Compassion & Courage: Conversations in Healthcare

On this episode of Compassion & Courage, Marcus and The Hotness delve into the concept of self-sabotage, exploring its various forms and how it impacts mental health, relationships, and personal growth. They discuss behaviors such as perfectionism, avoidance, rebellion, imposter syndrome, overthinking, and martyrdom, providing insights and strategies for recognizing and overcoming these self-destructive patterns. Come tune in to this two-part episode if you want to get out of you own way!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 11/4/2024
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 156 – The Self Saboteur – Part 1

In today’s episode of Compassion & Courage, Marcus Engel speaks with Jenn Johnson, RN, about the importance of compassionate communication in nursing. Jenn highlights the significance of nursing intuition, and how it can positively impact patient care and outcomes. The conversation also touches on the challenges of burnout in nursing and the importance of peer support. Come listen in as today’s episode hits on many topics around both these expert’s work and life passion.  

Jenn's upcoming book, 'Nursing Intuition,' aims to provide insights and science behind the intuitive skills nurses develop over time. 

Key Moments

• 00:00 - Introductions
• 01:40 - Story of Compassion
• 06:49 - Understanding Nursing Intuition
• 13:37 - The Role of Intuition in Patient Care
• 18:45 - Intuition and Burnout Prevention
• 21:35 - Encouraging Nurses to Trust Their Gut
• 24:45 - The Journey to Publishing a Book
• 30:30 - A Message for Humanity, “Just be nice.”
• 34:48 - Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Jenn on LinkedIn: http://www.linkedin.com/in/jennifer-johnson-bscn-rn 
• Learn more about Rx for Growth: http://www.rxforgrowth.com/ 
• Find Nursing Intuition at: https://www.amazon.com/Nursing-Intuition-Sanity-Survive-Career-ebook/dp/B0DB5VWFFY 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Jenn Johnson, RN:

Jenn Johnson, RN, is a dedicated nurse with over 16 years of experience in emergency rooms across Northern and Southern Ontario, Canada. A frontline worker through the most challenging times, Jenn has witnessed firsthand the intense pressures of the profession, from life-and-death moments to the struggles of coping during the pandemic. A passionate advocate for nurse well-being, Jenn’s new book, NURSING INTUITION, was written to support her peers by offering insights on how to reconnect with the love of nursing and foster resilience in a rapidly changing healthcare environment. She is also a wife and mother of two.

Date: 10/21/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 155 – Trusting Your Gut in Nursing – Jenn Johnson, RN

In today’s episode of Compassion & Courage, Dr. Tiffany Pankow, Chief of Caregiver Wellness and Patient Experience at Honor Health, discusses her role in promoting the well-being of clinicians and its impact on patient outcomes. Specifically, Dr. Pankow highlights the concept of Blue Zones, areas around the world where people live long and healthy lives, and how communities can adopt the principles of Blue Zones to improve well-being. She emphasizes the significance of relationships, purpose, and healthy habits in achieving longevity and overall health. Hope you enjoy this wholistic view into medicine and look beyond the treatments and at the system to build a better community. 

Key Moments

• 00:00 - Introductions
• 01:40 - Dr. Tiffany Pankow's Background
• 03:28 - Impactful Patient Stories and Deep Listening
• 06:02 - Choosing Family Medicine and Building Long-Term Relationships
• 07:30 - The Power of Compassionate Presence in Patient Care and Witnessing Compassion
• 11:45 - Leadership and Empathy in Healthcare
• 14:27 - Creating Healthier Communities through Blue Zones
• 26:50 - Addressing Burnout and Supporting Caregiver Wellness
• 30:07 - Personal Questions and Billboard Message for Humanity, “Come together and heal.”
• 34:40 - Closing Remarks and Thank Yous

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/tiffany-pankow-90a7a822/ 
• Learn more about Honor Health: https://www.honorhealth.com 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Dr. Tiffany Pankow, MD:

Dr. Tiffany Pankow, MD, is a family medicine specialist in Phoenix, AZ, and has over 23 years of experience in the medical field. She graduated from the University of Virginia, main campus, in 2000. Dr. Pankow is also chief of caregiver wellness and patient experience for HonorHealth, one of Arizona’s largest nonprofit healthcare systems serving a population of five million people in the greater Phoenix metropolitan area.

