AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital &amp; AI at NICE, Elizabeth Tobey.

Conversational AI revolutionizes the customer experience landscape

The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.

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Conversational AI revolutionizes the customer experience landscape

Conversational AI revolutionizes the customer experience landscape

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