As service delivery evolves, what does it take to become a service visionary? Watch our Service Visionaries 100 roundtable to hear from industry leaders driving change. 

Hosted in partnership with IFS, the discussion features: 

- Sarah Nicastro, VP of Customer Engagement at IFS
- Jan Van Veen, Managing Director of moreMomentum 
- Andy Cachaldora, General Manager of GE Healthcare 
- Roy Dockery, VP Field Operations of Flock Safety 
- Malavika Tohani, Research director at Verdantix

With their diverse expertise across technology, operations and customer engagement, this all-star panel provides unique insights on the future of service. Don't miss their visionary perspectives on this forward-thinking edition of Service Visionaries 100. 

Listen to the podcast and hear these service visionaries discuss the innovations shaping the future of service delivery and customer experience. Their diverse perspectives and insights will give you a fresh outlook on how to lead and drive change in your own organisation. 

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What's the key to delivering exceptional service in today's fast-paced world? In this roundtable discussion featuring leading service visionaries, Sarah Nicastro of IFS, Jan Van Veen of moreMomentum, Andy Cachaldora of GE Healthcare Digital, Roy Dockery of Flock Safety, and Malavika Tohani of Verdantix. With decades of combined experience driving service innovation, these experts explore the evolving role of technology, data, and culture in delighting customers. 

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Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!

So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your favourite. The winning team gets year-long bragging rights as the C-suite champions!

Join the fun, crank the volume up, and may the best team win!

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Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!

So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your favourite. The winning team gets year-long bragging rights as the C-suite champions!

Join the fun, crank the volume up, and may the best team win!

We believe in the power of community

Join 15,000+ global leaders in the fastest-growing
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Through our global community, inspirational business leaders and industry experts share insights and expertise, build meaningful connections and set the agenda for purposeful change.

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Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!

So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your favourite. The winning team gets year-long bragging rights as the C-suite champions!

Join the fun, crank the volume up, and may the best team win!

We believe in the power of community

Join 15,000+ global leaders in the fastest-growing
C-suite community

Through our global community, inspirational business leaders and industry experts share insights and expertise, build meaningful connections and set the agenda for purposeful change.

Join here

Get ready for the C-suite professionals turned rock stars! Our technology and marketing communities have each recorded their spin on The Beatles' timeless classic "With a Little Help from My Friends." Recorded live at our ultimate networking event, The Studio, held at the legendary Abbey Road Studios!

So, here's the deal—two versions, one song, and a whole lot of friendly rivalry. Who nailed the cover? The technology wizards or the marketing magicians? Play them, enjoy them and vote for your favourite. The winning team gets year-long bragging rights as the C-suite champions!

Join the fun, crank the volume up, and may the best team win!

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Welcome to our podcast, 'What is a Service Visionary?'. In this engaging discussion, we're joined by four esteemed judges from the Service Visionary Award panel who generously share their insights and thoughts on what it means to be a 'Service Visionary'. They'll give us a deep dive into the criteria, expectations, and unique qualities that make a Service Visionary, and the intricate nuances of their roles.

From transforming customer experiences to driving revolutionary business growth strategies, our panel will discuss how these trailblazers are redefining service in today's digital era - while always holding customer centricity at their core.

Stay tuned to explore the characteristics and contributions that have propelled individuals to be a part of the 'Service Visionary 100 2023', and perhaps get inspired to draw out the Service Visionary in oneself.

Whether you’re aiming for personal growth, or looking to foster vision within your own team, this podcast brings first-hand perspective from the judges of this distinct cohort. Don’t miss out on this opportunity to hear from the decision-makers themselves!

For more information visit our page: https://hottopics.ht/insights/service-visionaries-100-2023-nominations-open

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What are the key threats facing UK security leaders? Our panel of technology leaders have shed light on the current issues. Watch as industry experts, CISOs and security professionals identify the most pressing cyber threats and explore strategies to mitigate them effectively. 

In this roundtable debate, the speakers delved into key insights, addressing the following crucial questions: What is the top cyber threat facing UK businesses today and why?

With Keme Nzerem moderating this roundtable, the panellists included:

- Chris Brocklesby, CIO, Dunelm
- Elaine Bucknor, Group Director of Technology Strategic Services and Group - CISO, SKY
- Brian Brackenborough, CISO, Channel 4 
- John Maynard, CEO, Adarma

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With organisations wanting increased agility, productivity and collaboration, how can cloud operating models help C-suite leaders and their teams?

Many organisations now look to the cloud for greater business agility and improved user experience. At the same time, many want to apply the key attributes of cloud operations and associated benefits such as automation, shared services and DevOps tools and processes, to improve the operation of their infrastructures.

The key question today is: How can this be achieved?

Our cloud technology expert panellists include:
- Andrei Adler, Head of Engineering and Data, Cancer Research UK
- Robert Sheesley, Group CIO and CISO, Wrench Group
- Amitabh Apte, VP Global CIO, Mars Pet Nutrition
- Sandeep Pandey, Group CTO, FWD Group
- Paul Curnock, SE Director EMEAR, Cisco

Read the related article here: https://hottopics.ht/insights/adopting-cloud-operating-model-principles

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“This ease of simplicity requires fundamentally rethinking processes and how we are delivering”.

In today’s increasingly complex and fragmented technology landscape, organisations must deliver experiences that are reliable, secure and seamless. To achieve this, IT must bridge boundaries across an ever-multiplying array of technologies, locations, organisations, teams, people and things. And they can—with the right infrastructure strategy in place.

The technology leaders speaking on this panel include: 

• Archana Jain, CTO, Zurich Insurance Group
• Graeme Howard, CTO & CIO, Former Covea Insurance
• Joanna Pamphilis, SVP, Chief Digital & Information Officer, UniCredit
• Fergus Boyd, CTO, IP Dividual
• Ronald Martey, CISO, GCB Bank
• Ian Rutherford, Vice President, Value Proposition and Proposals, Cisco

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