Compassion & Courage: Conversations in Healthcare

In today’s episode, Marcus chats to Bryan Sexton, PhD about conducting wellbeing research for healthcare workers, measuring rates of burnout, and interventions to help alleviate burnout. 

He shares how patient safety starts with the wellbeing of healthcare workers, highlighting that patient safety improves if caregivers are well taken care of, happy, and engaged. Delving into the impact of the COVID-19 pandemic on healthcare workers, Bryan also shines a light on the prevalence of exhaustion, compassion fatigue, and lack of engagement in healthcare. 

Bryan also discusses his love of yoga and meditation and upcoming healthcare innovations that make him hopeful for the future.

Key Moments:

• 00:00 – Introductions
• 01:01 – Bryan Sexton, PhD, introduces himself and talks a little about his career and career path.
• 04:46 – Bryan is asked about the development of staff wellbeing in healthcare. And his research that he is doing at Duke to help staff.
• 08:40 – The two talk about some of the practices that Bryan uses to help re-energize the self.
• 15:20 – Marcus starts asking his rapid-fire questions.
• 20:20 – Bryan talks about what he is excited for in healthcare. He would like to leave us with, “It’s going to be okay. Because science is going to fix all this.”
• 23:40 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Bryan Sexton, PhD, on LinkedIn: https://www.linkedin.com/in/wellb/
• Learn more about the Duke Center for Healthcare Safety & Quality: https://hsq.dukehealth.org
• Learn more about the resources Dr. Sexton references in this episode: https://caws.dukehealth.org/toolkit-on-demand/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Bryan Sexton, PhD

Bryan is the Director of the Duke Center for Healthcare Safety and Quality.  He leads the efforts around research and training that guide our quality improvement and well-being activities.  A psychologist member of the Department of Psychiatry, Bryan is a psychometrician and spends time developing methods of assessing and improving safety culture, teamwork, leadership and especially work-force well-being.  Currently, he is disseminating the results from a successful NIH R01 grant, using RCTs to demonstrate that we can cause well-being to improve in healthcare workers.

A ridiculously proud father of 4, he enjoys running, using hand tools on wood, listening to books on Audible, and over-reacting to a friendly game of Wahoo with his family.

For more information on Dr. Sexton’s research, check out his Scholars@Duke profile.

Date: 2/12/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 137 - Bryan Sexton, PhD, and Wellbeing Research for Healthcare Workers

Join us for a very special anniversary! It has been, a short, 11 years since I have been reintroduced with THE Jenny. She is the inspiration for the I’m Here Movement and my book I’m Here: Compassionate Communication in Patient Care. Come listen for some background and behind the scenes stories about the entire Jenny story! 

Resources for you:

• Watch the Marcus Meets Jenny video here: https://youtu.be/mREhUJVoy9I?si=NZojCarMQgOJkSCK
• Learn more about the I’m Here Movement: https://marcusengel.com/im-here-movement/
• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/29/2024
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 136 – Marcus Meets Jenny - Behind the Scenes

In this episode of Compassion & Courage, Marcus interviews Denise Wiseman, PhD, MBA, CPXP, who explains her transition into patient experience through inspiration from Quint Studer's book ‘Hardwiring Excellence’ and her own negative experience as a patient. Denise also shares what it means to make a ruckus in healthcare and how working in the field of patient experience for over a decade presented gaps in patient experience progression.

With 25 years of experience in the healthcare industry, listen to find out how the COVID-19 pandemic allowed Denise to redefine her career, the importance of network weaving, and discover how to develop competency in leadership!

