Crafting Solutions to Conflict

After a conflict has ended, we can benefit from some healthy reflection on it. We can learn from mistakes and also reinforce actions and words that were helpful. In this episode, I reflect on a recent encounter with a customer service rep, by phone. Some things went well – and I have room for improvement!

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

The SWOT analysis used in business can also be used as an approach to look at our perspective on conflict.  A SWOT analysis considers Strengths, Weaknesses, Opportunities, and Threats. When using it to better understand our individual perspective on conflict, it’s important to resist the temptation – especially if you are risk-averse – to see only your weaknesses. You likely have strengths and actively looking for them can boost your confidence in dealing with conflict.

Let’s keep shipping, TPF alumni, #createforKate.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Rational planning and overcoming cognitive biases is always important – even more so when a pandemic is stretching across the globe.

Gleb has been focused on good decision-making, and how to help business leaders and others do it, for many years.  He shared some helpful tips in moving past our savanna-based instincts and more effectively facing the challenges we face today, including the current COVID-19 pandemic. His books include Never Go With Your Gut and The Blind Spots Between Us.  You can learn more about his work and find free resources at https://disasteravoidanceexperts.com/  and his LinkedIn profile, https://www.linkedin.com/in/dr-gleb-tsipursky/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

VUCA, or volatile, uncertain, complex, and ambiguous conditions provide fertile ground for conflict.We can’t change these conditions but can accept them and acknowledge the effects they have. Then we can make adjustments to deal with them as effectively as possible to minimize negative conflicts.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

VUCA, or volatile, uncertain, complex, and ambiguous is a concept that is tailor-made for these times.

As COVID-19 spreads across the globe, even one of the four ideas embedded in VUCA would invite conflict. All four is even more challenging. We can start to meet the challenge by acknowledging how turbulent these times are for ourselves and others. Then, let’s try to be a little more patient and calm – not that it’s easy. But it is worth the effort. 

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Dr. Nate Regier talks about the true meaning of compassion and its role in conflict. We discussed the core competencies of compassion and their role in leadership in the workplace. You can learn more about Nate’s work at  https://next-element.com/ and https://thecompassionmindset.com/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Meditation, mediation, and arbitration are all valuable processes – but they are not the same.

Fortunately, it’s been a while since I had a conversation with someone who confused meditation and mediation. Mediation and arbitration, however, are confused on a regular basis. They have similarities, but also important differences. The most important distinction is who determines the outcome in each dispute resolution process: in arbitration, it’s the arbitrator and in mediation, it’s the people involved in the conflict themselves.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Mediation can be a positive and practical solution to conflict in many more situations than most people realize. Divorce mediation for couples who want to end a marriage is the best-known use of mediation. Mediation can also be an effective option in schools, workplaces, extended families, public policy disputes, and many more areas.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Charlie Pillsbury discusses the vision and work of Mediators Beyond Borders and his path to involvement with the organization. We hear first how Charlie came to the conflict and dispute resolution arena and then to MBBI. Charlie is currently MBBI’s Treasurer (in addition to his other work outside MBBI).

The vision of MBBI is “Building a more peace ‘able’ world”. And its mission states that “MBBI builds local skills for peace and promotes mediation worldwide.” You can learn more about MBBI at https://mediatorsbeyondborders.org/. You can reach Charlie Pillsbury at [email protected] or 203-582-8145.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/

Expectations out of alignment – mine with yours – or mine with reality – cause conflict. 

Seeing a vast selection of Valentine’s Day candy caused me to think about expectations. When they are not in sync, in a workplace, an extended family, or in a family enterprise, conflict can easily arise. The answer? Candid conversations.

Speaking of Valentine’s Day, check out my friend Heidi Frei’s Valentine’s Day episode of The Single Soul Circle podcast, the voice for the joys and challenges of the single life. You can listen on the major listening apps or here: http://singlesoulcircle.com. 

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/