Erik and Bob take your questions. Three-hour cloud outage locks out remote access to certain Nest locks, thermostats. FCC investigates LocationSmart after phone tracking flaw. Facebook deletes 583 million "fake" accounts. President Trump reportedly pushes postmaster to double Amazon fees. We help a user with information on how to determine what is making a computer run too slowly. A listener has a Dell laptop that refuses to start up, and has questions about the recovery process. How to set up Homegroup in Windows 10.