ConnectWise Podcast Network

In this episode, join Craig Fulton as he gets to know one of our newer members of The IT Nation, Nathalia Fernandes from Eola Technology Partners. Nathalia shares her story of how she turned to The IT Nation to bolster her knowledge of ticket management, dispatching best practices, and more.

Even through uncertain times, there's opportunities for business owners to be innovative and lead their customers through difficult situations. Hear from Arlin Sorensen, VP of Brand Evangelism, and Brad Schow, VP of Consulting Services, as they discuss innovative ways to provide value-added services to your customers and prospects.

Hear advice from Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise discuss important financial factors to consider right now, including your company's cash burn rate, how to create a financial forecast, and the importance of focusing on gross margin dollars.

Listen to Brad Schow, VP of Consulting Services, and Arlin Sorensen, VP of Brand Evangelism, share tips for business owners and leaders to take into account now while managing through the COVID-19 crisis. Hear their advice on how to avoid a false sense of security related to current revenue projections, considerations for returning to work, and more in this special edition of our Inside the Industry series.

Tune in to hear partner stories on the struggles, wins, and losses during the COVID-19 pandemic and the transition to a remote workforce. As well as tips and best practices for managing a remote workforce through the use of ConnectWise Control.

Delivering an excellent customer experience starts in the initial sales conversations and extends throughout the service delivery experience. When there's a mismatch in expectations between what sales sells and what service delivers, it can not only ruin the customer experience but also create friction between your internal teams. So how can you ensure your sales team is delivering new clients that your service team can adequately support, and how can your service team help your sales team find the right customers? Join us on this episode of Inside the Industry to hear recommendations from Chad Adams, VP of Operations at Intrust IT, and Topher Barrow, Product Marketing Manager at ConnectWise, on how to perfectly execute the handoff from sales to service, as well as important steps to take before the deal is signed.

On this episode of Stories from the IT Nation, we sit down with Corie Leaman, ConnectWise’s Director of IT Nation Events, to talk about all of the changes, challenges, and opportunities that are unfolding in the world of virtual events. We also share some exciting updates about IT Nation Explore. To find more information on our IT Nation events, you can visit: ConnectWise.com/TheITNation.

Curious what you need to effectively lead your organization through an unprecedented crisis? Join Arlin Sorensen, VP of Brand Evangelism - ConnectWise, Brad Schow, VP of Consulting Services - ConnectWise, and Todd Sieger, Director, Business Consulting - ConnectWise as they share advice for how leaders can help their teams during these trying times. 

Listen to Travis Furlan, product manager at ConnectWise, and Renee Bergstresser, software training consultant at ConnectWise, talk about ConnectWise Home, the new central location for all your ConnectWise product needs and updates. Learn more about ConnectWise Home or get started today by visiting https://home.connectwise.com

Curious to know how other technology solution providers (TSPs) are managing the shift to an entirely remote workforce during the COVID-19 pandemic? Hear from three ConnectWise partners as they share advice and learning opportunities for how they have transitioned their staff and customers to a remote workforce.