This podcast 1 of 3 in the series of: How to Deal With Yourself. The topics are assertiveness, attitude, behavior, body language, character, conflict, courage and happiness. It is important to engage with yourself. If not, you will not be able to engage with others.

The history in the relationship between General Contractors and Subcontracts remains up and down. Some General Contractors view their Subcontractors as an avenue for mutual success. Other General Contracts view Subcontractors as a necessary evil. Guess which ones see the highest profit on their construction projects. Hint: It’s all a self-fulfilling prophecy.

How do you build customer loyalty?

Find out important ways to make your customers happy!

Also, learn what to do after you have built a relationship with your customers.

Building and maintaining positive customer relationship in order to negotiate construction contracts does not happen overnight. Instead it is a long and steady process. Not until the relationship is earned, through trust, should you expect that the customer will do something for you. This podcast presents the essential steps required to build and maintain relationships.

Subcontractors can make or break project success. There are seven principles in dealing with subcontractors that can assure project success. The General Contractor must decide before the project starts whether he or she is going to work with the subcontractors or against them.

Leadership is about where are we going. Management is about how do we get there. Success leadership is about having willing followers. Those without willing followers are typically dictators. There are no born leaders. Instead, leaders are those who decide to challenge norms with the guts to stand up for what they believe while accepting the risk of rejection and failure. Leaders say: “Yes we can” while the pessimist say, “No we can’t ”.

Successful contractors have a high quality culture that places the utmost importance upon the customer. Why?… Because without customers there are no paychecks. High quality cultures have positive motivations about the word: “customer” and take the word: “service” very seriously. High quality cultures also realize the importance of customer feedback to determine the construction company’s strengths, weaknesses, opportunities and threats.

This week we dive into the difficult topic of when to fire customers.

Not quite sure how to spot troublesome clients?

What do you watch for when interacting with prospective customers?

Listen as Joe also explains when it might be time to fire existing customers.

Successful contractors have a high quality culture that places the utmost importance upon the customer. Why?… Because without customers there are no paychecks. High quality cultures have positive motivations about the word: “customer” and take the word: “service” very seriously. High quality cultures also realize the importance of customer feedback to determine the construction company’s strengths, weaknesses, opportunities and threats.

There are 10 key emotions to share with your customer. Find out how to assure long term relations and negotiate construction contracts. Do not base it on the low price but instead the right price. This will help crush the competition and win more bids!

No matter what is being bought or sold in the construction industry, all customers want or need one or more of four things that need to be satisfied before they make a buying decision. Those four things are:  They want to SAVE, INCREASE, REDUCE or IMPROVE something.