Your questions continue as a listener wonders the best way to transfer files from an old Windows 7 computer to a new computer using Windows 10. What do you do if you fall victim to a fake technical support scam. A listener helps out a neighbor who did fall victim and ran a System Restore in Windows (which can be a good idea); we also recommend running a scan for malware. We explain what software called a "keylogger" is and its dangers. A caller wants to share or "map" drives between two computers--one running Windows 7 and another running Windows 10 on the same network. A caller wants to download transactions from a bank into an "old" financial management software that's no longer being made and is looking for solutions to import the data. A listener also asks if you "must" upgrade a Windows 8 based computer if it is running well with the current operating system. A caller need help fixing his Internet connection with his Samsung Galaxy tablet. A listener asks for advice to transfer data to a new computer using a "one-step" method--unfortunately no such solution exists. We give instructions how to transfer or "export" bookmarks from Google Chrome. How to troubleshoot Wi-Fi on a Microsoft Surface laptop.