Consumer Focus

By Martin Newman

Consumer Focus is a one to one discussion between Martin Newman and industry leaders from a range of sectors, backgrounds and channels, championing what businesses, councils and technology experts sho... more

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FAQs about Consumer Focus:

How many episodes does Consumer Focus have?

The podcast currently has 20 episodes available.

Consumer Focus episodes:

November 27, 2019 How can airports make Middle Eastern customers feel more welcome?
Martin is joined by Oz Katerji, documentary filmmaker, broadcaster with Sky News and equality advocate. Oz is of Middle Eastern heritage, and throughout his career he’s campaigned for a fair and informed understanding towards Middle Eastern and Muslim...
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23min
November 27, 2019 How can stores make customers with hearing impairments feel more welcome?
Martin is joined by Guy Orlov, hearing impairment activist and owner of CSeeke, a specialist service that offers deaf awareness training and one-to-one mentoring. Guy is profoundly deaf and uses both British and Israeli sign language. Interpreted by BSL...
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35min
November 27, 2019 Giving sweet-toothed customers a sensory chocolate-buying experience
Martin is joined by Angus Thirlwell, the CEO of Hotel Chocolat, to discuss how he revolutionised chocolate retailing from a market usually bound to Easter and Valentine’s Day into a year-round sensory shopping experience.
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28min
November 27, 2019 What could stores do to make Jewish customers feel more welcome?
Martin Newman is joined by Simon Johnson, the chief executive of the Jewish Leadership Council and interim chair of the Rugby Football League. With years of experience advocating on behalf of the British Jewish community, Simon shares the best and the...
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31min
November 27, 2019 How can brands engage better with customers with ‘invisible’ disabilities?
Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette’s syndrome, and how stores and restaurants can make sure that staff can assist customers with ‘invisible’ disabilities.
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26min
November 27, 2019 Is online behaviour evolving?
Clicktale’s Liraz Margalit joins us all the way from Tel Aviv to talk through the latest breakthroughs in online behavioural research, and what her data suggests about the way we shop, consume and share online. One of the foremost experts into online...
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29min
November 27, 2019 What can store assistants teach us about our customers?
This episode covers the anecdotal experience of two women working in some of the UK’s biggest chain retailers, and what they think would help the companies they work with develop a better service for their customers. Saskia and Sophie reveal what they...
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39min
November 27, 2019 Can you ever really understand your customers?
Martin is joined by customer behaviour expert Philip Graves, author of the bestselling book ‘Consumer.ology’ to discuss the value of data uncovered by market studies, and question whether it can provide insight into what customers really want.
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50min
November 27, 2019 What does AI mean for today’s customers?
AI
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43min
November 27, 2019 What does Brexit mean for business?
In our first episode, host Martin Newman talks to Alex White, partner of political consultancy firm, Flint Global. Previously the chief political analyst at JP Morgan, director of nationwide intelligence at EIU (The Economist Intelligence Unit) and head...
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42min

FAQs about Consumer Focus:

How many episodes does Consumer Focus have?

The podcast currently has 20 episodes available.