Erik and Bob take your computer questions.  Electric vehicle rentals aren't "at full charge" says columnist after a disappointing trip on the German Autobahn when the car battery almost ran out of charge.  One hundred ten nursing homes in Wisconsin are cut off from health records after a ransomware attack.  A caller asks for help after he cannot get Microsoft Word or Excel programs to open.  listener seeks help after his printer will not print.  An OpenDNS user has problems updating his Internet "IP" address so OpenDNS can operate properly.  A user who wants to update his family tree data looks for a way to get the data from an old machine to a newer computer.  A caller ask for help when he can no longer access his old Google mail account for his business domain.