A caller who inherited a computer from a deceased relative seeks a way to access the locked computer.  An iPhone 6 user is unable to access the complete Messages history of a particular person.  A Windows 7 laptop user who upgraded to Windows 10 cannot get his computer to start up properly.  We provide methods on how to check for a faulty hard drive.  A user looks for a way to find duplicate files on his hard drive.  He also wants to erase a second hard drive.  A Windows user with Excel 2010 has trouble saving a spreadsheet on a different  computer.  Also we provide information on how to set up OpenDNS to surf the web more safely.  Finally, our last caller wants to transfer information between laptops without taking the drives out of the computer.