ConnectWise Podcast Network

On this special episode, host Lily Teplow speaks with four MSPs who will be leading peer-to-peer breakout sessions at Navigate 2019 North America. These speakers will cover topics ranging from building a successful MSP business to maximizing your partnership with Continuum.

To learn more about these sessions, see our full Navigate Pittsburgh agenda or our full Navigate Las Vegas agenda.

As the market continues to boom, more and more MSP players are entering the scene, causing MSPs to look for innovative new ways to overcome common obstacles to growth and profitability. During this hangout, MSP experts Communications Systems and Pensar discuss three distinct ways they've successfully overcome these challenges to outperform the competition. Listen to find out how.

Firing your clients is never easy. It may feel like you’re losing revenue, but retaining clients that are not on the same page will cost your company money. In the second of the two-part series, VP of Operations at Intrust IT Chad Adams and ConnectWise’s Product Marketing Manager Topher Barrow talk through the steps in letting your clients go.

Do you feel like you and your client are not meeting each other’s expectations? In the first of the two-part series, VP of Operations at Intrust IT Chad Adams and ConnectWise’s Product Marketing Manager Topher Barrow discuss how to identify gaps in communication and how to reassess client relationships.

Inside the Industry: How MSPs Sell Security With Confidence

Are you contemplating adding security services but not sure how to get started? How do you sell on the value of your services instead of reducing your prices to stay competitive? Karl Bickmore, CEO of Snap Tech IT, explains how his traditional MSP business started offering security services, justifying his costs to his customers, and gives advice for MSPs considering breaking into the security world.