Behind every successful pharmacy is a support system rallying behind it. For pharmacy owners Mark Ey, Jade Ranger, and Hashim Zaibak, that support comes from NCPA. In this segment, the trio sits down with Jonathan Duhon to talk about how they’ve made the most of their NCPA memberships: from participating in the annual Ownership Workshop to the Pathways to Ownership program to steering committees, business and clinical classes, and everything in between. They also share how they’ve taken what they’ve learned at NCPA and spread the message to other prospective owners: in speaking engagements, student mentorships, and networking across the industry. If you’re looking to turn your ownership dream into reality, start with NCPA.

00:00 – Education & Training: Shifting the Conversation 02:00 – Ownership Workshops & Pathways to Ownership 04:00 – Business Acumen & Clinical Training Needs 06:00 – Learning Through Committees & Real-Time Collaboration 08:00 – Representation, Inclusion & Minority Ownership 10:00 – Investing in Students & the Next Generation 12:00 – National Outreach, School Visits & Leadership Development 14:00 – Preparing Future Owners & Expanding NCPA’s Impact

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies Guest: Mark Ey | SVP & COO,

NCPA Jade Ranger | Owner/Pharmacist, The Prescription Shoppe

Hashim Zaibak | Founder, Hayat Pharmacy

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com

Joe Williams breaks down why open enrollment never really ends, how clean data unlocks hidden opportunities for patients and pharmacies alike, and how strategic Medicare enrollment support can transform community care. Plus, how one family saved over $9,000. 

00:00 Open Enrollment Never Really Ends 

00:50 Why Medicare Shouldn’t Be Seasonal 

02:01 Building Med Smart Insurance 

03:35 Identifying Opportunities at the Pharmacy Counter 

04:06 How Better Plans Help Patients & Pharmacies 

06:47 Proving the Model Works at Scale 

11:02 A $9,000 Family Savings Story 

13:48 Why Community Impact Matters 

17:19 Build the Plane While It’s Taking Off 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Joe Williams | Co-Founder, Apex Pharmacy Consulting 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

What happens when an experienced pharmacy leader starts over with a brand-new operation after 10 years on the same system? In this episode, Rannon Ching shares real-world lessons on switching pharmacy software, avoiding common setup mistakes, and building smarter workflows from day one. 

01:59 - Switching Pharmacy Systems for the First Time 

02:38 - Leaving Pharmacy and Starting a New Opportunity 

03:01 - Why an Operating System Matters 

04:29 - Reverse Engineering Location Options 

05:44 - The Mistake of Doing Too Much Too Fast 

07:24 - Building Priorities That Scale 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Rannon Ching | Founder, AccessPoint Vaccine Partners | Co-Founder & CEO, Kannon Health   

Rannon’s LinkedIn: https://www.linkedin.com/in/rannon-ching-60725a60/ 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

This week, we’re reconnecting with Mark Ey, Jade Ranger, and Hashim Zaibak for a deep dive on the challenges facing independent pharmacies today—and how NCPA helps owners tackle those challenges confidently. We discuss real-world issues like MFP changes, reimbursement delays, and state-by-state regulations alongside NCPA’s advocacy work. When you’re plugged into a community that understands your world, it can make all the difference. 

Become a member now: https://ncpa.org/membership 

00:00 – MFP Challenges & Reimbursement Delays 

02:00 – Real‑World Problem Solving Through NCPA 

04:00 – Value of NCPA Events & Convention Takeaways 

06:00 – Advocacy at the State & Federal Level 

08:00 – Legislators Becoming More Informed 

10:00 – Fly‑Ins & Learning to Advocate Locally 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Mark Ey | SVP & COO, NCPA 

Jade Ranger | Owner/Pharmacist, The Prescription Shoppe 

Hashim Zaibak | Founder, Hayat Pharmacy 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

What happens when reimbursement slows down but your expenses don’t? This week, we're sitting down with Joe Williams to unpack 2026’s cash-flow crunch and the strategies he’s using to stay ahead: from navigating weeks-long MFP delays to creating a “$6 rule” that keeps his inventory lean . He also talks about how he’s used med sync as a cash-flow tactic and scaled to over 1,600 sync patients using PioneerRx. If you’re trying to plan around tighther terms, keep cash flowing, and continue building services that support your business, Joe has the solutions you need to hear. 

00:00 - Cash flow is king—MFP delays 

03:11 - Med sync + inventory: the foundation 

06:03 - The $6 rule & “never own the med” 

11:14 - From paper to PioneerRx: 1,600 patients synced 

19:38 - Why you won’t see 2027 without sync 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Joe Williams | Co-Founder, Apex Pharmacy Consulting 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

This week, we sit down with Mark Ey, Jade Ranger, and Hashim Zaibak for an honest look at the current landscape of independent pharmacy and the role NCPA plays in supporting owners across the country. Together, they share how advocacy, networking, and shared experience make a real difference—whether you're managing a single location or multiple sites. The guests open up about how NCPA shaped their journeys, the challenges they face each year, and why staying connected to other owners is critical. 

