EQ - Emotional Quotient - known as emotional intelligence or soft skills is the ability to understand, use, and manage your emotions in positive ways to reduce stress, communicate effectively, empathize with others, overcome challenges and defuse conflicts. We may live in a hi-tech world, but your soft skills - empathy, patience, flexibility, open-mindedness and the ability to communicate and interact with others - play a more significant role in your success. If you want to attract and retain takent, managers and leaders need to up their leadership EQ. Listen to this podcast to find out what the research is telling us about managing and leading the 21st. Century way. Thanks for tuning in.