ConnectWise Podcast Network

We all know that SMBs need help when it comes to managing their IT, that’s a given. But when it comes to managing your own IT, are you confident that you are making the most of your tools and solutions?

Every MSP has their own partner ecosystem that helps them to cater to their clients’ needs, but how do ensure that you are getting the best offering and are able to get the most out of the product and services you’ve purchased?

Hear how MSPs Sanford Gladding, President, ATS Communications Inc., and Peter Melby, President, Greystone Technologies, are making the most of their partner ecosystems and leveraging them to expand their business and acquire new clients.

In this episode of our Stories from The IT Nation podcast series, Alona Bolotnikova, Chief Perfectionist at Perfecting Service, and Topher Barrow, Product Marketing Manager at ConnectWise, talk about the steps and audits to put in place to measure customer service levels. Learn how to create an immediate improvement in your customer service experience by following the advice outlined in this podcast.

Is your current RMM solution provider holding you back from being able to scale your business, make your technicians more productive and ultimately creating a lot of unnecessary headaches? Hear how successful MSPs, Network Coverage, Owner, Terry Ledger and Hill Country Tech Guys, CEO and Owner, Whit Ehrich overcame these challenges by switching to Continuum's RMM solution, Continuum Command and have since experienced cost and time savings, happier technicians and improved efficiencies across their business.

Welcome to Inside the Industry, ConnectWise's new monthly podcast examining the current trends int he MSP industry to help you prepare for what's next. On this episode, host Lily Teplow talks to Brian Downey, Senior Director of Security Product Management at Continuum, on the recently published cybersecurity report Underserved and Unprepared: The State of SMB Cybersecurity in 2019. Brian shares his thoughts on what the findings of the report mean for the industry, and how and why to take action.  

Click here to download your copy of the report.

With the constantly evolving MSP environment, it becomes harder and harder to sustain a viable—let alone profitable—business. Whether it’s reducing costs, improving customer service, hiring and retaining talent or acquiring new business, there are plenty of ways to mitigate these challenges, but which ones work best for your business?

Hear from: DOBERMAN CEO, Ian Richardson and LA CREATIVE TECHNOLOGIES President & Founder, Josh Weiss, discuss how they are going about outperforming their competition. And, hear how these Continuum partners are among those outperforming non-Continuum partners by 8 percentage points* higher in gross margins, on average. You’ll also receive more tips on up-leveling your business from Continuum experts.

*SLI "Impact on Financial Performance of MSPs ofUsing a Master MSP" 2016

Customer service is one of the biggest differentiators when choosing between MSPs today, but how do you know whether you’re doing it correctly? In this episode of our Stories from The IT Nation podcast series, Brian Troy, Director of Product Marketing at ConnectWise, and Alona Bolotnikova, Chief Perfectionist at Perfecting Service, discuss the role customer service plays in client retention, how to create a better customer experience, and the risks of not getting customer service right.

With so many aspects of managed IT services today being performed remotely and off-hours, it can be difficult to really “show” your customers the value you’re providing them every day. In this episode of Inside the Industry, we break down three ways to help you reinforce and regularly showcase the value you’re delivering to your customers!