A user with an older Mac computer has problems with video playing slowly. A caller asks if Malwarebytes Premium can run with Windows Defender working. We tell you how to update Google Chrome web browser. A caller gets hit with "ransomware"--a particularly nasty form of computer virus that can render computers unusable and scramble your data. We point the caller to some resources to help deal with a "ransomware" virus infection. A listener looking for a new printer asks about "refillable" ink cartridges. We endorse a different alternative--laser printers, which offer good print quality at lower cost per page. How to update your Chrome browser on your Android device. A caller has problems activating BitLocker drive encryption on her Windows 10 laptop. Also we advise the user to remove Russian antivirus tools (Kaspersky Antivirus) because of security concerns.