Become a member now: https://ncpa.org/membership 

00:00 – Introductions & Opening the Conversation 

02:00 – Meet the Pharmacy Owners 

04:00 – What NCPA Really Does for Independent Pharmacies 

06:00 – The Path to Joining NCPA 

08:00 – Why Independent Pharmacies Need a Unified Voice 

10:00 – Understanding the ROI of NCPA Membership 

12:00 – Real Financial & Operational Benefits 

14:00 – The Power of Networking Across States 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Mark Ey | SVP & COO, NCPA 

Jade Ranger | Owner/Pharmacist, The Prescription Shoppe 

Hashim Zaibak | Founder, Hayat Pharmacy 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

Think ownership requires slow growth? Think again. Independent pharmacy owner Kyle Beyer joins us to discuss how he went from chain pharmacist to multi-location owner of North Shore Pharmacy in only five years. He talks about the opportunities and obstacles of ownership: from buying during COVID, building a compounding hub, scaling through partner networks, and navigating the changing landscape of PBMs. If you’re wondering what it really takes to grow in today’s industry, Kyle’s is the success story you need to hear. 

00:00 – Welcome & Guest Introduction 

01:30 – The North Shore Expansion Story (3 Locations & Growing) 

07:54 – Buying a Pharmacy Right Before COVID Hit 

11:14 – Building a Compounding Hub & New Revenue Streams 

13:19 – Partner Network Success & the Rise of the “Sticky Patient” 

17:26 – Supplements, DME & Front-End Profit Strategies 

23:29 – Scaling With Technology: Processes, Staff & Pioneer Features 

33:15 – Medicare True-Ups & What Pharmacy Owners Should Watch 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Kyle Beyer | Owner, North Shore Pharmacy 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

In this episode, we sit down with Fair Jones, Owner of Sav‑Mor Drugs & Gifts in Grenada, Mississippi, to talk all things ownership and advocacy. Fair shares her experiences stepping into pharmacy ownership in 2019, navigating curbside-only operations during COVID, and why reimbursement/PBM pressures pushed her to start speaking up online — including the moment she realized she made $0.88 on six prescriptions. In doing so, Fair shows how to balance meeting margins and pushing for reform in the industry. 

Follow Fair's Facebook Page here: https://www.facebook.com/FairRx

00:00 – Welcome & Episode Intro 

00:23 – Fair’s Early Path Into Pharmacy 

04:55 – Retail Burnout & the Push Toward Ownership 

08:16 – Taking Ownership of Sav‑Mor in 2019 

11:53 – Six Months of Curbside‑Only During COVID 

17:21 – Med Sync, Inventory Control & Staying Afloat 

23:30 – The $0.88 Reimbursement Story 

29:17 – Becoming a Voice for Pharmacy Advocacy 

33:33 – Full‑Circle Moment at Ole Miss 

38:09 – Tech, Tools & Pioneer‑Driven Efficiency 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Fair Jones | Owner, Sav-Mor Drugs and Gifts 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

This week, we sat down with Valley Apothecary co‑owner Paula Shaffer to talk about building a community‑focused independent pharmacy in Ketchum, Idaho. Paula shares how their team expanded services like compounding, testing, supplements, and vaccinations—plus how they became a critical resource during COVID‑19. Along the way, she reflects on challenges facing independent pharmacies, the impact of technology on workflow, and how she supports better health in even the most remote of mountain towns. 

00:00 - Introducing Valley Apothecary 

03:15 - Paula’s path to pharmacy ownership 

07:58 - Serving a small mountain community 

12:34 - Compounding, supplements & added services 

15:40 - Becoming the town’s primary vaccinators 

18:56 - Overcoming barriers in independent pharmacy 

23:42 - Switching to new technology & workflow gains 

32:10 - The future of community-focused pharmacy care 

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest: Paula Shaffer | Owner, Valley Apothecary 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com 

Alec Ginsberg, COO of C.O. Bigelow, takes us inside America’s oldest pharmacy to share its 187-year history (and why it’s still thriving today). From celebrity customers to the fight against PBMs, Alec shows how independent pharmacies can survive and why he launched Drugstore Cowboy to educate consumers and push for change. If you care about the future of healthcare, this is a conversation worth hearing. 

Subscribe to Drugstore Cowboy here: https://drugstorecowboy.com/  

01:50 - Inside America’s Oldest Pharmacy 

06:37 - Celebrities Need Pharmacists Too 

11:07 - Why I Chose the Counter Over the Stage 

18:10 - Staffing Like Service Actually Matters 

20:51 - The Business Beyond the Counter: Cosmetics & Hotels 

25:36 - Drugstore Cowboy: Why I’m Poking the Bull 

40:30 - The $80K Patient: What PBMs Do to Real People 

52:38 - The Mom Test: Why Service Still Wins  

Hosted By: Johnathon Duhon | VP of PMS Sales, RedSail Technologies 

Guest:  Alec Ginsberg | COO, C.O. Bigelow Apothecaries 

Looking for more information about independent pharmacy? Visit https://www.redsailtechnologies.com