Date: 10/7/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 154 – Helping People Heals Me Too - Dr. Tiffany Pankow, MD

In today’s episode of Compassion & Courage, Jim Schamadan, M.D., a 96-year-old doctor, shares his incredible life experiences and insights in this conversation. From enlisting in the military at 17 to becoming a doctor, surviving a kidnapping, and working in longevity research, Dr. Schamadan's journey is filled with bravery and compassion. He emphasizes the importance of family, second chances, and taking care of nurses. The conversation also touches on the Janet Schamadan nursing event, which honors Dr. Schamadan's late wife and supports nurses. 

Key Moments

• 00:00 – Introductions
• 01:20 – Marcus jumps straight into the questions for Dr. Jim Schmadan.
• 04:00 – Jim shares a thrilling story about one of rescuing a child at gun point and a horrifying escape.
• 16:00 – Marcus asks about another part of Jim’s life, longevity studies. 
• 22:17 – Jim talks about teaching biomedical engineering, while working in the Emergency Room.
• 24:00 – Jim talks a little about what he is excited about in the future and what were some of the most cherished memories in the medical field. 
• 31:00 – Jim talks about the Janet Schamadan Nursing Seminar and Dr. Schamadan's Plea
• 38:42 - Dr. Schamadan's Billboard Message to Humanity

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

Learn More About Jim Schamadan, M.D.:

Raised on an Ohio farm, excelled in basketball and football as a quarterback before joining the US Navy at 17. Graduated high school early, studied engineering, then trained as a pilot in the USAir Force. Became a doctor on the GI Bill, serving in Korea and Vietnam before practicing in Ohio. Moved to Arizona to teach and practice medicine, later working in Saudi Arabia to develop military hospitals. Joined emergency medical teams during Desert Storm. Returned to Arizona and focused on hospital management and on research in crash injury, heat stress, and emergency medicine. A respected figure in the medical field, with findings used globally.
 

Date: 9/23/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 153 – A Life Filled with Bravery and Compassion – Dr. Jim Schamadan

On this episode of Compassion & Courage, Marcus and Marvelyne discuss burnout in healthcare, focusing on its causes, signs, and prevention. They highlight the importance of recognizing burnout early and taking steps to prevent it. The episode provides practical tips for preventing burnout, such as getting enough rest, exercising, eating well, asking for help, taking breaks, and seeking training. They emphasize the value of narrative medicine and narrative nursing in addressing burnout and compassion fatigue.

Key Moments

• 00:00 - Introduction
• 02:45 - Understanding Burnout in Healthcare
• 06:00 – Symptoms of Burnout
• 09:27 – What is Moral Injury and Why is it Different than Burnout
• 14:40 - Preventing Burnout: Practical Tips
• 23:20 - The Role of Narrative Medicine and Narrative Nursing
• 27:30 – Conclusion

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/ 
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 9/9/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 152 – The Impact of Moral Injury on Burnout

In today’s episode of Compassion & Courage, Marcus invites Dr. Kathy Reeves to discuss the importance of humanism in healthcare and the work of the Gold Foundation in promoting compassionate care. She highlights the need for trust, dignity, and compassion in healthcare and shares her experiences and insights on addressing health disparities and creating meaningful connections with patients. Don’t miss this great deep dive into what it means to be a patient focuses provider!

Key Moments:

00:00 – Introduction and a little about Dr. Reeves

02:48 – The Gold Foundation and its Mission

06:00 – Promoting Humanism in Healthcare

11:40 – The Center for Urban Bioethics and Health Equity

22:10 – Violence is contagious, and we can’t keep ignoring people

27:44 – Witnessing Compassion and the Power of Connection

31:40 – Our Voice Matters

37:14 – Dr. Kathy Reeves, “Every person deserves dignity, compassion, and trustworthiness, whenever they find themselves in their most vulnerable space.”

