Compassion & Courage: Conversations in Healthcare

In this episode of Compassion & Courage, Marcus and Marvelyne explore the definition of patient-centered care as providing care that is respectful of an individual patient and their preferences, needs, and values. They emphasize the importance of seeing the patient as an individual and not just as a diagnosis or a room number. Come listen to the argument from a patient’s perspective and the lasting effect respect can have on a patient’s life.

Key Moments

• 00:00 - Introduction
• 01:25 - Teaching Patient-Centeredness
• 08:28 - Patient-Centered Care Pillars
• 12:14 - Importance of Family and Friends
• 23:11 - Story: Assuring a Patient
• 26:44 – Conclusion

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 6/17/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 146 – Understanding the Essence of Patient-Centered Care

In this episode, Marcus is joined by Bill Doherty, the founder of International Conference Development (IDC), which helps organize impactful conferences for healthcare professionals.
Highlighting how being a caregiver to his mother made him realize the healthcare system needs to improve, Bill outlines his mission to transform the patient experience by delivering impactful conferences. He also discusses how he is making an impact with ICD by exploring topics such as patient experience, physician suicide, healthcare equity, and hospital at home.
Bill also shares the importance of fostering collaboration amongst coworkers and peers and announces the dates of his upcoming conferences.

Key Moments:
00:00 – Introductions
00:40 – Marcus and Bill talk a little about Bill’s career. 
04:45 – Marcus asks how Bill got into healthcare specifically.
06:45 – Bill shares times where he got to walk out compassion and help his partner through cancer treatments. 
10:47 – Bill talks a little about how he his professional experience with ICD through his personal experience lens.
17:02 – The two talk about burnout and building community through ICD’s conferences.
19:30 – Rapid-fire question. Bill would leave people with “Love one another.”
25:09 – Thank yous and goodbyes! 

Resources for you: 
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
Learn more about ICD Events: https://www.icdevents.com/ 
Learn more about the upcoming conferences: https://icdevents.com/in-person-conferences/ 
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
Connect with Bill Doherty on LinkedIn: https://www.linkedin.com/in/bill-doherty-a856b812/ 
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Bill Doherty:
Bill Doherty is a global events and media executive with a 30+ year track record of success. He is the Founder and CEO of International Conference Development (ICD), a company that creates targeted content and events that make an impact and attract healthcare professionals from around the world.

Date: 6/3/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 143 – Improving Patient Experience - Bill Doherty

Ever wondered how a blind guy can use a computer? Marcus shows us the technology behind the screen on this episode of Compassion & Courage! Technology and a whole lot of people-made it possible for him to narrate his own book for Audible and the entire accessibility community.

Come tune-in as we dive into the challenges and heroes who worked together to help us launch I’m Here as an Audible book!

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Learn more about I’m Here on Audible: https://www.audible.com/pd/Im-Here-Audiobook/B0D1W3JJBP
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 5/20/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 144 – A Blind Guys Dream: Reading Out Loud

In celebration of National Nurses Week, Marcus is joined by Heather Schimmers who shares the launch of Emplify Health, insights into her career as a nurse, and role as a leader. Todays topics include; what brought Heather into nursing, her leadership style, and a spotlight on those who have helped her along the way. Join us in celebrating nurse leaders and making an impact at all levels. 

Key Moments:

• 00:00 – Introductions
• 01:47 – Heather Schimmers announces their bigger merger and launch of the new system, Emplify Health.
• 03:05 – Heather talks about her daily role and what got her into the healthcare field.
• 09:50 – Marcus asks about a time where Heather has witnessed compassion.
• 14:32 – Heather and Marcus talk about leadership and how to be a great leader.
• 29:40 – Heather would like to leave us with, “kindness matters.”
• 35:58 – Heather talks about some of her side passions and the Special Olympics Wisconsin. 
• 38:50 – Thank yous and a final story from Heather.

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Heather Schimmers on LinkedIn: https://www.linkedin.com/in/heather-schimmers/
• Learn more about the Special Olympics Wisconsin: https://www.specialolympicswisconsin.org
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Heather Schimmers, MBA, BSN, RN:

Heather Schimmers is an experienced clinical and administrative leader who serves as President of the Gundersen Health System. She is responsible for all functional and strategic operations in the region and connection to the same in the Bellin Region.

In her career, Heather has led strategic projects at the local and national level; developed multidisciplinary practice councils to bring stakeholders together to improve care; and she has been a key clinical leader working with clinicians, clinical staff, and fellow executives to drive success.

Prior to bringing two decades of healthcare leadership experience to Gundersen in 2021, Heather served as chief nursing officer for Ascension Wisconsin. Heather also served as the vice president of Patient Care Services for St. Elizabeth Hospital in Appleton, Wis., and has deep experience with nursing practice, specialty care services, patient experience best practices, and building corporate culture.

Heather leads to make sure voices are heard and that staff are exceptional and compassionate as they care for patients. She also strives to be inclusive in gathering a broad range of perspectives and data to make decisions. Heather has been honored for this work as a Corporate Woman of Excellence by Insight Magazine and with an Athena International Leadership award.

