A listener asks for a recommendation for a less expensive but reliable anti-virus product. A Cox e-mail user has problems receiving e-mail; e-mail replies seem to be directed to Outlook.com. Erik reviews his Samsung Galaxy "smart" watch. A listener receives a warning from his anti-virus software while trying to remove his name from an e-mail list. A new computer user wonders what a "firewall" is and whether a "hardware" or "software" firewall is better to use. A listener has who upgraded his hard drive can no longer access his stored data on another drive due to the drive being accidentally erased (formatted); we discuss options for recovering his information. A caller gets a scam call with threats of Internet disconnection, plus unusual requests for her credit card expiration date at a major Internet retailer. A caller wants to back up his AOL mail before switching to another provider. Also he wonders if he should "optimize" the drivers for his old computer. Our last caller is cannot find software to work with his Kodak printer to stop it from starting in fax mode.