Compassion & Courage: Conversations in Healthcare

What is the most insignificant thing you’ve done this week? This episode of Compassion & Courage, Marcus and The Hotness talk about the little things you do, that may mean the world to others. Those little insignificant actions can change someone’s day and be a driving force for good. Keep practicing compassion, it may not take as much as you think!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 6/19/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 107 – Not So Insignificant

In recognition of Patient Experience Week, today's episode of Compassion & Courage: Conversations in Healthcare focuses on the impact healthcare workers have on the patient experience. Special guest Pam Redman offers a fresh perspective on why nursing is her passion and explains how adopting a holistic approach creates a meaningful patient experience. Pam provides insight into being a mature student and explains why she chose to become a nurse.

Key topics:

• 00:00 – Introductions
• 01:27 – Marcus starts the conversation asking Pam about her journey into healthcare. Pam is also asked about coping with the stress of healthcare work and facing trauma. 
• 08:20 – Pam shares a time where she witnessed compassion. 
• 14:22 – The two talk about a holistic approach in patient experience and some of the individual needs patients have.
• 17:29 – Marcus asks his rapid-fire questions. Pam wants to leave people with, “Not everyday is going to be a great day, but how you choose to approach it, is in your power. […] Everyday is a new chance.”
• 28:00 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

About Pam Redman:

Diversely qualified nursing leader with over twenty-five years of combined business and nursing experience specializing the last ten years on patient experience, nursing and clinical development, learning, education, orientation, and training programs. Committed to creating a culture of service excellence.

Date: 6/12/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 106 – Pam Redman - Compassionate Patient Experience and Beyond

What are things you have had to unlearn? This episode of Compassion & Courage talks about times where we need to unlearn and relearn ideas, and why that is a good thing! It is a skill to be able to approach a situation and not be offended when you need to unlearn something. Being able to step back and accept the new information will help keep stress down, reduce anxiety, and help you solve more problems. 

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

 Date: 6/5/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 105 – What Do We Need to Unlearn

Marcus is joined by Joe Mull, CSP, to break down what employers need to do to create employee loyalty. Joe shares the three factors that must be in place for a thriving staff. In a twist, Marcus starts off the episode sharing a story of Joe’s compassion and the specific words he said to Marcus in a crisis. The two talk about the people behind the terms “staff” and “work force” to show how employers can create more humane working conditions. Hint: this goes across industries. If you’ve ever thought about quitting a job, Joe understands and shows how there CAN be a difference in work culture.

Key topics:

• 00:00 – Introductions
• 00:47 – Real time compassion and a funny story.
• 03:05 – Marcus brings up the topic of today’s podcast, keeping people in their jobs and increasing employee satisfaction. Joe shares is background and what has got him here.
• 05:02 – Joe answers questions about staffing levels, the labor market, and the future.
• 9:18 – Joe talks about how businesses need to create the ideal job and not find the “best person for the job.” 
• 13:10 – Marcus and Joe talk about the immediate problem of the staff shortage. Joe discusses a few changes that can be made quickly to help create an attractive workplace.
• 17:30 – Marcus brings up the difficulty of meaningful work in healthcare. The two talk about burnout and the pull to not treat a Tuesday like a Tuesday.
• 22:00 – Marcus asks Joe to share a story about a time when he has witnessed compassion.
• 28:28 – Marcus asks his rapid-fire questions. Joe would like to leave everyone with, “Employalty makes work, work for all.”
• 35:12 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Find the BossBetter Now podcast: https://www.joemull.com/bossbetter
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Joe on LinkedIn: https://www.linkedin.com/in/joemull/
• Follow Joe on Twitter: @joemull77
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about Joe’s Book Employalty: https://www.joemull.com/employaltybook
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Joe Mull, CSP, M.Ed:
Joe Mull is the author of 3 books including No More Team Drama and the forthcoming Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work (May 2023, Page Two publishing).

He is the founder of the BossBetter Leadership Academy and hosts the popular Boss Better Now podcast, which was recently named by SHRM as a “can’t miss show for leaders” along with podcasts from Brené Brown and Harvard Business Review.

In demand as a keynote speaker, Joe has taught leadership courses at two major universities and previously managed training at one of the largest healthcare systems in the U.S.

