Compassion & Courage: Conversations in Healthcare

In today’s episode, Marcus is joined by Dr. Caroline Mallory. Helping to train the nurses of tomorrow, Dr. Mallory is a nurse and educator with a passion for bringing innovation to nursing leadership.

Today we talk about how interventional work can help protect people against illnesses and generate research, how she feels inspired and empowered in nursing, and the importance of working with patients, their families, and larger communities. Highlighting how spreading kindness and gratitude can help us accomplish anything of importance, she also shares her love of Mustang Sally by Wilson Pickett and the turkey vulture!

Key Moments:

• 00:00 – Introductions
• 01:25 – Marcus begins the conversation by asking how Dr. Mallory got into healthcare.
• 04:43 – Caroline is asked to share a compassion story.
• 10:33 – Marcus asks Caroline about times she feels inspired in nursing and nursing education.
• 14:15 – Marcus asks his rapid-fire questions. When Caroline is feeling helpless and hopeless, she can do one good thing to help move forward. 
• 26:15 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Caroline on LinkedIn: https://www.linkedin.com/in/caroline-mallory-7939b51a/
• Learn more about Indiana State University College of Health and Human Services: https://www.indstate.edu/health/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Dr. Caroline Mallory:

Dr. Caroline Mallory is in her seventh year as Dean at Indiana State University College of Health and Human Services and has over 30 years of experience in higher education. She has bachelor’s and Master’s degrees in Nursing from the University of Illinois, Chicago, earned her PhD in Nursing Science from Indiana University, and completed postdoctoral research training at the University of North Carolina at Chapel Hill. Dr. Mallory is an accomplished educator with experience teaching across baccalaureate, masters, and doctoral programs in the classroom, clinical, and online environments. She is co-author of Statistics for Evidence-based Practice in Nursing, an introductory statistics text for graduate students. Dr. Mallory’s research in HIV prevention has been funded by the National Institutes of Health and the Illinois Department of Public Health, and she is the author of over 50 peer-reviewed publications and presentations with a focus on prevention, public health, and women’s health.

Date: 11/6/2023

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode – Dr. Caroline Mallory on Making a Difference 

Today is National First Responders Appreciation Day! Let’s talk about why that is important.
Marcus shares his first-hand account of how a first responder literally saved his life by doing an obscure and unique procedure. Then he talks about going back years later to meet this man and share his gratitude one on one.
First responders save, lives every day all around the world.
What can we do to show our appreciation for the people who “run in when everyone else is running out.”

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 10/30/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 126 – Appreciating Our First Responders

In today’s episode, Dr. Barbara Seymour shares her insights on collaborating across professions to achieve the best patient outcomes, her leadership journey, how she helps to spur nursing innovation, and what nurses can do to shape the future.

Helping to ensure nurses across the country are engaged and satisfied with their work while considering the impact on the next generation, Dr. Seymour explains how she felt experiencing healthcare through the lens of a daughter and how she used this experience to help transform how staff members care for patients. Dr. Seymour also explains why she chose nursing instead of medicine and how this was the best decision she could have made!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn More about Vizient: https://www.vizientinc.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Dr. Seymour on LinkedIn: https://www.linkedin.com/in/dr-barbara-seymour-dnp-rn-ne-bc-cpps-64218b2a/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to Care to Lead through Apple: https://podcasts.apple.com/us/podcast/care-to-lead/id1569232303
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Dr. Barbara Seymour:
Dr. Barbara Seymour, DNP, RN, NE-BC, CPPS, serves as the AVP of Member Networks for the Vizient Chief Nurse Executives Network. Her dynamic and engaging leadership approach is supported by her over 25 years of nursing experience, with a clinical background in cardiac and critical care. Barb’s progressive leadership experience has culminated in a decade of executive roles as a chief nursing officer in multi-hospital organizations. Barbara earned her bachelor's degree in nursing from Spalding University in Louisville, Kentucky; a master's degree in healthcare administration from the University of St. Francis; and a doctorate degree in nurse executive leadership from the University of Central Florida. Her doctoral work focused on leadership development and the influence on achieving exceptional patient and organizational outcomes. Barbara is passionate about sharing her own personal story with her father's illness and journey through healthcare, and helping others identify and connect to their own personal "why" as healthcare providers. 

Date: 10/23/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 125 – Dr. Barbara Seymour and Transforming Healthcare Systems

So many of us have them.  The dates that are “before” and “after.”
The moment of loss. Of Pain. Of Uncertainty. 

