted advisor (Sam) to swoop in and heroically save the day. - liquid spills, and the accompanying story - what to do when a client declines a backup recommendation - Jerry's story of the need for a consultant to support legacy equipment - Joe raised his rates recently; here's how - new services; group class offering; break-even analysis Memorable Lines: - "Step 1: Diagnose drive failure; step 2: erase the backup." - Joe Picks of the Week: - PowerBookMedic.com - SignMyPad.com

Jerry, Sam, and Joe are pleased to be joined this week by Elaine Kwok, Product Marketing Manager for Promise Technology. As with the original release of Thunderbolt in 2011, Promise will be first to market with Thunderbolt 2 peripherals to be released alongside the forthcoming Mac Pro redesign later this fall. We would like to extend our sincere thanks to Elaine for taking the time to discuss the Promise product line with us, especially during this busy time as the company gears up for Thunderbolt 2. Stay tuned for exciting updates from Promise! But first, listen to Joe recount his recent data recovery success through his MacGyvering of a hard drive with a broken mini USB ​connector on the bridge board of a WD MyBook for Mac. The tools at his disposal were as follows: a USB connector salvaged from a non-working donor enclosure; a pair of needle nose pliers; a rubber band; a plastic dust cover from a mini-DVI to DVI adapter; a spare 3.5" hard drive; and a spool of kapton tape. Go!

Topics: - iPhone 5s, iPhone 5c - Maker Faire - Touch ID security - the trouble with Activation Lock in the Enterprise; disabling Find My iPhone - wireless network improvements; outdoor enclosures to extend a wireless network outside - Joe's story of seeing iOS 6.1.3 running on an iPad and thinking it was much older - Verizon reps recommending Android phones, receiving commission / Picks of the Week: - Macwireless.com – Joe - Inssider – Sam - WiFi Explorer & NetSpot (See also this review from Glenn Fleishman at Macworld) – Jerry

Topics: - when clients become friends, and friends become clients - recommending AppleCare+ as an alternative to using a case: $99 up front, plus $79 service fee per incident, up to two incidents over two years; vs. replacement cost of unlocked 16GB iPhone 5S: $649 - vacation coverage and income when on vacation; "coopetition" as Kim Manitt calls it Follow up: - commando vs. case: Joe mentions experience with a client's Body Glove case affecting WiFi performance of iPhone 5; tested with SpeedTest.net - iCloud Keychain removed in iOS 7 GM; to be added back when Mavericks is released? Picks of the Week: - Tunnel Bear – Jerry - Quick Sig – Sam - Track by 7sols – Joe Tips: - buy AppleCare at B&H to save around 30% Memorable Lines: "Type it out or leave it out." – Joe "Did you have to pinch yourself?" – Jerry