Date: 5/29/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 104 – Joe Mull, CSP, M.Ed

What do you do when you just wake up grumpy? In this week’s episode, Marcus and The Hotness talk about how they deal with bad days. It isn’t always clear why we are in a bad mood, but being able to deal with it, and function with others around us, is an important part of compassion and communication. Come learn tricks and tips on how to deal with your bad day!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/8/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 103 - When You Have a Bad Day

What is compassionate accountability? How can it help individuals and organizations? Join Marcus as he hosts Dr. Nate Regier, Ph.D. and the host of On Compassion with Dr. Nate as the two talk pacifism and a challenge of non-violence and what it takes to create a compassionate culture in an organization. Dr. Nate tells a grim tale of being with a trauma survivor before EMS arrived and learn how these two strangers became brothers from other mothers.

Key topics:

• 00:00 – Introductions
• 00:30 – Marcus introduces Nate Regier, PhD.
• 01:43 – Marcus asks about Next Element Consulting and how Nate got into the field of compassion.
• 05:11 – Nate is asked about compassion and accountability.
• 09:45 – The two talk about the role of judgement in compassion and self-compassion.
• 12:31 – Marcus pivots the conversation and asks about how organizations react to this kind of consulting and integrating compassion into the workforce.
• 14:37 – Nate shares two stories of experiencing compassion. 
• 21:40 – Marcus steers the conversation to compassion in healthcare and Nate talks about burnout and changing outcomes. 
• 27:30 – The two talk about Nate’s paper The Compassion Crisis in Healthcare.
• 30:00 – Marcus asks his famous rapid-fire questions. Nate wants to leave us with “Compassion is what makes us human, it’s what brings us together, and it’s what gets us back on track when we lose our way.”
• 36:55 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Next Element Consulting: https://www.next-element.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Nate on LinkedIn: https://www.linkedin.com/in/nateregier/
• Follow Nate on Twitter: @nextnate
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Nate Regier, PhD:

Nate Regier, PhD, is the CEO and founding owner of Next Element Consulting, a global leadership consulting and training firm helping build cultures of compassionate accountability. Dr. Regier is a former practicing psychologist and expert in social-emotional intelligence, interpersonal communication, conflict skills, and leadership. Recognized as a Top 100 keynote speaker, he is a Process Communication Model® Certifying Master Trainer. Nate is the author of four books: Beyond Drama; Conflict without Casualties; Seeing People Through; and his newest book, Compassionate Accountability. He hosts a podcast called “On Compassion with Dr. Nate,” writes a weekly blog, contributes to multiple industry publications, and is a regular guest on podcasts.

Date: 5/15/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 102 – Nate Regier, PhD - Compassionate Accountability

Episode 101 – Avoiding Burnout and When to Recharge

What is your idea of paradise? In this week’s episode, Marcus and The Hotness talk about how they find safe places to recharge. Don’t forget to stay present and don’t get caught up in the idea of a thing. Find quick ways to relax and find that work life balance.

Resources for you:

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/8/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 101 – Avoiding Burnout and When to Recharge

Yes, THE Jennifer! Hear about the experience of “”I’m Here” from her perspective, plus some incredible leadership advice and reflection on a lifetime of care. The two also talk about retirement of Garrett from Seeing Eye dog service and how compassionate moments can last a lifetime and make a world of difference.

Key topics:

