Digital transformation is impacting all of us in the retail industry, and brick-and-mortar is no exception. The in-store experience itself is now called to change in a way perhaps more radical and extensive than any time in modern history.

In this episode host Gabriella Bock explores how to create memorable in-store experiences through digital innovation with guests Ryan Taylor and Bobby Marhamat.

Ryan is Head of Retail Product Marketing at T-Mobile. He has over 20 years of experience in retail management at the store, district, territory, and geographic levels, implementing high-level changes to drive successful businesses within those sectors, leveraging analytics and the latest innovations to collaboratively enhance operations at hundreds of stores.

Bobby is CEO of Raydiant, an in-store customer experience management provider for brick and mortar retailers. He also has over 20 years of experience in the retail industry, having worked at the executive level with tech companies like Verizon, Revel, and Highfive. Bobby is also a contributing member of Forbes Business Development Council, and was recently recognized as a ‘Top 100 Innovation CEO of 2022’ by World Biz Magazine.