On this episode, Marcus shares from the heart about the 30th anniversary of the “day that changed everything” … and how to move forward. Even when it’s slow and painful. Even when the world has been shattered.
If you or a loved one has experienced this moment of loss… you don’t want to miss this. It may be just what you need – right now.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/16/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 124 – An Anniversary No One Wants

Healthcare is more complex than ever and sometimes all it takes is someone there to talk you through the next steps. In today’s episode of Compassion & Courage: Conversations in Healthcare, Marcus Engel interviews Stephanie Johnson, a Nurse Navigator for Ascension in Nashville, TN. Come listen to this wonderful conversation about how to practice compassion as a career and be inspired to bring it into your own job!

Key Moments:

• 00:00 – Introductions
• 02:00 – Stephanie talks about how she got into nursing and specifically her role as a Nurse Navigator.
• 10:00 – Marcus and Stephanie talk about the advocacy aspect of Stephanie’s role and the team that makes it happen.
• 12:00 – Stephanie shares two stories about times she witnessed compassion.
• 20:26 – Marcus asks his rapid-fire questions. Stephanie would like people to remember, “Know your audience to engage each person.”
• 25:30 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Date: 10/9/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 123 – Stephanie Johnson – Navigating Healthcare with Compassion

Have you ever not liked a co-worker? Just kidding… we all have been in that situation. In this episode of Compassion & Courage, Marcus and The Hotness discuss what you should do when you don’t like a co-worker. Come learn how not to be an accidental bully, and unknowingly create a toxic work environment. 

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 10/2/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 122 – How to Not Like Co-Workers

The patient experience is of utmost importance across healthcare, and sometimes looking to other industries can provide a new solution to an old challenge. Today’s guest Richard Corder is at the forefront of everything occurring in the world of patient experience.
We discuss what healthcare organizations can do to help create cultures and environments where employees thrive, and patients heal and how compassionate interaction can inspire change and reinvent healthcare organizations.
Richard shares what he thinks healthcare organizations should consider in order to help create better environments, how high reliability is compassion, especially in a healthcare setting, and his belief that excellence is a study in boredom.

Key Moments:

• 00:00 – Introductions
• 00:46 – Marcus asks Richard Corder to introduce himself and his career path.
• 04:45 – Richard and Marcus talk about Press Ganey.
• 09:28 – Marcus asks Richard about a time when he witnessed compassion in action.
• 15:05 – Marcus prompts Richard to talk about the biggest thing hospitals can do to be exceptional.
• 29:00 – Marcus asks his rapid-fire questions. Richard would leave us with two thoughts “Love.” and “Curiosity over judgement.”
• 33:34 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardcorder/
• Learn more about Press Ganey: https://www.pressganey.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Richard Corder MHA, FACHE, CPXP:
Richard is the Vice President of Consulting Solutions for Press Ganey’s strategic consulting division. Richard works with leaders and organizations to make healthcare more human, more patient centered and safer. By focusing on the humans that deliver care, Richard helps create a culture that allows leaders to craft, lead and sustain organizational systems that generate improved results for both the patient and the organization.
Prior to joining Press Ganey, Richard served as Managing Director with TiER1 Healthcare, a division of TiER1 Performance, where he partnered to activate the potential of healthcare organizations through people. Previously on the leadership teams of Wellesley Partners and CRICO Strategies, the risk management and patient safety organization affiliated with the Harvard Medical School institutions, Richard wields over 25 years of hands-on experience. He has held operational roles at both academic and community hospitals, including a role as the Senior Director of Service Excellence at Massachusetts General Hospital.
A frequent national and international speaker, Richard is passionate about personally accountable leadership, improving the patient and provider experience, and above all, creating an environment where people are empowered to create a safe and accountable patient-centric organizational culture.

Date: 9/25/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 121 - Richard Corder and The Patient Experience

It is never a bad thing to reach out ask to help and show compassion, but sometimes expressing compassion without communication can be more powerful. In this episode of Compassion & Courage, Marcus and The Hotness discuss what active compassion is and how to practice that in daily life. Come listen to their insight on practicing compassion and what can help you stand out.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 9/18/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 120 – Active Compassion

In celebration of Nursing Professional Development (NPD) Week, in today’s episode we welcome, Naomi Fox and Stephanie Zidek. Showcasing NPD practice in different sectors and industries by highlighting key developments within patient care, Naomi and Stephanie analyze information gathered through environmental scanning and discuss NPD implications. Listen as they discuss the impact of COVID-19 and pay homage to unsung practitioners, while Marcus shares his guidance on how practitioners can incorporate narrative principles into daily duties and tackle burnout with a sunshine folder. If you are a nurse in the world of education and professional development, listen today!