Key Moments:

• 00:00 – Introductions
• 00:50 – Denise introduces herself and shares a little about her career path. Denise shares her experience as a patient and how that became a catalyst for her entire life.
• 07:02 – Marcus asks about a time where Denise witnessed compassion.
• 09:30 – Denise explains how she wants to make a “ruckus” in PX in healthcare.
• 15:27 – Marcus and Denise talk about what’s next and about network weaving in the PX field.
• 20:20 – Denise explains how she developed her leadership skills. And Marcus continues the conversion about leadership and fostering leadership styles.
• 28:30 – Marcus shoots off his rapid-fire questions. Denise would leave us with, “TOGETHER” and “You have the power to make up the difference!”
• 31:10 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Wiseman, PhD, on LinkedIn: https://www.linkedin.com/in/wisewoman1/
• Learn more about The PX Community: https://www.thepxcommunity.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

 More About Denise Wiseman, PhD, MBA, CPXP

Denise’s career in healthcare began in a critical access hospital in Washington state and expanded to serve organizations large and small across the US.  After working in non-profit and for-profit healthcare sectors and the last decade in patient experience, Denise is now working to Make a Ruckus That Makes a Difference in healthcare.  She brings her expertise, passion for serving frontline leaders and employees, and entrepreneurial spirit to every conversation.  Denise encourages those she works with to think differently, create synergistic collaborations, develop relationships and connections beyond their organizations and profession, and, of course, make a ruckus.  

Date: 1/15/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 135 - Making a Ruckus in Healthcare with Denise Wiseman, PhD

Join Marcus and The Hotness for the first podcast of the year! We have big changes this coming year to the C&C Podcast schedule! We are moving our episodes to every other week and lengthening our shorter episodes to provide more insight and inspiration. Thank you for listening and can’t wait for this new year!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 1/8/2024
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 134 – We’re Gunna Go There

Join Marcus and The Hotness for the last podcast of the year! Come share Christmas Spirit as the two reflect on their favorite Christmases growing up and the stories of family around them. Remember to stop and consider those who may be having a hard time this holiday season. Reach out and show compassion and love! 

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 12/18/2023

Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 133 – Christmas Compassion

In today’s episode, Marcus is joined by Dr. Jan Carney, who has spent most of her career in public health and preventive medicine.
With a particular interest in rural health, listen as Dr. Carney shares her ideas of how we can potentially socially engineer populations towards improved health and health equity. She also discusses how access to health and social services for people in rural communities can be very challenging, the COVID-19 pandemic and its impact, and the consequences of social isolation.
She also talks about her anti-smoking campaign, how she helped to expand access to health insurance, and how public health is a team sport.

Key Moments:
00:00 – Introductions
00:37 – Dr. Carney talks about her career path and passion of Public Health.
05:51 – Marcus and Dr. Carney talk about Public Health and some of the influences behind scenes of community health.
09:02 – Marcus asks about Dr. Carney’s anti-smoking campaign and other programs in her career.
15:49 – Marcus’ asks Dr. Carney about a time she has witnessed compassion.
21:36 – Dr. Carney talks about the new and exciting trends in Public Health.
25:00 – Marcus changes is rapid-fire questions! Dr. Carney asks people to just “help one another.”
31:40 – Thank yous and goodbyes!

Resources for you:
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
Connect with Dr. Jan Carney on LinkedIn: https://www.linkedin.com/in/jan-k-carney-md-mph-macp-3513268/  
Reach out to Dr. Jan Carney at: [email protected] 
Learn more about UVM’s Public Health Program: https://www.uvm.edu/publichealth/  
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Dr. Jan Carney
Dr. Carney is Associate Dean for Public Health and Health Policy, and Professor of Medicine, at the Larner College of Medicine at the University of Vermont (UVM). She earned an AB from Middlebury College, MD from the University of Cincinnati College of Medicine, and Master of Public Health (MPH) from the Harvard School of Public Health. She previously served as Vermont’s Commissioner of Health under three gubernatorial administrations. In this role, she developed and implemented Vermont’s first outcome-based approach to improving public health, modeled on the national Healthy People initiative, combining clinical and community-based prevention. 
Dr. Carney’s areas of expertise include building and sustaining community-academic partnerships, translational research, and reducing disparities in rural areas. She serves as Core Director of the Community Engagement and Outreach Core for the Northern New England Clinical and Translational Research Network (NNE-CTR), working to advance rural health research and community engagement. Her current work focuses on developing and implementing the Vermont Rural Health Communication Network (RHCN) to promote two-way health communication in rural areas, strengthen access to health and social services, and improve health and scientific literacy. She is a member of the Association of Schools and Programs in Public Health, serving on academic public health practice and advocacy committees, and serves as a member of the Board of Regents of the American College of Physicians.

