In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Gwyn Miller of Local Handyman of the Mid-South to talk about the importance of reliable home maintenance—and the people behind it.

Gwyn shares her journey from real estate into business development with a fast-growing handyman company that’s redefining what it means to serve homeowners. From drywall repair and painting to flooring, pressure washing, and full bathroom renovations, Local Handyman handles a wide range of projects—both big and small—with a focus on craftsmanship and care.

The conversation highlights common home maintenance issues that homeowners shouldn’t ignore, like wood rot and siding damage, which can quickly turn into larger, more expensive problems if left unaddressed. Gwyn also emphasizes the importance of hiring trusted professionals, checking reviews, and leaning on community recommendations when choosing who to bring into your home.

What truly sets Local Handyman apart is their commitment to customer experience—treating every home with respect and every client like a neighbor. Whether it’s assembling furniture, completing repairs, or helping homeowners through unexpected damage, their team focuses on building trust from the first call to the final walkthrough.

To learn more or schedule a service, visit or contact Local Handyman of the Mid-South directly: https://localhandyman.com/mid-south

In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Melanie Suria, owner of Memphis Computer Support, to unpack one of the most critical—and often overlooked—topics for today’s business owners: cybersecurity.

Melanie explains why cybersecurity is less about technology and more about the everyday decisions businesses make. From delaying system updates to reusing passwords, many small choices can quietly add up to major vulnerabilities. She also addresses one of the biggest misconceptions: that small businesses aren’t targets—when in reality, they’re often the easiest ones.

The conversation dives into how cyber threats have evolved, especially with automation and AI, making attacks faster, more scalable, and more frequent than ever before. Melanie shares real-world examples of breaches and highlights how quickly operations can be disrupted when businesses aren’t prepared.

Listeners will gain practical insights on how to reduce risk, including the importance of leadership involvement, employee training, secure backups, multi-factor authentication, and having a clear incident response plan. Melanie also emphasizes the need for layered protection—just like securing a home—to create a more resilient business environment.

Whether you currently have IT support or are unsure where to start, this episode offers a clear roadmap for strengthening your cybersecurity posture and protecting what you’ve built.

To learn more or connect with Memphis Computer Support, visit or reach out to their team directly: https://www.memphiscomputersupport.com/about-us/

In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Derek Phillips, founder of Phillips Property Solutions, to talk about what it really takes to deliver high-quality home remodeling in the Memphis area.

Derek shares his journey from working in real estate to launching his own construction company in 2019—starting out of his garage and growing into a full-service operation specializing in high-end kitchen and bathroom remodels. With over a decade of industry experience, he breaks down what truly sets his company apart: a relentless focus on communication, client experience, and doing exactly what he says he’ll do.

The conversation dives into practical advice for homeowners, including how to properly vet a contractor, what to expect with renovation costs, and how to avoid common (and costly) mistakes. Derek also explains how his team handles unexpected issues, maintains quality control across projects, and keeps jobs on track financially.

Plus, hear about exciting growth plans for Phillips Property Solutions—including a new commercial office and showroom experience, along with innovative tools like 3D renderings that help clients visualize their dream spaces before construction even begins.

Whether you’re planning a renovation or simply want to better understand the process, this episode offers valuable insights from a trusted local expert.

To learn more or schedule a consultation, visit or contact Phillips Property Solutions directly: https://www.ppsmemphis.com/

In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Susie Gregory of Daybreak to explore a powerful and unique approach to adolescent mental health care.

Founded in 1992, Daybreak was created to fill a critical gap in the mental health system—offering intensive, daily treatment for teens while allowing them to continue living at home. As a Partial Hospitalization Program (PHP), Daybreak combines therapy, education, and family support into a structured environment where students receive both mental health care and a full school day in one place.

Susie shares how Daybreak serves children ages 10–18 who are facing challenges such as anxiety, depression, trauma, and even suicidal thoughts—meeting each child with compassion and individualized care. The program’s goal is not just stabilization, but helping each teen build a “life worth living” through evidence-based therapies like Dialectical Behavior Therapy (DBT), which Daybreak is uniquely certified to provide at the highest level.