39:00 – Thank yous and Goodbyes!

Resources for you: 

More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 

Learn more about The Gold Foundation: https://www.gold-foundation.org/ 

Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/

Connect with Dr. Kathy Reeves on LinkedIn: https://www.linkedin.com/in/kathleen-reeves-md-faap-141a1019/

Connect with The Gold Foundation: https://twitter.com/GoldFdtn 

Learn more about Marcus’ Books: https://marcusengel.com/store/ 

Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 

Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Dr. Kathy Reeves:

Dr. Kathleen Reeves is the President and CEO of The Arnold P. Gold Foundation, the leading national nonprofit organization that champions humanism in healthcare. She is also an adjunct faculty member in the Department of Urban Health and Population Science, the Center for Urban Bioethics, and the Department of Pediatrics at the Lewis Katz School of Medicine at Temple University. Her specialties include the human connection in healthcare, ethics, trauma-informed care, substance misuse, urban health, healthcare professions education, and health equity.

She spent 20 years at the Katz School of Medicine before taking the helm of the Gold Foundation. Her leadership positions there included Founding Director, Center for Urban Bioethics; Chair, Department of Urban Health and Population Science; Senior Associate Dean of Student Affairs; and inaugural Senior Associate Dean for the Office of Health Equity, Diversity, and Inclusion. She is a Gold Humanism Honor Society member and was previously recognized as an Honorable Mention for the Gold Foundation’s Pearl Hurwitz Humanism in Healthcare Award.

Dr. Reeves resides outside of Philadelphia with her husband, Edisio, who is a practicing pediatric gastroenterologist at the Children’s Hospital of Philadelphia. They have two children, Ben and Ann

Date: 8/26/2024 

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 151 – Promoting Humanism in Healthcare

On this episode of Compassion & Courage, Marcus and Marvelyne discuss the importance of showing appreciation in healthcare and beyond. They reflect on Marcus' snake bite incident and express gratitude for the support they received over the past year. They explore the benefits of showing appreciation, such as staff engagement, retention, and preventing burnout. They provide various ways to show appreciation, including giving gifts, writing notes of appreciation, offering verbal compliments, and investing time in listening to others. 

Resources for you: 
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP 
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ 
Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne 
Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast 

Date: 8/12/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 150 – Creative Ways to Show Appreciation

In today’s episode of Compassion & Courage, Marcus invites Dr. Carolyn Ward to talk about the future of the healthcare information and patient centered care. Come listen to Dr. Ward highlight the importance of the human touch in healthcare and how people are irreplaceable in care giving and being present. Don’t forget to be present and just because you are in the room doesn’t mean you are present. 

Key Moments:
00:00 – Introduction
00:44 – Dr. Carolyn Ward talks a little about herself and her career path
02:39 – Marcus asks what Particle Health is and what Dr. Ward is actively doing
06:16 – Marcus asks Dr. Ward a time where she has witnessed compassion
13:30 – Marcus and Dr. Ward talk about being present and compassionate with telehealth becoming more and more frequent
18:00 – Dr. Ward talks a little about the differences in human care and AI care
26:03 – Marcus asks his rapid-fire questions. Dr. Ward would leave us with “Just doing it” and on a more personal level “Be kind.”
34:55 – Thanks and goodbye!

