Culture is top down - never bottom up. Read that sentence again and then look in the mirror. If people are quitting it's your fault. If you want people to stay you have to act like you don't want them to leave. Listen to this podcast to find out what five things you should do to convince them to stay.

Understanding behaviour and how it impacts performance will make you a better manager, leader, teacher and coach. A new yardstick is judging us; not just how smart we are, or by our training or expertise, but how well we handle ourselves and each other - Daniel Goleman - Emotional Intelligence. If you want to be a more effective supervisor, manager, leader, teacher or coach, learn to work with others in a way they like. DISC will teach you how.

How often have you been in a conversation with someone, and they were non-verbally telling you that they're not interested in you or what you have to say simply by the messages their body language was sending you? According to research conducted by Dr. Ralph Nichols, we communicate 55% of the time non-verbally by our body language alone. We are speaking volumes, and we haven't said a word. In today's episode of Confessions of a Reformed Control Freak Podcast I'lI share some valuable tips on how to communicate more effectively non-verbally. Hence, others receive the message the way you intended.

You can't suck and blow in the same breath. You can do one or the other, but you can't do both at the same time. I have a soft spot for service providers, having spent 30 years as a General Manager for a major retailer. Margins continue to be squeezed. Business owners are paying more for the goods they buy, the utilities they use and the equipment they lease or purchase. You have a choice to make. Pay more for what you buy so they can hire more staff or pay lower prices - but you can't have low prices and exceptional service. Listen to my take on self-serve checkouts and fast food outlets in this episode.

I'm an optimist because there isn't a good enough reason to be anything else. Pheonix will rise out of the ashes, despite what you may be hearing and reading. It's not all doom and gloom. I think the time has never been better to get into business for yourself or be promoted at work. Will the dark clouds have a silver lining for you? In this, my 30th episode, I'll share my take on what I believe is an excellent opportunity for those willing to fill the gap. Thanks for tuning into my Let's Get Focused Podcast

Technical skills are essential, but you can get those out of a book. What is needed to be successful in managing and leading others today is someone who understands people. Managing and leading others is about them - not about you. Today's Let's Get Focused podcast is about what changes you need to make to get others to buy-in. If you can't or aren't willing to change your management style to be more in tune with how they like to be managed, you'll have difficulty getting them to come along.

To accomplish what you want to achieve is a planned event. Wishing and hoping won't make it so. You cant wish and hope to lose weight, get that promotion or start your small business, but you can put a plan together to get there. In this episode I will teach you to set a SMART target. If you have all the tools you'll need to reach your goals then the only thing getting in your way is you. Set a SMART target and work your plan.

Creating high-performance work teams is more than just throwing people together and expecting them to perform as a cohesive unit. Work teams can create a synergy that results in a level of performance far greater than any one person, but to accomplish that, you need a game plan. In this episode, I will talk about the most popular team-building model still taught in business.

How committed are you to be the best version of yourself? Being passionate about something isn't enough. To be good, to be really good takes dedication and hard work. There's no such thing as being too old to start. Success, your success is a planned event. Are you ready to commit to a new beginning? I hope this podcast inspires you to start.

Do automotive technicians make the best service managers or shop foremen? Do great athletes have what it takes to be successful coaches? Just because people are good at what they do - doesn't mean they'll be just as good in a management position. What key characteristics should you be looking for in the managers and leaders you hire or the people you promote within your organization. Listen to this podcast to find out what I think should be on that list.