The conversation also highlights the critical role of family involvement, parent education, and community partnerships in supporting long-term success. With a strong focus on personalized care and small group sizes, Daybreak ensures every child receives the attention and support they need to heal and grow.

Whether you’re a parent, educator, or community member, this episode offers meaningful insight into the challenges facing today’s youth—and the hope and healing that programs like Daybreak provide.

To learn more or connect with Daybreak, visit or contact their team directly: http://daybreaktreatment.com/

In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Nick Aiossa, Business and Executive Coach with Focal Point Coaching, to explore what it really takes to grow a business—and a leader.

Nick shares his journey into business coaching, including a pivotal early experience where he helped transform a struggling company into a significantly more valuable and efficient operation. That hands-on success sparked his passion for helping business owners move from “firefighting” mode to building scalable, sustainable companies.

The conversation dives deep into the mindset shifts that separate stuck business owners from those who scale successfully. Nick explains why so many leaders struggle with burnout, how to regain clarity and balance, and why building systems, trusting your team, and letting go of control are essential for growth.

He also breaks down common business pitfalls—like inefficiencies, lack of accountability, and missing KPIs—and shares practical strategies to fix them. Plus, for owners thinking long-term, Nick offers insight into preparing a business for sale, increasing valuation, and reducing owner dependency to create a more attractive and profitable exit.

Whether you’re a small business owner, executive, or entrepreneur, this episode delivers actionable advice on leadership, growth, and building a business that works for you—not the other way around.

To connect with Nick Aiossa or learn more about Focal Point Coaching, reach out directly or visit https://nickaiossa.focalpointcoaching.com/

In this episode of Connect Germantown, host Janie Day of the Germantown Area Chamber of Commerce sits down with Nichelle Tabb of Hand & Stone Massage and Facial Spa to explore how wellness is becoming a way of life in the Memphis and Germantown community.

Nichelle shares what sets Hand & Stone apart—from their personalized guest experience and “quiet session” customization to their commitment to ongoing education and high-quality, affordable services. The conversation dives into the real benefits of massage therapy and skincare, including how regular treatments can reduce stress, improve circulation, and support long-term physical and mental wellness.

They also break down the flexibility of Hand & Stone’s membership model, designed to make self-care consistent and accessible without long-term contracts. Plus, learn about their community involvement, local partnerships, and upcoming events like Mother’s Day specials and wellness pop-ups.

Whether you’re new to massage and facials or looking to build a consistent self-care routine, this episode offers practical insights and expert guidance to help you feel your best.

To learn more or book an appointment, visit Hand & Stone Germantown or schedule online here: https://handandstone.com/locations/germantown/?srsltid=AfmBOopoXZdvXw6q0V7oNiSe3YyKldjQDY3_l0MeBzfJr-OcENK_f5yW

In this insightful episode of Connect Germantown, host Janie Day chats with Maria McLendon, Chief Marketing Officer at First South Financial Credit Union, about how the organization is staying true to its roots while embracing the future of finance. With over 17 branches and a long history of putting people over profit, First South lives out its tagline: Banking with Friends.

Maria shares how her diverse career journey—from chambers of commerce to insurance to returning home to Memphis—ultimately led her to her “dream job” at First South. With a marketing strategy deeply grounded in member service, community engagement, and tech-forward thinking, First South is setting a powerful example for modern credit unions.

💡 In this episode, you’ll discover:

• How First South Financial differentiates itself from traditional banks
• The evolution of marketing in the financial sector—from print to personalization
• Why community involvement is their marketing strategy
• Surprising research on where Gen Z gets financial advice (hint: Reddit and Snapchat!)
• How First South is using social media, AI, and automation to educate and empower
• The role of financial literacy programs like First South at Work in local businesses
• A vision for the future of banking that centers around community, innovation, and education

📍 Serving the Memphis metro region with over 17 branches
🌐 firstsouth.com
📱 Follow on LinkedIn, Instagram, Facebook, TikTok, Snapchat, and Reddit

Whether you're Gen Z learning to budget, a small business owner looking for employee education tools, or a long-time member seeking a partner in your financial journey—First South is ready to be your friend in finance.

