Collections start on day one.
Karalynn and Jess walk through how the firm's liens and collections team works, why job type and owner research matter, how change orders and missed deadlines kill leverage, and how consistent notices, documentation, and subscriptions help contractors get paid even when GCs go under.
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Key Takeaways
1. A strong collections process begins with intake: confirming job type, researching the true property owner, and gathering invoices and documents so every file is lien ready before payment problems appear.
2. Understanding whether a job is residential, commercial, or public works drives the entire strategy, from payment bonds and homestead rules to whether you file liens or bond claims.
3. Sloppy change orders, unsigned texts, and trusting verbal promises create the most common disputes, so written, signed change orders that address both price and extra time are essential.
4. The biggest lien mistakes are waiting on promised checks, trusting long relationships, and missing strict deadlines, which strip away leverage against the property and leave only weaker demand letters.
5. Contractors who know their timelines, send early notices, keep everything in writing, and use subscriptions with regular open invoice reviews become the squeaky wheels that get paid, even when general contractors are sliding toward bankruptcy.
Timestamped Overview
00:20 What the liens and collections department does daily 00:55 Research on owners, job type, and property details 01:40 How new collection matters flow into the pipeline 03:02 Explaining commercial, residential, and public works jobs 03:35 Why public projects require bonds instead of liens 04:10 Homestead rules and residential lien traps 04:40 Importance of getting the correct property owner 05:12 Change orders as the top source of disputes 05:51 Bond claim confusion and the need for early bond copies 06:58 Handling unapproved change orders the owner forces you to do 07:24 How waiting on promises destroys lien rights 09:20 Documentation habits: emails, texts, photos, and daily reports 11:54 Planning for liens from project start and using job info sheets 13:12 Warning signs that payment trouble is coming 15:40 Myths about mechanic's liens and bad DIY filings 16:45 Recommended collection timelines and squeaky wheel strategy 18:05 Client success stories with liens when GCs go under 18:55 Why filing early is fine but filing late is fatal 19:54 Using subscriptions and monthly invoice reports to stay ahead