Key Moments:

• 00:00 – Introductions
• 01:04 – Naomi Fox and Stephanie Zidek are asked to introduce themselves and talk a little about their roles at ANDP.
• 09:30 – Marcus asks both, Naomi and Stephanie to share a moment they have witnessed compassion.
• 17:20 – Narrative Nursing Giveaway Announcement!
• 20:00 – Naomi and Stephanie ask Marcus questions about his work and how to be mindful.
• 30:20 – Virtual Symposium Event on November 7th
• 31:08 – Closing remarks and big thanks yous to everyone for a happy Nursing Professional Development week!
• 32:10 – Thank yous and goodbyes!

Resources for you: 

• Narrative Nursing Giveaway: https://MarcusEngel.com/anpd
• Learn more about ANPD: www.anpd.org  
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to the NPD Forecast Podcast: https://anpdeducation.libsyn.com
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Stephanie and Naomi:

Stephanie Zidek, MSN, RN, ACGNS-BC, NEA-BC, NPD-BC, works in Nursing Education and Professional Development at Advocate Aurora Health. She also currently serves as the Taskforce Chair/Board Liaison for the Association for Nursing Professional Development. This Taskforce ensures that ANPD is providing content that supports the nursing professional development (NPD) community in their continuing professional development journey, while relaying valuable industry insights.

Naomi Fox received her Bachelor of Science in Nursing from Rutgers, The State University of New Jersey, and her Master of Science in Nursing Education from Thomas Edison State University. As an NPD practitioner, she has worked as a critical care and telemetry NPD practitioner, an NPD department coordinator, nurse residency program director, and the administrative director of an NPD department in a large teaching hospital. She maintains an adjunct instructor role in the Center for Professional Development, Rutgers, The State University of New Jersey, School of Nursing. She currently serves as the director of education for ANPD.

Date: 9/11/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 119 - NPD Week Naomi Fox and Stephanie Zidek

In today’s episode, Marcus is joined by Susan Farren. After being diagnosed with cancer in 2016, Susan discovered shocking research that revealed how a career as a first responder can cause physical, emotional, and mental impacts.
Susan explains the origin story of First Responders Resiliency, Inc., a program designed to train first responders how to save themselves, not just others, and how she is fighting to improve the lives of first responders and their families.
Susan also discusses her vision to build a wellness center for first responders to provide the techniques, assistance, and support that they need to get through the darkest moments of their lives.

Key Moments:

• 00:00 – Introductions
• 02:01 – Marcus asks Susan to jump into her story. Susan talks about what leads people into a career of Frist Responders.
• 06:45 – Susan is asked about her retirement.
• 12:00 – The two talk about Susan’s cancer diagnosis.
• 16:30 – Susan goes on to talk about the the eureka moment that drives Susan today.
• 22:50 – Susan puts her first conference on for 40 people and the reset is history.
• 25:10 –  Susan shares her story of suicide and a friendly phone call. 
• 30:45 – Marcus asks about a Pink Floyd lyric and relates it back to Susan’s story. 
• 33:40 – Susan begins to talk about Resiliency First and her vision of the organization.
• 37:39 – Susan wants first responders to know “you are not broken.”
• 41:34 – Susan leaves us with a few final thoughts.
• 42:54 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Susan on LinkedIn: https://www.linkedin.com/in/susan-farren-a732782b/
• Learn more about Resiliency First: www.resiliency1st.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to The Resiliency First Podcast: https://www.resiliency1st.org/news-media/podcast/
• Subscribe to the podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Susan Farren:
Susan is a retired paramedic, motivational speaker, published author, and the Founder/Executive Director of First Responders Resiliency, Inc.®
She has served more than 30 years in EMS as a paramedic, supervisor, and clinical manager in both the private and public sector before she was diagnosed in 2016 with what was initially thought to be a terminal cancer.
Susan's road to recovery led her to researching the preventable physiological and physical impacts trauma and stress had on the lives of all first responds and their families. this then led to the development one of the premier proactive behavioral wellness training programs in the nation.
As of 2023, First Responders Resiliency, Inc. has presented to more than 7000 first responders and their families across the country, including more than 50 law enforcement and fire departments from California, Oklahoma, Missouri, Colorado, South Dakota, New York, as well as members of Federal law enforcement agencies. 

Date: 9/4/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 118 - Susan Farren and First Responders Resiliency