On this compassionate and eye-opening episode of Connect Germantown, host Janie Day speaks with Herbie Krisle, Executive Director of Page Robbins Adult Day Center, a nonprofit that’s been supporting families impacted by memory loss for over 30 years in Collierville, TN.

Herbie shares how Page Robbins offers more than just adult day services—they deliver uplifting care, social connection, nutritious meals, and vital support for caregivers, all while operating with no government funding. From joyful activities to caregiver resources, this center is helping seniors—and their families—live fuller, more connected lives.

💜 In this episode, you’ll discover:

• What adult day programs are—and why they’re a critical “middle ground” between home and full-time care
• How Page Robbins operates with a low client-to-caregiver ratio and five different activity programs daily
• The wide range of participants—from age 43 to 90+—and why no formal diagnosis is required to attend
• How the nonprofit raises over $800,000 annually through events like their gala, golf tournament, and "0.0 No Show Fun Run"
• Free caregiver support programs available to the public, including support groups, education sessions, and Dementia Live simulations
• Herbie’s advice for families noticing signs of cognitive decline and why early evaluations matter

📍 Located in Collierville, TN
📞 901-854-1200
🌐 pagerobbins.org
📱 Follow on Facebook & Instagram: @pagerobbins

From joyful moments to expert care, Page Robbins proves that those living with memory loss—and their caregivers—deserve days filled with meaning and connection.

In this thought-provoking episode of Connect Germantown, host Janie Day chats with Lynn Ballinger, a former fixed-income trader turned executive coach, who now helps business leaders grow, communicate better, and lead with confidence. From coaching Navy admirals to high-potential employees, Lynn shares his unique approach to self-awareness, team development, and finding purpose in leadership.

Through real-world examples, Lynn breaks down the difference between coaching, consulting, and counseling—and why staying curious, not offended, is a game-changer in both business and life.

💼 In this episode, you’ll discover:

• What executive coaching really is—and isn’t
• How overused strengths can become weaknesses
• The surprising industries Lynn works with (including the U.S. Navy!)
• Why self-awareness is the first step toward being a better leader
• Common challenges leaders face—from poor communication to burnout and conflict avoidance
• Why coaching isn’t just for the C-suite—how rising professionals and entrepreneurs benefit too
• When to hire a coach (hint: it’s probably sooner than you think)
• Lynn’s top book recommendations on leadership, identity, and curiosity
• 📚 Bonus: Lynn shares his book summaries and takeaways with anyone who reaches out!

📞 Reach Lynn at
🌐 ballingerexecutivecoaching.com
🔗 LinkedIn: Lynn Ballinger on LinkedIn
▶️ YouTube: Ballinger Executive Coaching

Whether you’re leading a team or planning your next move, this episode offers insight, encouragement, and clarity on becoming the leader you were meant to be.

In this episode of Connect Germantown, Chamber President Janie Day sits down with Richard Crowe, owner of Crowe Services, to talk about the family-founded HVAC, plumbing, and generator service company that’s been a trusted Germantown name for over 20 years.

What started with one truck in a backyard storage shed has grown into a reputable, customer-first business with a strong local team—and the certifications to match. Richard breaks down everything homeowners need to know about HVAC maintenance, generators, duct cleaning, and how permits protect you and your insurance.

🔧 In this episode, you’ll learn:

• The full scope of services Crowe provides, including HVAC, plumbing, gas logs, home generators, and insulation
• Why permit compliance is crucial for safety and insurance
• How often to change your air filters, flush your tankless water heater, and clean your dryer ducts
• Tips for avoiding frozen AC systems and catching easy fixes like thermostat battery issues
• Why Crowe is one of the few local companies certified to do both installation and warranty work on Generac generators
• How Crowe’s “Where’s Richard?” van challenge connects with the community
• The legacy of service, family values, and integrity that started with Richard’s dad in Germantown

📍 Based in Germantown, TN
📞 Call 901-413-5361
🌐 CroweHVAC.com

Whether it’s your heating, cooling, plumbing, or peace of mind—Crowe Services has you covered.