Date: 12/11/2023
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 132 - Dr. Jan Carney and Public Health

Here in site awareness month, Marcus shares his firsthand experience with living with blindness. And he discusses some of the things that are common misconceptions due to movies and television.

And answers your most burning questions like, do you want to feel my face and what does a blind person see?

Join Marcus for this fun talk about appreciation of sight and how blindness and low vision really work.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 12/4/2023

Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 131 – The Myths of Blindness

Today’s guest is Jeremy Zoch, as an executive in the health sector for many years who has gone on to new endeavors, listen as he discusses his new book Life Lived Well, which contains a collection of life-changing stories and expert insights.

Jeremy also discusses common misconceptions about hospital leadership, ways to ensure patients receive the best care, and his experiences leading a large organization during the COVID-19 pandemic. Sharing tips on how to strike a work-life balance, especially during the holidays, he shares his insights on how he wants to feel going into the new year and how to live more fully and healthily.

Key Moments:

• 00:00 – Introductions
• 01:00 – Marcus gives a brief background on meeting Jeremy Zoch. 
• 01:50 – Zoch and Marcus talk about Zoch’s new book and his chance to finally write it.
• 04:22 – Marcus asks about leadership and self-care, throughout a career and in particular during the COVID pandemic.
• 09:17 – The two dive a little deeper in the conversation around balance and family life.
• 16:10 – Jeremy is asked about a time he witnessed compassion.
• 20:00 – Marcus asks a few random questions to get to know Zoch a little more. 
• 29:14 – Zoch would like us to remember “its called the present for a reason!”
• 32:06 – Parting thoughts, and the Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jeremy Zoch on LinkedIn: https://www.linkedin.com/in/jeremy-zoch-phd-mha-fache-9890b773/
• Learn more about Zoch and his books: https://www.jeremyzoch.com
• Buy a Life Well Lived: https://www.amazon.com/Life-Lived-Well-Collection-Inspirations/dp/B0CM11YRY9
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Jeremy Zoch:

Jeremy Zoch is an executive, teacher, ultra-athlete, musician, father, husband, and spiritual person whose life journey has made him a relentless advocate for health and life. He attended Iowa State University for Business Administration, Washington University in St. Louis for graduate school and received his PhD from Virginia Commonwealth University. He has worked at leading healthcare institutions including Johns Hopkins, Mayo Health Systems, University of Maryland, BJC Health System, Dignity Health, and was CEO of Providence St. Joseph Hospital, and is a former Adjunct Instructor at the University of Southern California. Zoch has completed the Boston Marathon, an Ironman, a 100-mile road race, and forty marathons in thirty-six states. He plays rhythm guitar, travels, waterskies, wakeboards, snowboards, and downhill skis regularly. Originally from southern Minnesota, he currently resides in Orange, CA, with his wife and two children.

Date: 11/27/2023
Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 130

Have you ever had a holiday where things went wrong? I bet the answer is yes! We all do.

How do you handle it when everything you’ve planned and worked so hard for goes up and smoke… Sometimes literally.

Let’s talk about some tips and tricks of creating events to remember and finding joy in all the best places.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 11/20/2023

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 129 – The Joy of Holiday Fails

Thanks for joining us for this update episode! Marcus and The Hotness catch us up with how Marcus is recovering from the incident with the water moccasin. Thank you for all the well wishes and prayers!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 11/13/2023
Name of show: Compassion & Courage: Conversations in Healthcare

Episode number and title: Episode 128 – Snake Bite Update