Resources for you: 
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
Learn more about Particle Health: https://www.particlehealth.com 
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
Connect with Dr. Carolyn Ward on LinkedIn: www.linkedin.com/in/carolynleeward
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Dr. Caroline Ward:
Carolyn Ward, MD, is the Director of Clinical Strategy at Particle Health. With a background spanning both clinical practice and product development, she is a dynamic leader with a strategic vision deeply rooted in her experience in healthcare. With a bachelor's in neurobiology from the University of Pennsylvania and a medical degree from Rutgers Robert Wood Johnson Medical School, Dr. Ward went on to complete her internal medicine residency at Rutgers Robert Wood and served as chief resident there. She then worked as a primary care physician at Forward as well as a clinical product lead in the digital health and telehealth space. She was able to bring that combination of medical expertise and scientific rigor to her strategic leadership role now at Particle Health, with a focus on clinical informatics and data products. Her ability to bridge the gap between clinical practice and product development positions her as a visionary leader in the evolving landscape of digital health applications.

Since the recording of this episode Dr. Carolyn Ward has also begun working at Ro as the Director of Clinical Product Strategy.

Date: 7/29/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 149 – Putting the Care back in Healthcare with Dr. Carolyn Ward

In this episode of Compassion & Courage, Marcus and Marvelyne discuss Disability Pride Month and the importance of inclusivity and equal rights for individuals with disabilities. They share personal experiences and provide tips on how to interact respectfully with people with disabilities. The conversation emphasizes the need for compassion, active listening, and understanding. Marcus and Marvelyne also highlight the impact of the Americans with Disabilities Act (ADA) in improving accessibility and opportunities for individuals with disabilities.

Key Moments

• 00:00 - Introduction and Disability Pride Month
• 02:40 - The Impact of the Americans with Disabilities Act (ADA)
• 06:31 - Personal Perspectives on Disability Pride
• 09:18 - Active Listening and Compassionate Responses
• 13:16 - Offering Assistance and Support
• 19:02 - Curiosity and Respectful Questions
• 25:22 - Continuing the Journey of Education and Advocacy

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 7/15/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 148 – Understanding the Essence of Patient-Centered Care

In today’s episode of Compassion & Courage, Lisa Terry and Marcus talk about the importance of ethical leadership and keeping up-to-date with regulatory compliance and leading practices. The two highlight that we are all responsible for the energy we bring and leadership begins person to person and the compassion can come in the form of reflection and action for the next person even if you fail in the moment. 

Key Moments:

• 00:00 Introduction and Background
• 03:02 Transitioning from Law Enforcement to Healthcare
• 05:06 Discovering the True Meaning of Heroism
• 07:23 Challenges and Surprises in Healthcare
• 14:33 The Power of Compassionate Presence
• 21:03 Writing Books on Violence Prevention and Response
• 23:19 Assessing and Improving Hospital Security
• 24:33 Cultural Sensitivity in Healthcare
• 25:44 Leading with Respect and Dignity
• 27:01 Avoiding Reactive Security Mistakes
• 32:53 The Power of Personal Example in Leadership
• 36:15 The Impact of Music on Personal Growth
• 41:41 Insights from the Book 'Left of Bang'

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Vestelar: https://www.vistelar.com
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Lisa Terry on LinkedIn: https://www.linkedin.com/in/lisabterry/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Lisa Terry:

Lisa Terry, CHPA, CPP has significant experience leading healthcare security, police, safety and emergency management programs. Lisa currently serves as the Chief Development Officer for Vistelar Conflict Management Solutions. Prior to that she served as Vice President, Healthcare for Allied Universal®. 

Lisa has served as the Chief of Campus Police and Public Safety with WakeMed Health and Hospitals in Raleigh, North Carolina, Chief of Police and Public Safety with Eastern Virginia Medical School in Norfolk, Virginia and Director of Hospital Police and Transportation at the University of North Carolina in Chapel Hill. 

As 2024 Chair of the ASIS Healthcare Community Steering Committee and as a former board president and guidelines council member of IAHSS, Lisa has been fortunate to collaborate with some of the country’s greatest minds in healthcare, security, and policing. She shares her knowledge, strategies, and lessons learned for successfully preventing and mitigating violence in her books: “Preventing Violence in the Emergency Department” and “The Active Shooter Response Toolkit for Healthcare Workers.” 

Date: 7/1/2024 

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 147 – The Importance of Hospital Security with Lisa Terry