What if compliance didn’t slow you down - but actually drove growth? How can operators future-proof their compliance strategies while maximising player value? What role does behavioural data play in redefining responsible gambling at scale?

In this episode of Connected with Pragmatic Solutions, Paul Foster and Simon Bold of Crucial Compliance reveal how automation, behavioural modelling, and deep integration can empower operators to protect players, reduce overheads, and boost long-term value.

The conversation explores how Crucial Compliance helps manage risk, streamline compliance, and unlock player value from day one.

Chapters

• 00:00:11 Introduction to Connected with Pragmatic Solutions
• 00:00:41 What is Crucial Compliance?
• 00:01:02 Core Products: Crucial 360, RG, and AML
• 00:01:41 Operator Value and Business Impact
• 00:02:36 Success Story: Managing VIP Players with Behavioral Modeling
• 00:03:38 Platform Integration and Data Requirements
• 00:04:21 Time to Value and Model Effectiveness
• 00:05:06 Back Office Access and User Experience
• 00:06:01 Global Market Coverage and Adaptability
• 00:07:39 Onboarding Process and Stakeholder Benefits

Connected is a video podcast series by Pragmatic Solutions, in partnership with NEXT.io that brings you inside the tech that powers the iGaming industry.

Hosted by our CEO, Ashley Lang, the new podcast highlights leading solution providers integrated into our Player Account Management (PAM) platform, focusing on how they support operators in an evolving iGaming landscape.

More at www.pragmatic.solutions/connected

How is AI changing the role of B2C marketers in iGaming? What impact does personalised engagement have on customer lifetime value?

Motti Colman, VP Revenue at Optimove, joins us to explore these topics and more in the first episode of “Connected with Pragmatic Solutions.”

Chapters

• 00:00:00 Introduction to Optimove and Connected Podcast
• 00:01:09 Core Problems Optimove Solves for Gaming Operators
• 00:02:07 Business Impact and Cutting Through Market Noise
• 00:03:50 Competitive Differentiation and Market Position
• 00:05:01 Data-Driven Foundation and Customer Understanding
• 00:08:13 Real-Time Marketing and Historical Data Integration
• 00:10:13 AI Capabilities and the Positionless Marketer
• 00:12:53 Success Stories with Major Operators
• 00:14:48 PAM Integration and Technical Implementation
• 00:17:39 Regulatory Compliance and Responsible Gambling

Optimove is a CRM powerhouse that helps iGaming operators maximise customer lifetime value through smarter, personalised engagement. Connected is a weekly video podcast series by Pragmatic Solutions, in partnership with NEXT.io that brings you inside the tech that powers the iGaming industry.

Hosted by our CEO, Ashley Lang, the new podcast highlights leading solution providers integrated into our Player Account Management (PAM) platform, focusing on how they support operators in an evolving iGaming landscape.

More at www.pragmatic.solutions/connected

We are excited to announce the launch of Connected with Pragmatic Solutions - a weekly video podcast series created in collaboration with NEXT.io.

This spotlight series showcases conversations with our integrated partners who are driving innovation and delivering strategic value to iGaming operators across the globe. Each week, explore expert perspectives on the trends, technologies, and challenges shaping the future of the iGaming industry.

New episodes drop every Tuesday, starting 29th April!