• 00:00 – Introductions
• 01:00 – Marcus introduces Jenny Detwiler.
• 03:17 – Marcus asks Jenny, “Who were you 30 years ago?” and the two talk about that night at Barnes-Jewish Hospital 30 years ago. 
• 10:00 – Jenny talks about her interactions with Marcus on the night he lost his sight.
• 14:19 – Marcus talks about the reunion with Jenny 20 years later and then asks what Jenny did between the night of the crash and the reunion.
• 28:43 – Marcus shifts the conversation to what Jenny is doing now and asks about leadership.
• 34:52 – Jenny talks about the best leader she has ever had.
• 36:51 – Marcus talks about Garrett’s retirement with Jenny.
• 40:30 – Rapid fire questions! Jenny wants people to, "Be fearless in the pursuit of what sets your soul on fire."
• 46:00 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About Jenny Detwiler, MSN, RN, CCRN:
Jenny Detwiler is a patient centered and highly organized nursing leader with extensive experience leading staff at major medical centers.  High-Visibility leadership team member and executive closely attuned to safety, cost, care quality, productivity, innovation goals and care experience.  Motivator and influencer responsible for providing leadership and oversight over multiple areas and navigate continual change including staff adoption of new practices.  
Jenny Detwiler is the Associate Director of Vanderbilt LifeFlight Event Medicine program where she works collaboratively with many different large and small scale organizations to provide onsite medical coverage. LifeFlight Event Medicine provides a wide array of medical coverage from AEMT's, Paramedics, Nurses, Flight Nurses, Nurse Practitioners and Physician Coverage. 
Prior to Vanderbilt LifeFlight, Jenny has held numerous nursing executive roles as a Chief Nursing Officer and Associate Chief Nursing Officer.  Jenny has an extensive background in Emergency Medicine and Surgical, Burn and Trauma.  
Jenny lives on 5 acres in Hendersonville, TN right outside Nashville with her husband Mark, and puppy Levi.  In her free time she loves to hike, cook, listen to live music and is active in her church.  Jenny lives by the motto "Be fearless in the pursuit of what sets your soul on fire."

Date: 5/1/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 100 – The Jennifer - The Words that Started a Movement

It’s okay to have conflicting emotions and sometimes it’s the only thing that makes sense. Join us for this episode of Compassion & Courage where Marcus and The Hotness talk about conflicting emotions and tackling self-anger. Thank you for tuning in and don’t forget to subscribe!

Resources for you:

• Learn more about the Seeing Eye: https://www.seeingeye.org
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

 Date: 4/24/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 99 – Tractor Stories

Want help demystifying mental health and wellness? Join Marcus as he interviews MJ Murray-Vachon, a therapist and mental wellness expert, and learn how we can create more compassion by navigating our emotions. Learn the skills she’ taught to freshmen football players at one of the best programs in the country and, even more importantly, how you can apply these same perspectives in your own life. Want to hear MJ’s antidote when anyone feels like they’re NOT compassionate and then learn what EMDR stands for and who might benefit. (Hint: it’s anyone who wants to have a better life…like you.) Discover a few things you didn’t know about phones and pot. If you’re a parent, ya probably want to hear this. Finally, listen to a tale from MJ about how stirring soup on a stove led to greater understanding of self-compassion.

Key topics:

• 00:00 – Introductions
• 01:30 – Marcus jumps in and asks questions about MJ Murray-Vachon’s therapy practice.
• 05:56 – MJ shares what other ventures and paths she has taken throughout her career.
• 11:20 – The two talk about mental wellness and how to maintain a healthy mental state.
• 15:19 – Marcus asks for a few suggestions on how to help that mental wellness.
• 19:16 – The idea of breathing and meditation come up and the two talk about the importance of them in a person’s overall wellbeing.
• 21:28 – Marcus pivots and asks MJ about the role of compassion in her practice. 
• 26:01 – MJ is asked about a time she has witnessed compassion and shares a moment of self-compassion. 
• 32:00 – The two talk about EMDR and explain what it is.
• 37:47 – Marcus asks his rapid-fire questions. MJ asks people to “Put down your phone and your bong.” 
• 44:36 – Thank you and conclusions!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more and reach out to MJ: https://www.mjmurrayvachon.com
• Listen to the Inner Challenge Podcast: https://mjmurrayvachon.com/podcast/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

More About MJ Murray Vachon:

MJ Murray Vachon,  is a Licensed Clinical Social Worker with more than 44,000 hours of therapy sessions and 30 years of teaching Mental Wellness. She is the creator of the Mental Wellness Program, Inner Challenge, which was part of a junior high curriculum for 20 years,  a course for Freshmen Football Players at the University of Notre Dame and is now a podcast. MJ has given over 700 workshops and co-authored the book The Power & Pain of Nursing. MJ has loved her career but it is second to her family, husband Dominic and her kids and their partners, Nick and Madhura and Abby and Kit. 

Date: 4/17/2023
Name of show: Compassion & Courage: Conversations in Healthcare
Episode title and number: Episode 98 – MJ Murray-Vachon - How to Navigate a River of Compassion