Heather makes certain that the time she spends engaging with other organizations aligns to her values, an example being her board seat with Special Olympics of Wisconsin. 

Date: 5/6/2024 
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 143 – Celebrating National Nurses Week - Heather Schimmers, MBA, BSN, 

Patient  Experience Week provides an opportunity to celebrate those who have made a positive impact on patient experience, in this episode, we shine a spotlight on Nicole Cable.

Fanatical about process improvement, Nicole delves into her own experiences as a patient and the importance of finding a trusted care provider, even if that requires driving three counties over! She also shares what she thinks is going to be revolutionary in the patient experience movement.

Key Moments:

• 00:00 – Introductions
• 01:05 – Nicole Cable introduces herself and shares her passions and a promise she made herself and mother.
• 04:45 – Nicole shares how her own healthcare experience has grounded and honed her professional career. Sometimes words can be a patient’s catalyst.
• 15:18 – Marcus asks what are some key elements in patient experience.
• 20:30 – Nicole talks about witnessing compassion and being there for her mother.
• 24:15 – Marcus and Nicole talk about leadership and exciting trends in Nicole’s work.
• 31:18 – Rapid-fire questions! Nicole wants to leave us with, “Words create worlds. Speak well.”
• 38:07 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Nicole Cable on LinkedIn: https://www.linkedin.com/in/nicolelcable/
• Learn more about Ignite Human Experience: https://www.ignitehx.com
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Nicole Cable, CPXP, MHS, LSSBB:

Nicole Cable brings a wealth of executive experience to the forefront, having held prominent roles such as Chief Experience Officer at CareMax and InnovaCare Health, Corporate Director of Patient Experience Programs for ChenMed Family of Companies, and Director of Patient Experience at the University of Maryland Medical Center & Capital Region. Currently collaborating with Lifestyle Medical, she focuses on empowering individuals to embrace healthier lifestyles, fostering health and joy.

Her leadership has not gone unnoticed. Her achievements include being named one of the Women We Admire Top 50 Women Leaders in Wellness & Fitness and being honored as one of South Florida Business Journal's Influential Business Women of 2023. She has also been recognized as a top 20 CX Leader to Watch and included in the inaugural Global Power List by the CX Network. Nicole's expertise is highly regarded and frequently sought after as a speaker at events globally.

Her commitment to advancing the healthcare experience extends beyond her professional roles. She serves on the Strategic Advisory and Patient Experience Policy Boards for The Beryl Institute, a global community dedicated to elevating the human experience in healthcare. Additionally, she contributes as an Advisory Board Member of the Society for Health Systems, an organization focused on healthcare engineering and performance improvement.

Date: 4/29/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 142.5 – The Importance of Patient Experience - Nicole Cable, CPXP, MHS, LSSBB

Dealing with trauma and secondary trauma is a challenge most people face in their daily lives. But what do we do about it? How can we live healthy lives when we are exposed to trauma and stress consistently. 

In this episode of Compassion & Courage, Marcus and Marvelyne talk about understanding when your trauma burden is too much and it’s time to get help. Come listen as we share practical insights to help you recognize your level of trauma, how to then practice self-care, and then how to best achieve that. 

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 4/22/2024

Name of show: Compassion & Courage: Conversations in Healthcare 

Episode number and title: Episode 142 – Dealing with Secondary Trauma – Part 2

In this episode, Marcus is joined by Jill Semau, Director Medical Assisting at State Fair Community College, and Rachel Clifford, Clinical Coordinator Medical Assisting at State Fair Community College. Listen as they emphasize the importance of integrating medical care and support while sharing incredible stories that shine a light on how redemption and compassion reveal themselves in light of loss.

Jill and Rachel explain the duties of a medical assistant and outline the differences between medical assistants and nurses. Providing insight into why medical assistants must be compassionate and welcoming when patients first enter the clinic, they also highlight the importance of non-judgmental awareness in all healthcare settings and reveal different ways to show compassion.

Key Moments:

• 00:00 – Introductions
• 00:50 – Jill and Rachel introduce themselves and talk about Medical Assistants and what they do.
• 04:20 – Marcus asks about using his book while teaching. 
• 09:20 – Each Jill and Rachel share a time they have witnessed compassion.
• 30:00 – Jill wants to leave us with “Your life makes a difference.” and Rachel would live us with, “Don’t judge a book by its cover.”
• 35:39 – Thank yous and goodbyes!

Resources for you: 

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with Jill Semau on LinkedIn: https://www.linkedin.com/in/jill-semau-27b5b3133/
• Connect with Jennifer Clifford on LinkedIn: https://www.linkedin.com/in/rachel-clifford-38b5b71a5/
• Learn more about Missouri Society of Medical Assistants:  https://www.facebook.com/missourisocietyofmedicalassistants
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast

More About Jill Semau:

Jill Semau is the director of the medical assisting program at State Fair Community College in Clinton, Boonville, Sedalia, and Lake of the Ozarks, Missouri. She worked as a medical assistant, clinical and EMR trainer, physician liaison, and clinical analyst at a local hospital for many years. She also spent 20 years with Youth With A Mission in 10 counties. She is married and has two sons, a daughter-in-law, and two granddogs.

