In this special CPhT CONNECT episode in partnership with Drug Topics, host Mike Johnston sits down with Meredith Ayers, an experienced CPhT-Adv, about her journey in the field and the unique role of technicians in independent pharmacies. They discuss the importance of trust and respect in retaining talented technicians, the diverse responsibilities technicians can have within a pharmacy, and the culture at Bremo Pharmacy that fosters a family-like environment. Ayers emphasizes the need for independent pharmacies to diversify their business models beyond prescription filling and highlights the opportunities in cash-based clinical services and medical billing. She encourages technicians to be proactive, seek growth opportunities, and collaborate with pharmacy owners to contribute to the pharmacy’s goals. Overall, this episode provides valuable insights into the evolving role of pharmacy technicians and the challenges and opportunities faced by independent pharmacies.