A caller asks for our opinion about the GoNetspeed fiber optic Internet service, which we highly recommend.  We help a caller who is having intermittent WiFi connection issues, and why his Windows 10 computer asks for a PIN code occasionally when he starts his computer.  A user has a problem entering his e-mail address being improperly rejected as invalid when he tries to sign up for a service on a website.  A caller using a video conferencing services has problems with his built-in microphone not working on his laptop and meeting participants not being able to hear him.  We give troubleshooting suggestions, as well as tips for resolving connectivity issues.  A caller asks for a recommendation for a good antivirus program for Android.  We recommend ESET Mobile Antivirus, available on the Android app store.  Tesla to be included in J.D. Power customer satisfaction survey for the first time, but in a limited manner.  A caller who is disposing a child's laptop asks for a way to view the data on the drive and how to safely dispose of the hard drive.  She also is looking for a way to safely discard an old Google home device and erase her personal information before discarding it.  We help an elderly caller who needs help with computer terminology, plus help with information on how to delete a contact from an e-mail address book.  A caller asks about a blocked May 2020 Windows Update.  He also is looking for a way to get software support on his laptop when it is out of warranty.