Date: 4/8/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 141 – The Compassion of Medical Assistants - Jill Semau and Rachel Clifford

Secondary or Vicarious Trauma. This is something you’ve probably experienced, even if you’ve never heard of it. Being exposed regularly to other people suffering can cause trauma in the caregiver or witnesser. That sounds like most healthcare professionals.

Join Marcus and Marvelyne for a conversation on this often-overlooked experience and most importantly, ways to handle it.

Resources for you:

• More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
• Learn more about Marcus’ Books: https://marcusengel.com/store/
• Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
• Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
• Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
• Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 2/25/2024

Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 140 - Dealing with Secondary Trauma - Part 1

In this episode, Marcus is joined by nurses and educators Sarah Grenon, DNP, RN and Carrie Hill, PhD, RN, CNE, CPN to discuss how they used one of Marcus' books to incorporate teaching, compassion, and kindness into students' education during the COVID-19 pandemic. They explain how the book humbled students and highlighted the most important aspects of healthcare.

Carrie and Sarah also share their personal experiences with end-of-life care, ways to handle compassion fatigue and burnout, and the importance of inviting family members to participate and provide their opinions on their loved one's care. They also discuss teaching students not to define patients by their illnesses, their experiences working in critical care and oncology, and Greenlights by Matthew McConaughey.

Key Moments:

• 00:00 – Introductions
• 00:31 – Carrie and Sarah introduce themselves and talk a little about their careers.
• 02:15 – Marcus asks about using his book, I’m Here, in their school syllabus and how effective it was in teaching compassion.
• 07:55 – Marcus asks about compassion fatigue and burnout. 
• 12:20 – Carrie and Sarah are asked about a time when they have witnessed compassion.
• 19:48 – Carrie talks about some of the things that her students took away from reading Marcus’ book. 
• 22:13 – Marcus’ asks about what Carrie and Sarah find exciting in the field of nursing.
• 28:25 – Rapid fire questions! Carrie would like to leave us with “Recognize that everyone is always going through something.” And Sarah would leave us with “Be kind. Acceptance.”
• 32:59 – Thank yous and goodbyes!

Resources for you: 
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/ 
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
Connect with Sarah Grenon on LinkedIn: https://www.linkedin.com/in/sarah-grenon-dnp-rn-5b5b722a
Learn more about Marcus’ Books: https://marcusengel.com/store/ 
Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast 
Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast 

More About Sarah Grenon and Carrie Hill:
Sarah Grenon, DNP, RN received her BSN from Winston Salem State University, MSN from East Carolina University, and her DNP-Advanced Public Health Nursing from Rush University. Her expertise includes community/public health and end of life care. Dr. Grenon's clinical experience includes hematology/oncology, school health, and end of life nursing. Her scholarly work is focused on the prevalence of mental illness in rural health due to lack of access to mental health care as a major contributor to underdiagnosis and undertreatment.

Dr. Carrie Hill is a nursing professional development specialist at Atrium Health Wake Forest Baptist High Point Medical Center with over 18 years of experience as a nurse with a background in pediatrics and education. She has a Bachelor of Science degree in Biotechnology from the Rochester Institute of Technology, a BSN degree from the University of Maryland, and a PhD in Nursing from UNC Chapel Hill. Dr. Hill has experience teaching didactic and clinical content in baccalaureate programs and was chosen as the Society of Pediatric Nurses Excellence in Education Award winner in 2022 for her work as a faculty member at UNC Greensboro. Dr. Hill is passionate about patient and family-centered care and ensuring that current and future nurses deliver compassionate care.

Date: 3/11/2024 Name of show: Compassion & Courage: Conversations in Healthcare Episode number and title: Episode 139 – Experiences in Critical Care with Sarah Grenon and Carrie Hill

What do you do when you throw everything into accomplishing your goal… Only to find you’re still miserable? How do you handle pain that never goes away? If you have suffered pain, loss, trauma - then this episode is for you. Where there’s an inspiration, there’s always a story. Today we talk about the journey Marcus took from tragedy, all the way through to becoming the inspiration we know him to be today. Join us and discover some inspiration for resiliency for yourself.

Resources for you:
More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
Learn more about Marcus’ Books: https://marcusengel.com/store/
Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
Connect with The Hotness on Facebook: https://bit.ly/FB-Marvelyne
Subscribe to the podcast on Apple: https://bit.ly/MarcusEngelPodcast
Subscribe to the podcast on Spotify: https://bit.ly/Spotify-MarcusEngelPodcast

Date: 2/26/2024
Name of show: Compassion & Courage: Conversations in Healthcare 
Episode number and title: Episode 138 – Camping in Resiliency